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Driver's Auto Mart

Davie, FL

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157 Reviews
Call Dealership (954) 400-4202
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5355 S. University Drive

Davie, FL

33328

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157 Reviews of Driver's Auto Mart

December 04, 2021

A+ Team was great and Daniel the sales guy was great also manager Juan excellent More

by DANIELGUILLEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Riyadh Ahmad, Juan Alvarado, Darren Brown, John Cunningham, Quame Martin, Daniel Mondejar, Dustin O'Donnell, Gabriel Portela
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Dec 04, 2021 -

Driver's Auto Mart responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

December 03, 2021

Nothing but deception and lies. Stay away from this place. Very disapointing you expect some honesty. More

by ATT
Customer Service
Recommend Dealer
No
Employees Worked With
Daniel Mondejar
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Dec 03, 2021 -

ATT responded

Waste of time

Dec 03, 2021 -

Driver's Auto Mart responded

ATT, My name is Nick Salerno I am the GM/Partner at the University Automall. Can you send me your contact info, I’d like to find out more about your recent visit. If not, feel free to email me Nick@universitydodge.com

Dec 04, 2021 -

ATT responded

This is what happened. Yesterday in the late morning I called your dealership to enquire about a white Mercedez 2015 stock # AP9014A. First I spoke with an agent who told me the car is available and a salesman will call me soon. Later I got a call and several text messages from Daniel he confirmed to me that the car is available . I hired a mechanic with his equipment to test the car on the way I again got a call from Daniel who asked me if I am on my way, because he had to leave I confirmed that I am on my way I had to drive from Aventura it took me over 1 hour.30 minutes due to traffic. When I arrived I was told that he left , then another sdalesman told me that he will get the car I waited for over 30 minutes then daniel showed up to tell me that the car was moved to another location and there was no car to buy. So I drove a total of 3 hours waited at your dealership for 30 minutes paid the mechanic $150.00, to find out that there was never a car. I hope you can see the programed deception and lies, how can anyone trust your company. By the way the car still shows up on your website. SHAME

Dec 04, 2021 -

Driver's Auto Mart responded

I agree, this is totally unacceptable. This vehicle should have been located in our inventory and physically confirmed it was ready for sale before inviting you to our store to view it. I am extremely sorry for your wasted trip.Unfortunately, there are times that inventory is advertised for sale due to availability but off site for reconditioning, inspections, other test drives and numerous other reasons. This is why I always train my staff to physically verify availability before scheduling a test drive appointment. I would be happy to refund you the 150$ spent or deduct it from the price of any other vehicle in inventory you like.

Dec 04, 2021 -

ATT responded

No thanks I don't want the refund. How is it possible that 3 staff members told me that the car is here 1. Before I came. 2. Twice when I was on my 30 minutes before I arrived 3. When I arrived the salesman took my personal information and put in the computer because it was needed before I do the test drive. He saw with the mechanic waiting. All this while the car was not there. And you want to tell me that this is not a regular method at your dearlership? I will make sure that anyone who will look in the social media will know how your company process sales.

Dec 04, 2021 -

Driver's Auto Mart responded

I am sympathetic to your concerns. I agree there was a break down in our process. There is no reason to lie to you. I train my staff to do exactly as I explained to you. I will take your review and use it to better help my team to understand the importance of following our process. I offered you a refund for money spent out of good will and in the name of good customer service, not to persuade you about social media reviews. I’m more interested in happy customers. Either way feel free to contact me anytime if you change your mind. If the vehicle is back at the store I can always arrange someone to bring it to your mechanic to save you time. Thank you again for your understanding.

