DriveTime of Huntsville

I bought an SUV from DriveTime Huntsville Al on 11/14/25 on 11/16/25 we found the wheel bearing was going out. Contacted the DriveTime store Manager on 11/17/25. She sent me to the warranty service. This wa on 11/16/25 we found the wheel bearing was going out. Contacted the DriveTime store Manager on 11/17/25. She sent me to the warranty service. This was a weeks long of hair pulling issues and misinformation from service provider. MS Tory called me 11/20/25 to follow up. At the time we had gotten nothing from warranty or service provider. On Saturday 11/22/25 I went to DriveTimes Huntsville Location sat down with the Mgr Tory I was frustrated and ready to just park this vehicle that I Truly Loved. I thought of even trying to make the attempt to repair it myself. But Ms. Tory professionally and with a true concern explained this is not normal and reassured me we could get it repaired. She made arrangements with Firestone to check the vehicle out. Tabatha at Firestone was amazing as well. She calmed me down she did her job with the knowledge and kindness that was very much an attitude change for me. She got the inspection done got the warranty claim submitted and the vehicle repaired in 4.5 hours versus the week long other situation. Thank you so very Much store Manager Tory at DriveTime and Tabatha Moore @ Firestone you both did what you said you were going to do. This kept me from getting angry or worse trying to repair this myself. This 2019 Ford Explorer Limited is now drivable and I truly love this vehicle. Thank you so very much. More

Awesome experience! In and out quickly with the car I wanted. Would give 10 stars if possible! In and out quickly with the car I wanted. Would give 10 stars if possible! More

Very good and efficient. Hunter Pieczynski was very nice and helpful. Only took 3 hours start to finish. Hunter Pieczynski was very nice and helpful. Only took 3 hours start to finish. More

I had an amazing experience at DriveTime. Both Omar and Gizzelle were more than kind and helpful throughout the entire experience. They stayed in contact with me to ensure I was able to drive Both Omar and Gizzelle were more than kind and helpful throughout the entire experience. They stayed in contact with me to ensure I was able to drive off with the vehicle that I loved!! Would totally recommend!! More

Very friendly and helpful, communicated well with me and were flexible with payment methods. Hunter was very friendly and helped me have a good experience getting a quality used car were flexible with payment methods. Hunter was very friendly and helped me have a good experience getting a quality used car More

Gissell made the purchase very straightforward and easy! Thank you for your patience with my purchase! Thank you for your patience with my purchase! More

I really enjoyed my experience buying a car at DriveTime Huntsville. Hunter made everything look so easy. He handled his job in a very professional manner. Thanks for the opportunity. Huntsville. Hunter made everything look so easy. He handled his job in a very professional manner. Thanks for the opportunity. More

Hunter was super helpful and got me in and out in no time! Would definitely recommend anyone to purchase from here. time! Would definitely recommend anyone to purchase from here. More

Overall very good experience. Omar was super nice and very helpful for every step of the way. I walked away very happy with my decision and left with a nee car! Omar was super nice and very helpful for every step of the way. I walked away very happy with my decision and left with a nee car! More