Dreyer & Reinbold BMW, INFINITI, Subaru, Volkswagen of Greenwood - Service Center

Great Service from the service department. Jacob Watson listens to your issues and gets your car fixed and running as good as new. Jacob Watson listens to your issues and gets your car fixed and running as good as new. More

Thank you to the awesome service department at BMW on the Southside for their help sourcing the noise I heard coming from my X6 and fixing it. From the first hello at the door to the last thank you, I apprec Southside for their help sourcing the noise I heard coming from my X6 and fixing it. From the first hello at the door to the last thank you, I appreciate your efforts and time working with me to rectify the issue. Jeremy, Joey, Landon & Jill are standouts in my experience today, and I commend Joe Petolino for running a great department More

I had an unplanned, stressful situation with my X5 and Elizbeth Kolter waved her "magic wand" and took my blues away ! Let me mention that I am 80 miles away! She is truly a miracle worker, because sh Elizbeth Kolter waved her "magic wand" and took my blues away ! Let me mention that I am 80 miles away! She is truly a miracle worker, because she did this in 24 hours. Also, Chad Spidle, sales manager, ordered a new BMW for me and got it built in a timely manner during the pandemic ! This dealership is like the "Magic Kingdom !" Although I don't believe they have family reunions, there is definitely a family atmosphere ! More

I found myself in a really difficult situation and Elizabeth and the rest of the team made everything so easy. From the towing, to the repairs, to the friendly communications they were great! Elizabeth and the rest of the team made everything so easy. From the towing, to the repairs, to the friendly communications they were great! More

My service advisor meets me promptly when I arrive and never over promises but gets my car out by the time she says she will. She explains any needed service without any hard sale but discusses my use of never over promises but gets my car out by the time she says she will. She explains any needed service without any hard sale but discusses my use of the vehicle and how that will impact this suggested service More

I am completely anti-dealership most especially when it comes to repairs. I always do my own repairs, however, when my clutch on my WRX refused to disengage... I was forced to rely on professionals to fix comes to repairs. I always do my own repairs, however, when my clutch on my WRX refused to disengage... I was forced to rely on professionals to fix it. Most transmission shops will not touch a WRX or any Subaru for that matter except chain shops like Edward's or AAMCO. My first WRX had to have a clutch replacement and AAMCO had it for 3 weeks and I paid through the nose! Edward's quoted me $2,200 in labor alone this round. So, I reluctantly decided to call a dealer at that price point.. Dreyer & Reinbold Subaru replaced my clutch & clutch fork in 48 hours (would have been faster, but had to wait for the clutch fork to ship) & labor was roughly $800-$900. They changed my transmission & diff. fluid which was included. John, my service advisor called me daily and kept me informed. Didn't push to get more $$ out of me like most dealers/shops will do, nor did they replace parts that didn't need it because I was at their mercy. All around changed how I view dealership service with this one encounter & in the future if I ever have a big repair I can't do myself, they WILL be the only shop I call! More

I just wanted to let you know how I’m always amazed at the customer service provided to Service customers at Dreyer & Reinbold VW. From the very beginning, Julia Denham was fantastic getting my car sched the customer service provided to Service customers at Dreyer & Reinbold VW. From the very beginning, Julia Denham was fantastic getting my car scheduled and working out the pick-up and drop-off process. She kept in contact with me throughout the process and made it so seamless. Then, I met Mike who brought me the loaner car and picked up my car. He was so professional and made sure to ask all the right questions to ensure that my car was well taken care of. He even reminded me to grab whatever I might need from my car before he left with it. Mike brought my car back to me sparkling clean. I’ve always thought no one could ever beat Chick-Fil-A with their level of customer service but let me say, y’all have taken the number 1 spot in my eyes!! Thrilled to be a Dreyer & Reinbold customer!! More

This is the first BMW my husband I have purchased. The service and attention we receive each time we call or scheduled maintenance service is exemplary. I have never experienced such personal attention o service and attention we receive each time we call or scheduled maintenance service is exemplary. I have never experienced such personal attention or a more friendly staff at a dealership. I would recommend Dreyer & Reinbold to all of my friends. More

Camryn was amazing best service at a dealer I have ever recieved .. The service Department is so much better from the Ford Dealer we bought our last Ford at. We are Subaru Lovers. recieved .. The service Department is so much better from the Ford Dealer we bought our last Ford at. We are Subaru Lovers. More