Dublin Volkswagen

BEWARE of GM Faisal, avoid this dealership at any cost ZERO Stars We wanted to lease e-golf at Dublin Volkswagen dealer and approached Shoaib for 36 months lease less than $199/month with 15,000 yearly ZERO Stars We wanted to lease e-golf at Dublin Volkswagen dealer and approached Shoaib for 36 months lease less than $199/month with 15,000 yearly miles, $2500 down payment. Shoaib took down the numbers from us and got our signature too, as an agreement to close the deal. Shoaib said that he would check with his manager Faisal Zalmy and get back to us since it was almost the end of Saturday. We went back to him the following day to check on the deal and sign-in the lease if they agree upon our terms. Shoaib again got the numbers down and got our signature as an agreement with $197 + tax and agreed to it. It was pleasing to us and so we agreed to go ahead with the deal. We sat down for 3 hours for the paper work. Few other customers came in after us and signed-in the lease and left the dealer. We got restless after 3 and 1/2 hours. Shoaib started attending other customers and did not give any attention to us. We approached other senior sales agent if he can do anything about the wait time. No use. We went to the manager, Faisal and informed that we have been waiting for over 3 hours and when would like to finish the deal. Faisal seemed unworried about the situation and said that someone would attend to us. None attended us. After 20 minutes of wait, we approached Faial again about the situation. He did not apologize for the long 3 1/2 wait time and asked someone else to attend to us. Finally, we were taken to the Finance management team for the lease paperwork. We almost signed all the papers and credit card was swiped for the down payment. We wanted to double check the amount and found that we were cheated. The lease paper said 30 months lease, in the place of 36 months. 7500 miles in the place of 15,000 miles. We were shocked to see the numbers. I am a long commuter. If we have not seen the number with the trust in the dealer, I would have been doomed for 30 months with 7500 miles. I would have to ended up paying 20 cents for every extra mile I drive(at least $2000 extra) After we walked out the dealer to our car, we saw the sales agent Shoaib was reading the e-golf user manual sitting inside the car that we were going to lease. He was completely unaware of the situation that we did not take up the lease. Shoaib mentioned that he submitted the rough paper we signed ($197 + tax, 15,000 miles/year for 36 months) to the manager. He did not know what happened after that. It is very clear that either the sales agent Shoaib played a game or his manager Faisal cheated us. We always trust people here, as most of the people go by books and abide by the law. It was not the case with Dublin Volkswagen dealer. We were completed frustrated by the dishonest behavior of the sales agent and the sales manager. DON'T trust Dublin Volkswagen dealer. Check the numbers twice before you sign the lease contract. More

Absolute Worse Customer Service Internet Sales Team 11/24/2015 Bad customer service both by the internet sales team NICK and Fred the sales manager. I can not believe that people who should be on top of 11/24/2015 Bad customer service both by the internet sales team NICK and Fred the sales manager. I can not believe that people who should be on top of their game selling cars would treat me a customer so badly. I had my eye on a 2005 Prius that was high mileage and of course 10 yrs old I wanted some simple information about the battery cells such as when they were last replaced. I received zero info to help in answering those questions. Which would then give me an idea of how much more I would pay. I gave them an acceptable proposed price for the car online and surely expected them to at least acknowledge my offer with at least a counter offer. Nick the sales associate for online sales said he would talk with his manager and get back to me (Never Happened I had to call him back leave multiple messages on Monday only to get no response back. (Bad customer service) The sales team waited for as long as they could and sold the car never once calling me back to tell me that the car had been sold all to avoid giving me the information about the batteries I assume since they never did answer those questions. Honestly I was still thinking that I had a chance at getting the car and giving them a chance to fix any issues they may have with it. I finally got tired of waiting and called the dealership after leaving multiple messages and spoke with Fred the sales Manager he said the car was sold and that he got the top dollar on the window for it. Which means again that Fred and his sales associates waited to get the best offer but never gave me a chance to re-evaluate the price a proposed. This is Bad sales and a bad way to treat a customer. One I am a disabled veteran who takes pride in treating people in all aspects with respect by not dragging my feet to see if I can get a better deal or by categorizing somebody before I even meet them or work with them. Dublin Volkswagen fosters an untrustworthy sales approach one that reflects in how they treated me. Fred must have thought that I was unworthy of a phone call back to be told that the car I was wanting and offered a deal for was not enough for Dublin Volkswagens Pockets. I only wanted information about the battery cells and if they had been replaced or when they had last been serviced. Dublin Volkswagen has shown its true scheme to be the best at being the worse Used Car Sales Team in the East Bay of California in my opinion. More

Dealer provided me a written quote to lease a golf tdi. Quote was good till 1/3, so on 12/28 I'm coordinating with Marianna to get the car prepped for pickup. At the last minute while I'm driving to meet Quote was good till 1/3, so on 12/28 I'm coordinating with Marianna to get the car prepped for pickup. At the last minute while I'm driving to meet her she sends me a txt saying the price has now going up due to "mistake". She forwards me her mgr number and insist I call him instead. Of course he is defensive and never apologizes for mistake that has waisted my time. He promised to discuss with the GM and call me back-never did. These guys aren't smart enough to eat a few hundred bucks and earn credibility, loyalty, which will make them more money in the long run. They're lack of concern and respect for potential clients will keep the a bottom tier company. More