The only reason it's 1 star is because the sales associate, Nina, was ok to work with. I live out of state & purchased a 2015 Tahoe. Buying the vehicles was an easy painless experience. Nina took pictures and a video walk around of the vehicle and sent them to me b/c I am out of state. Dealing with the finance department was a fairly good experience as well. But once everything was finalized, they didn't want anything to do with me. I had to call back/email several times to get temporary tags since they were not included when the vehicle was delivered to me. The state I live in requires a title in hand to register the vehicle. I'm aware that I should not get a title since I financed part of the purchase. I now realize that it's my job to contact the bank that has my loan and request the title be sent to me. It took over a month and a half of me calling repeated times to actually speak to someone that had any knowledge of this. I'm past the 30 days allowed to register my vehicle and must pay a penalty once I receive the title. The lack of response and plain disrespect from the employees at this dealership is unreal. I called just today and was transferred to someone in finance and when I mentioned I had an issue that I needed to get resolved, I was hung up on. And the majority of the time I was transferred to someone, it just rang and then said the mailbox was full so I was unable to leave a voicemail. I honestly don't know how they are able to stay in business but I will NEVER work with this "dealership" again.