Dublin Hyundai

Painless--Great buying experience! Our salesman, Jay West, was friendly, respectful, and straight-forward from the time we arrived at the dealership until we drove our new car off the l Our salesman, Jay West, was friendly, respectful, and straight-forward from the time we arrived at the dealership until we drove our new car off the lot. And the $5500 in rebates made the car we really wanted--a fully loaded Santa Fe Sport--affordable. We were very impressed by the superb condition of the exterior paint--no sign of swirl marks. We'll be making the 2-hour drive to Dublin to have the service department apply the Cilajet protective coating to keep our beautiful new Hyundai looking pristine. Sharon K. More

Great deal Great experience. I felt like everyone wanted to make sure we were happy with the deal we received. Great job communicating what was going on and what Great experience. I felt like everyone wanted to make sure we were happy with the deal we received. Great job communicating what was going on and what they were doing. More

Fair and Friendly Buying a car is never easy. These folks made it relatively painless and were very honest and fair to me. I would recommend this dealership. Buying a car is never easy. These folks made it relatively painless and were very honest and fair to me. I would recommend this dealership. More

Hyundai We see that Hyundai is a excellent product and needs to have recognition. Your review needs more input on your product's performance and quality from We see that Hyundai is a excellent product and needs to have recognition. Your review needs more input on your product's performance and quality from loyal customers. In same time, Hyundai needs to let their loyal customers know how they are committed to their loyal customers. More

Satisfied customer Zee was very patient, respectful and helpful and provided outstanding customer service. Zee was professional and very mindful of what we weee looking Zee was very patient, respectful and helpful and provided outstanding customer service. Zee was professional and very mindful of what we weee looking for when it came to purchasing a car and also mindful of the price and made out decision easy. More

Great Hyundai buying experience Thank you Dublin Hyundai for the perfect car that fits my needs. I look forward to driving this vehicle for many years with Hyundai trouble free reli Thank you Dublin Hyundai for the perfect car that fits my needs. I look forward to driving this vehicle for many years with Hyundai trouble free reliability More

Excellent Samir was excellent. He was honest, fair and took very good care of me. Totally satisfied. I would strongly recommend and Samir. Thank you Samir Samir was excellent. He was honest, fair and took very good care of me. Totally satisfied. I would strongly recommend and Samir. Thank you Samir More

Ccammed by salesperson into financing I got an online quote which I later learned that no financing was needed. The online salesperson was not available and was serviced by floor salesper I got an online quote which I later learned that no financing was needed. The online salesperson was not available and was serviced by floor salesperson, Sandy. Was promised a $750 credit for financing but not given. Was told that this was in the online quote price which turned out to be false. After much argument, was told that I either take it or leave it. I felt like I was begging for welfare. Worst car buying experience in my life! I needed the car badly and had to go with. Later found out that Sandy stole the sale from internet manager who did not even know that I bought the car! If you happen to go to Dublin Hyundai, never let her touch your sale! More

Pushy and Unprofessional So initially I was on Cargurus.com and came across an Acura TL-S at Dublin Hyundai. On May 17th I call the dealership to confirm the Acura is for sale So initially I was on Cargurus.com and came across an Acura TL-S at Dublin Hyundai. On May 17th I call the dealership to confirm the Acura is for sale and if so, if I could come by and check it out. The person I spoke on the phone with was Braden and he said that they did still have the car available, and so I said that I would be over in an hour to look at the TL. When I arrive, Braden is on the phone so the receptionist tells me to have a seat and to help myself to the doughnuts and coffee available, which was kind. Ten minutes later, Braden and another sales person, Sayed come over and say, let’s go look at the car. Braden says, “Oh, that’s a nice car! Ive had three calls on it this morning!” First, they didn’t know where the car was located in the parking lot, actually in the opposite direction of the way he indicated. Then as I’m walking out the door to look at the Acura, Braden casually mentions to Sayed that the car was not emissions tested and said I could only do a short drive, which was to the end of the court and back, so at most a quarter mile at 25-30 mph. The Acura appeared fine, however the entire inspection I did seemed rush all in all. They mentioned the features on it, which I already knew since I knew someone who had one previously. They claimed the previous owner was an old couple. My test drive thereafter was at most five minutes. Then I am whisked inside to talk about buying it. When I ask them the price of the car they simply reply, “Well, you saw the car online, right? So you should know the price”. I am handed back over to Braden and I talk about financing the vehicle. They take my Mother’s and I’s driver’s license. Then they have me fill out an application and after ten minutes the come back and say that my credit history is limited therefore I need a co-signer, which I asked my Mother to be. Braden becomes evermore pushy, and they have us fill out the application (again) and when they come back with our credit reports, my Mother’s was very inaccurate, and when she points that out to them, they question her authenticity, as if she wouldn’t know if a home mortgage was taken out in her name. They also become more personal in their questioning of my Mother’s employment history, not knowing that when you are self-employed that you can work out of your home. Thereafter, they come back with a form asking for what kind of down-payment I would provide and when I tell them they somehow calculate $400 a month, which means they are either charging me over 20% APR on a car loan or they can’t do basic arithmetic and forgot to include the down-payment I would provide in their equation. (Online car finance calculators were projecting at most $300). It has been almost half an hour and they are still holding our driver’s licenses, as I know is a tactic to keep you from leaving. I ask for them, and they simply reply, yeah, yeah, we’ll give you back your license (Other dealerships I’ve been to simply take a photo and return them instantaneously) When I tell Braden that I can get a better deal from my insurance company, he scoffs and says that they don’t give loans, in which he is shocked when I tell me I already was qualified for a loan from my insurance company at infinitely better monthly payments and APR. They upset my Mom further by asking more about her credit and income, to which she replies that it would simply be her name on it and that I would be wholly responsible for the payments. Finally they give us our licenses back and Braden and Sayed then disappear saying that they will run my application among banks and to let me give them a chance. They were gone for at least twenty minutes with no checking back or providing updates on their progress. As a result, my Mother and I leave and while driving home they attempted to call us, back they did not leave a voicemail, email us about our experience or to check if I was still interested. Fast forward to ten days later and I receive a letter from a bank denying me a loan on the basis that they could not verify my Social Security number. This dealership thereby lowered my credit score because they could not input or proofread a form on a credit application! Braden made what could have been a sale, but instead made basic math errors, become increasingly pushy and nosy, and never contacted us at any point or left a message touching base. They did not sell the Acura until five to seven days later and had an opportunity to seal a sale on the second day and ruined it. More

Great dealership Dealers were not aggressive or pushy and straight to the point. Made the buying experience smooth and quick! Would buy from them again. He didn't hagg Dealers were not aggressive or pushy and straight to the point. Made the buying experience smooth and quick! Would buy from them again. He didn't haggle us or bother us with 100 phone calls when we were trying to make our decision, which we really appreciated. He was very kind and respectful. He had extreme knowledge of the cars and answered all of our questions and gave good details about the car without taking up too much time. More