Dec 04, 2021 -

ATT responded

I thank you for your prompt response and hope that your staff learn from you in the future Be well

December 03, 2021

Excellent service. The staff was extremely friendly, courteous and knowledgeable. Super helpful, very genuinely a nice guy. More

by erick.m
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Mondejar
Report | Print
Dec 03, 2021 -

Driver's Auto Mart responded

How wonderful! We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

November 30, 2021

Car unsafe ad posted green back up camera car was blue no camera needed 2 front tires back brakes rotors oil was black needed oil change am radio not working left speakers not working spent over $700 to get More

by MRBILL24
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Cunningham was great
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Nov 30, 2021 -

Driver's Auto Mart responded

Thank you for providing us with your feedback. We do apologize if you were not satisfied during your recent interaction with our associates but we can certainly help turn your experience into a more positive one. We have forwarded your feedback to our team for review and correction. In order for our associates to reach you successfully, please include your name, contact information, and nature of any concern to social@driversautomart.com. Hope to hear from you soon.

November 26, 2021

Good people but the process of purchasing the car took too long. Everyone was courteous. More

by ttlamott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
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Nov 26, 2021 -

Driver's Auto Mart responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

November 18, 2021

Professionalism at its best they are super in helping and making sure you are in excellent mood and most of all they make sure your vehicle is in good working condition and the staff are all friendly and cou More

by veleriaroche39
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
Report | Print
Nov 18, 2021 -

Driver's Auto Mart responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

November 18, 2021

They went on about the refurbishment they do and why it was 2000+ dollars on top of the sticker price but when I left the lot the check engine light went on in 40 miles they said they will take care of it More

by jake319
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Stuart
Report | Print
Nov 18, 2021 -

Driver's Auto Mart responded

Thank you for the feedback. In order to better serve you, please include your name, contact information, and nature of any unresolved issue to social@driversautomart.com so we can identify who you are and take care of your check engine light as soon as possible. Hope to hear from you soon. Thank you.

November 16, 2021

Even though I ended buying a car from this dealership, it was the most horrifying experience I've had in recent years. It feels like the dealership is driven to squizze the customer's pocket to the extreme. More

by RHADAMESG
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Quame was very professional.
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Nov 17, 2021 -

Driver's Auto Mart responded

Thank you for providing us with feedback from your experience, Jose. We are very sorry to hear that you did not have a favorable experience with us recently but let us work with you to turn things around. We have already forwarded your information and feedback to our executive team for review; they will be reaching out to you for a brief discussion on how we can improve for the future. Have a great rest of your day!

Nov 17, 2021 -

RHADAMESG responded

Thank you so much for your kind reply. I look forward to speaking to your excecutive team and explain to them the ordeal I went through. Jose

November 03, 2021

Bought an auto with disengaged glass. They wanted to band-aid fix with silicone. So I reversed the purchase. Than they took they're time Flat-canceling the bank the money and my deposit. They buy Aucti More

by josephsunrise
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel
Report | Print
Nov 03, 2021 -

Driver's Auto Mart responded

Thank you for providing us with feedback. We do apologize if you did not have a favorable experience with us recently but let us help you turn around the situation. We would love to speak with you to iron out any deficiencies that you see with your new purchase. Please include your name, contact information, and nature of any issues to social@driversautomart.com and we will be happy to have you discuss with our team members to resolve them. Hope to hear from you soon.

October 15, 2021

HORRIBLE SERVICE, SCAMMERS, DO NOT RECOMMEND NO ONE TO BUY A USED CAR FROM THEM. They sold me a car with a lot of issues. Test drove it and it was fine. A week later and it is basically breaking down on More

by charlief300
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
CHRISTOPHER (Financial), Jeffrey Stuart
Report | Print
Oct 16, 2021 -

Driver's Auto Mart responded

Thank you for taking the time to let us know about your situation. Please accept our sincerest apologies that you did not have a favorable experience with the recent purchase of your used vehicle from us. We always strive to be industry leader in sales, service but more importantly customer service because without you, there is no business. Please allow us to work with you to come to a resolution with any troubles you are experiencing. If you include your information to social@driversautomart.com, we will have a team member reach out to you directly and help with anything you need. Hope to hear from you soon.

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