Driver's World

Poor Customer Service Bought my wife's vehicle from them and everything was fine so went back to get my son a vehicle 2 months later. I picked out a nice vehicle for him an Bought my wife's vehicle from them and everything was fine so went back to get my son a vehicle 2 months later. I picked out a nice vehicle for him and since it was the day before Christmas and they were going to be closed for the next couple of days they were a little pushy to have me take the vehicle home so I could give it to my son for Christmas. I worked out the deal with Chris that as soon as the insurance check I was expecting came in I would come in and pay the vehicle off in full so there was no down payment involved. We came in a couple days after Christmas and used my sons old Van as a trade in on the new vehicle, finalized all the paperwork and again I told Chris that I would be in within the next few days to pay it off. Everyone was happy and off we went. Being the holidays things were moving slower than normal and I did not get the check until a week later, all during this time I was in constant contact with Chris and he told me no problem. I received the check on Dec 31st and called Chris and told them that I would be in as soon as the banks opened Monday morning with a cashiers check, he told me that was fine. I showed up Monday morning as promised and the Chris I had been working with had been fired and another Chris had taken over. I explained to the new Chris what had been agreed upon between myself and the old Chris and he was very rude and told me that the deal that the other Chris had made was against company policy and because we were waiting for the title to arrive on my sons trade in Van ($400 btw) I would need to have a credit card on file so they could charge the $400 they had offered for the trade in on the Van and once the title was delivered they would reimburse me for the $400. I told him that was not what was agreed to and if they were going to be jerks about this I would take the $15,000 cashiers check I had made out to them and I would take my business elsewhere. They could not do that because they weren't even sure where the van was. I told him that they were not going to get a credit card from me and just as I promised with the check I would deliver the title as soon as it arrived from California. He kept insisting that the deal that the old Chris had made with me was against company policy and I told him I didn't care because at the time the deal was made he was an authorized employee of the company. This new Chris was rude and obnoxious and treated me like I was trying to rip them off for the $400 trade in. Things calmed down after the salesman came in and told him that the deal was worked out with the now fired Chris. I gave them the check, got my receipt and told them that I would be in with the title as soon as it arrive. About 10 days later the title arrived from California and I took it into them and they had no idea what it was for. This made me a little upset because Chris had made such a big deal of it. When I talked to him about it he was even more rude than the first time. I left there and called the corporate office and talked to them and they assured me that the manager would give me a call back, well it has been months and I have heard nothing from them. They have lost all my business and I am recommending that no one ever buys vehicle from them. More

Everett Banks of Drivers World Good experience at Drivers World with Everett Banks. He was very helpful and made sure we were taken care of the entire process. We appreciated his ti Good experience at Drivers World with Everett Banks. He was very helpful and made sure we were taken care of the entire process. We appreciated his time and effort to ease the process and make it move smoothly. Dealership was fine, comfortable and a friendly atmosphere. It truly is a low pressure way to purchase a vehicle. More

Great Experience; Reginald Dildy is the BEST! If you want great service, see Reginald Dildy! He is extremely knowledgeable with the inventory and cars in general! He is quite adept at understand If you want great service, see Reginald Dildy! He is extremely knowledgeable with the inventory and cars in general! He is quite adept at understanding what the customer wants/needs and will go beyond the extra mile to find the perfect car for you! He's absolutely THE BEST salesman I've ever had the pleasure to do business with! SEE REGINALD! More

Everett Banks rocks. Couple weeks prior, we purchase a used car somewhere else and it took hours. They were playing games with us. Walking away and letting us cool our hee Couple weeks prior, we purchase a used car somewhere else and it took hours. They were playing games with us. Walking away and letting us cool our heels for 20 minute at a time. Not here. We told Everett what we wanted (we had looked online before), found it, test drove it, and bought it. We were done in an hour and a half. Plus Everett is a super nice guy. We recommend him highly. More

Everett At driver's World gave me the best experience Took his time during process of buying my car, Everett of Driver's World made this experience fun!!! I went around to other dealerships and I never l Took his time during process of buying my car, Everett of Driver's World made this experience fun!!! I went around to other dealerships and I never laughed and enjoyed buying a car like this before. More

Reginald Dildy great Salesperson Went to Driver's World looking for a truck. Met Reginald he went out of his way to make us happy. I have over 30 years in the car business. Made the Went to Driver's World looking for a truck. Met Reginald he went out of his way to make us happy. I have over 30 years in the car business. Made the purchase fast and easy. Thank you. More

Chris Thompson When buying a car I look forward on how I am being treated with Chris Thompson at drivers world Virginia Beach I got that and more very helpful unders When buying a car I look forward on how I am being treated with Chris Thompson at drivers world Virginia Beach I got that and more very helpful understanding and very kind. More

Great experience Went in to look for a car for our new driver and found what we were looking for. Chris Thompson was great and a tremendous help during the process. Went in to look for a car for our new driver and found what we were looking for. Chris Thompson was great and a tremendous help during the process. More

Randy Miller Drivers World Virginia Beach He is an all the way round epic guy, when I first spoke with him on the phone he address me by my name without me telling him (caller ID, I liked that He is an all the way round epic guy, when I first spoke with him on the phone he address me by my name without me telling him (caller ID, I liked that). When we first got there he already had the car in the front waiting for us (my husband liked that a lot) He paid attention to detail with everything, which is very awesome. Made sure we got everything we wanted in our dodge journey. He showed us around the dealership. He also paid attention to our daughter, she talked about how she liked him so much and how she wants to go fishing now. He made us feel like family even though he is family in our eyes. Navy Family For Life! We have been threw so many dealerships in the pass two weeks. So we have been treated all kinds of ways. We got a very good vibe when we walked into this dealership and i have to say its all because of MR. RANDY MILLER, THANKS FOR EVERYTHING. More

Great service Xavier walk me around and discussed different options with. He made me feel like he only had my best interest at heart. That was very important to me Xavier walk me around and discussed different options with. He made me feel like he only had my best interest at heart. That was very important to me and for that I will recommend this dealership to mu friends. More