Dreyer & Reinbold BMW, INFINITI, Subaru, Volkswagen of Greenwood - Service Center

Loaner car fiasco Took BMW in for warranty work. Was told I would have a BMW loaner when I made appointment 10 days earlier. I arrive on time, and am told no BMW loan Took BMW in for warranty work. Was told I would have a BMW loaner when I made appointment 10 days earlier. I arrive on time, and am told no BMW loaners are available but Enterprise Rental will be coming in about 20 minutes. Over 2 hours later, Enterprise car is available for me but it's an ECONOBOX - a Mitsubishi Mirage - the cheapest car out there with an MSRP of $13K!! I am giving them a BMW, I expect something similar in return. I tell the service advisor that this is unacceptable. He replies this is all they've got. I say no way I'm accepting an econobox car that I barely fit in. You need to do something else. He goes to talk with manager and BAM! 3 BMW X5's roll out and are now available for loaners, within 5 minutes. That means they had these available the WHOLE time, and whoever left in the Nissan Versa and other crappy cars got the shaft. Bad taste in my mouth for the first visit. Good points: Communication was pretty good. They didn't do any work that cost me money unless authorized. Explained and answered all my questions. Will I go back? It's the only game in town for me unless I want to drive an extra hour away. UGH. More

Excellent Service Dreyer & Reinbold BMW South has been excellent in servicing my daughter's 328i. The service staff is knowledgeable and they explain in advance the it Dreyer & Reinbold BMW South has been excellent in servicing my daughter's 328i. The service staff is knowledgeable and they explain in advance the items in need of servicing. I have found the entire team to be helpful, fast, friendly, and honest. More

To much for a fuse I did not like the fact I was charged $ 79.00 for a missing fuse. The service staff was awesome very nice 5-star thanks I did not like the fact I was charged $ 79.00 for a missing fuse. The service staff was awesome very nice 5-star thanks More

Great service I had some issues with the trim on my Forester. I was given options and honestly felt they were trying to make me happy. Thank you. I had some issues with the trim on my Forester. I was given options and honestly felt they were trying to make me happy. Thank you. More

Great customer service! Everyone I’ve met in person or talk to over the phone or very personable and professional! Monica set up my appointment over the phone was very plea Everyone I’ve met in person or talk to over the phone or very personable and professional! Monica set up my appointment over the phone was very pleasant and efficient. The older gentleman that greeted me when I drove my car into service was very cordial! Once inside Monica set me up with a representative that was very kind and polite and a casual conversation with the parts lady was also very enjoyable! If I didn’t know any better, I would suspect that all of these employees enjoy their job!! Ha ha ha you just can’t train people to have a personality or to be happy… But when you hire the right people and treat them well it shows! Very very pleasant experience, thank you for that! More

An expected experience. Would not recommend their warranty. The 3rd party warranty company they use is kind of sketchy. I had the power train warranty that covers the engine, transmission, mostly moving parts. The 3rd party warranty company they use is kind of sketchy. I had the power train warranty that covers the engine, transmission, mostly moving parts. It covered the replacement of a seal on the oil pan. However, there was another issue with a leak coming from the vacuum pump that was more than twice the cost of the other repair. It was not covered. The service tech was nice enough and wanted to help but took the final word of the warranty company. They offered a discounted price on the repair but it was still out of reach financially and still is. The general manager is now involved and pushing back with their contact at the warranty company. Hoping for the best. More

Unethical & Unprofessional Volkswagen Do NOT bring your vehicle into this dealership for service or you risk paying for repairs and/or maintenance that you don't even need. I Volkswagen Do NOT bring your vehicle into this dealership for service or you risk paying for repairs and/or maintenance that you don't even need. I bought a Passat from a family friend that is in excellent condition. I ordered an additional key that ended up costing a ridiculous $300. While I waited for over 2 hours for it to be programmed, they took it upon themselves to perform a multi-point inspection. They came back with an estimate for $4,532.83!!! The worst part of this is they said I needed to "Replace the catalytic converter for $1,779.73" when it had just been replaced 10 months before by the former owner. Next on the list was "Replace front lower control arm bushings on both sides for $954.40". I took the car to three different shops and they all agreed, with two shops actually showing me the bushings. So that in fact was not true. Having the tires rotated and balanced for $39.95 was all it needed. And besides every fluid and filter imaginable being listed, they recommended an oil change. Now this was just sure laziness. If they would have looked at the sticker on the windshield they would have seen it had just been done two weeks prior to that! After more than 2 hours I had them pull it out of the car wash line since I was told it might take another hour! I was already fuming over this estimate because I knew I was being lied to. Thank goodness I knew some of the history of this car and had all of the receipts from the previous owner. After he called and chewed them out, ironically I got a new estimate sent by email with some of those items omitted. Downright unethical and shady. Not to mention I'm doubly offended for the sheer fact I'm a female and I feel like they were trying to take advantage of me let alone anyone who doesn't have more than a basic knowledge of automobiles. Which I am lucky enough to have. Go somewhere else. They can't be trusted. They didn't even take the time to top off the fluids like their checklist said they did. More