DriveTime of Pensacola

Worse Experience Ever! DO NOT BUY A CAR HERE! At first, we were very pleased with the process of purchasing a car from DriveTime in Pensacola. We bought a beautiful car on DO NOT BUY A CAR HERE! At first, we were very pleased with the process of purchasing a car from DriveTime in Pensacola. We bought a beautiful car on a Tuesday night and the process seemed painless. By Friday night, the check engine light had come on. We contacted the dealership who assured us "it won't cost you a thing" - after getting the run around from their warranty company, the one and only "authorized repair company" in our area, the local office and the "customer relations" company ... we quickly found out that not only was it going to cost us a lot but nobody was interested in helping us to have the vehicle repaired. It did not matter to anyone that we had just purchased this SUV 3 days before the check engine light had come on. There is a an old saying "buyer beware" and many will say that this is a risk you take when you buy a used car. However, when you walk into DriveTime they paint a picture that they are there for their customers and that there is a warranty and they will cover rental cars and they give you options to purchase an extended warranty outside of their standard 30 day warranty (which we did) ... and we quickly found out that all of that means nothing. We drove our vehicle for 3 days and then we were without it for 13 days and had to take it to two different repair shops to have it repaired. Our total out of pocket cost was over $700 and we were told yesterday that we would be reimbursed 181.93. In the beginning we tried to return the car within our 5 day window but because that fell on a Sunday and they were not open we were told that was no longer an option and that they had already gotten rid of our trade. Had we of brought back the vehicle at that point we were told it would be considered that it was repossession. It all came down to that we have a vehicle that we were not able to drive, we were out over $700 and now we have a car payment to make on it. And drivetime has basically said "sorry about your luck" and hung up on me when I continue to call and try to rectify the situation with them. I absolutely would not recommend doing business with them. I would not wish this on anyone. The customer service in the local office, the national office and their warranty company is the worse of any company I have ever experienced and the lies are constant. The warranties mean nothing, the "5 day return period" means nothing ... basically when you walk out of there you are stuck and they don't care anything else about you. When we finally took the car to the Buick dealership to get the proper repairs done on it and told them where we bought it the service guys literally started laughing and said "another drivetime is here!" and told us they see this all the time. He then told us not to expect much from them!! I wish I had done more research. Take it from someone who learned the hard way and go somewhere else!!!!!! More

Profesional and friendly. The people at this dealership made buying a car easy. They were all very helpful and courteous.Amber was my sales person. Amber was very thorough and The people at this dealership made buying a car easy. They were all very helpful and courteous.Amber was my sales person. Amber was very thorough and professional. She explained every step. Thank you Amber! More

Excellent service They made our experience wonderful! We told them what we were looking for and they found several options for us to choose from. The process was fun an They made our experience wonderful! We told them what we were looking for and they found several options for us to choose from. The process was fun and painless. I will buy all my cars from them in the future and would recommend them to anyone! Thank you so much for making a difficult situation pleasant and fun! More

Best dealership experience we've ever had Refreshing experience at Drive time Pensacola. We felt welcomed and relaxed the moment we entered the showroom. Brandon, Mitchell and Mike treated us Refreshing experience at Drive time Pensacola. We felt welcomed and relaxed the moment we entered the showroom. Brandon, Mitchell and Mike treated us with respect and made the whole car buying process painless. We are originally from the Northeastern U.S. They have nothing up there that compares to Drive time. Maybe they should open a few dealerships up there! More

great service.clean.everyone made u fill at home and welcome Michael. And Melissa. Was awesome.great manners.knew how to treat thr customer explain everything to a tee.great service.micheal is a very good mange Michael. And Melissa. Was awesome.great manners.knew how to treat thr customer explain everything to a tee.great service.micheal is a very good manger.Brandon was very kind as well. More

wonderful I had a great experience at Drive Time in Pensacola with the most amazing people (Amber, Michael). This was the first car ive purchased, I would highl I had a great experience at Drive Time in Pensacola with the most amazing people (Amber, Michael). This was the first car ive purchased, I would highly recommend Drive Time to my family,friends and anyone else looking for their first car. More

"Outstanding Customer Service" My daughter and I had a great experience at Drive Time in Pensacola with the most amazing people (Amber, Michael). This was the first car she purchas My daughter and I had a great experience at Drive Time in Pensacola with the most amazing people (Amber, Michael). This was the first car she purchased, I would highly recommend Drive Time to my family and friends More

very nice Amber and melissa and steve they very nice and friendly i really like the car.my family like it. And yea a i probbly recomended to my other friends Amber and melissa and steve they very nice and friendly i really like the car.my family like it. And yea a i probbly recomended to my other friends More

My experience with Drive Time I really enjoyed my experience at Drive Time in Pensacola. The sales team there are customer-friendly people. I dealt with Mitchell, and I must say he I really enjoyed my experience at Drive Time in Pensacola. The sales team there are customer-friendly people. I dealt with Mitchell, and I must say he was great to work with. Drive Time rocks!! Go see them and leave happy!!! More

Very satisfied I never thought I'd be one to lease but my experience with drive-time showed me that that was the best option for me. I left feeling confident and sec I never thought I'd be one to lease but my experience with drive-time showed me that that was the best option for me. I left feeling confident and secure about buying a car from them. More