Driven Automotive

After buying a second truck 2017 GMC Sierra from them it'll be my last. I had issues in a very short time with my truck. Talked to Ryan he said bring it in they'll look at it. Well I asked if they had a it'll be my last. I had issues in a very short time with my truck. Talked to Ryan he said bring it in they'll look at it. Well I asked if they had a qualified mechanic there and who would be diagnosing my truck he wouldn't answer. No idea on possibly how long I'd be without vehicle as I do work and hard to do without a truck full of tools. I just gave them a cashier's check for 24,000 I don't think I'm wrong for wanting to know who what where and why. So I asked to speak to Mike and Ryan became condescending and extremely rude. Finally Mike calls and he wasn't any better. All I heard him say for half hour was all about his millions of dollars of cars and he knows how to get them serviced, I couldn't even express any concerns that I had. So I said that I'll take it somewhere to get looked at and he said I should. And he says as far as Ryan he's my manager I take responsibility for him I guess. So I take truck somewhere a reputable dealer repair shop " fresh shiny scrapes on both upper control arms from wheels rubbing truck has 20in wheels came stock with 18s and scrapes weren't much older than the time they had truck. While there front struts were shot and front rotors were end of life. But Mike and Ryan wonder why I don't trust them when truck shouldn't have passed inspection any good mechanic should have been able to tell worn struts and worn rotors. So the shop says they can buy their own struts we'll put them on for a certain price. I call Ryan tell him he orders struts and says that's all they will do because I don't trust them and they are done with me. While in the meantime transmission is slipping and Ryan ordered for one just the strut nothing else even though the springs and all other hardware is just as worn and for a 19 Sierra not a 17 Sierra. At this point I'm fed up with their games and them dragging their feet while truck is getting worse. Still Ryan nor Mike have not even once asked about how anything is or asked for a bill or even offered to do anything. Still nothing about wrong struts. This is not a stand up back their word dealer if this is how they conduct business.Luckily I have all correspondence about issues long before warranty was up and the lack of disclosing any of these issues prior to sale. There is nothing stating that I have to take vehicle to them and nothing stating they get out of it because I do. So basically I bought a truck that shouldn't have passed nys inspection and found issues with it and they are breeching contract by refusing to fix because I don't trust them. Also noticed they show polished and painted/covered all blemishes on truck. After first wash I was noticing a lot of blemishes after second wash there were numerous spots/scratches all over vehicle. Pretty shady to not just be upfront and let buyer see what the truck actually looks like. So far four months later I'm out of pocket for what I fixed what should have been covered by dealership. I guess I should start filing complaints especially seeing how the transmission was having issues in the first couple hundred miles. I won't buy another vehicle from them that's for sure. More

Didn’t get back in touch with me for days then when they did I was putting $13,000 cash on a $18,000 vehicle and said no problem it’ll be $225 a month for 60 months so now a 18,000 vehicle is almost $27,000 did I was putting $13,000 cash on a $18,000 vehicle and said no problem it’ll be $225 a month for 60 months so now a 18,000 vehicle is almost $27,000 no thanks I’ll pass! More

Simple, straightforward, awesome place to deal with. I knew what I wanted they worked with my difficult schedule and communicate effectively. I knew what I wanted they worked with my difficult schedule and communicate effectively. More

We got a great deal from Cherry Hill Nissan on a Pathfinder our salesman Chad was great to deal with and he followed up to make sure we're happy with the car. Pathfinder our salesman Chad was great to deal with and he followed up to make sure we're happy with the car. More

Excellent dealership they made the transition seamless. I would recommend them to anyone looking for clean used vehicles 5 Stars ⭐️ ⭐️⭐️⭐️⭐️ I would recommend them to anyone looking for clean used vehicles 5 Stars ⭐️ ⭐️⭐️⭐️⭐️ More

Although they were unable to give me the car I wanted, Mike was efficient, though quick to dismiss me as well. Mike was efficient, though quick to dismiss me as well. More

No hassle, no haggle, no nonsense. Good amount for our trade, nice car in return. Total of 1 1/2 hrs from test drive, through loan process, to out the door headed home. Good amount for our trade, nice car in return. Total of 1 1/2 hrs from test drive, through loan process, to out the door headed home. More