Dulles Kia

Be very careful when buying a used car out of warranty. I was sold a near 50k used truck which is/which has multiple issues. Within the first two weeks of ownership the truck needed 5k+ worth of work. The I was sold a near 50k used truck which is/which has multiple issues. Within the first two weeks of ownership the truck needed 5k+ worth of work. The car could not pass a Maryland State inspection, went to the Ford dealership for an alignment as well as various other issued were uncovered. The dealer would not stand behind the limited 3 month/3k mile warranty and left me hanging for more than a week. The used car manager Adam is difficult to get any response from and is totally unhelpful. Used car buyers beware when working with Dulles Motorcars they will not stand behind their cars or their warranty. More

Please do not buy from these people! They refuse to stand by their cars. I just purchased a 2024 Telluride. It cannot be locked or the alarm goes off. this happened when i returned to th They refuse to stand by their cars. I just purchased a 2024 Telluride. It cannot be locked or the alarm goes off. this happened when i returned to the dealership and they saw the problem. When I left my car there for 4 days, they said there was no problem and to come get my car. They said I could never leave a dog in a crate in my car, leave the windows and sunroof closed at all times, my problem was solved! KIa America referred me back to them and said there was nothing they could do. Plese avoid this dealership at all cost! More

We have traded and purchased multiple cars from Dulles and working with them has always been convenient and stress-free. As another local family business, we will continue to give them our personal and c and working with them has always been convenient and stress-free. As another local family business, we will continue to give them our personal and commercial business. Thank you all for always taking care of us. More

It was awesome the sales lady was great helped us through the whole thing . There was a recall on the jeep they gave us a loaner till it was ready and kept us up to date evey step . Thank you the whole thing . There was a recall on the jeep they gave us a loaner till it was ready and kept us up to date evey step . Thank you More

I do not recommend this dealership. I’m a 20 year Navy JAG so I’ve dealt with some shady car dealers, but they are one of the worst! They advertised an EV6 for $54000 on their websi I’m a 20 year Navy JAG so I’ve dealt with some shady car dealers, but they are one of the worst! They advertised an EV6 for $54000 on their website (I have a screenshot and it didn’t say it was MSRP, just the price). I submitted the form and got a call from Gary. We discussed the car I liked and he did not quote any other price but recommended I come in to test drive. He was not available so someone named Roger (who didn’t know anything about the car), let me test drive it with my kids. Showed it to my wife and we liked it. He looks at our current Kia for a trade. He comes back and offers the same price for my trade as I got from Carvana but marked up the EV6 from their advertised price by 20%!!! An extra $8,000. I told them that was insulting, and likely illegal. This was classic bait and switch. The Virginia Consumer Protection Act prohibits “ 8. Advertising goods or services with intent not to sell them as advertised, or with intent not to sell at the price or upon the terms advertised.” I tried to speak with a manager and express my concerns but they refuse to call me back. And they refuse to honor the advertised price! To make it worse, I looked at the salesman’s computer when he pulled up my trade. I was in for service a month ago and they offered me $23,500 for my current Kia since they “needed cars.” I knew that was underpriced and declined. But the computer said they offered me $27,300 at the time. Was the used car manager trying to pocket the extra $4,000?!? Or was this just more of the same from this dealership? I am still waiting to hear if they’ll honor their advertised price. I’m not optimistic, but at least Virginia law allows for triple damages. I’d prefer the car, but will settle for vindication and sharing my experience so others avoid them. Dulles Kia - it won’t always be a seller’s market and there are many other options in the area. More

Do not buy from them. Absolutely the WORST dealership I have ever dealt with, complete thief’s, drove an hour just for them to offer me WHOLESALE price for my truck. $10,000 under clean retail. Mine was in have ever dealt with, complete thief’s, drove an hour just for them to offer me WHOLESALE price for my truck. $10,000 under clean retail. Mine was in better shape then the one I went to look at. Absolutely the most uneducated and worst sales people I have ever met. More

Love my Kia Soul. It’s perfect!! You all were wonderful, treated me like family, Friendly, made sure I knew the details of the Kia. Hockey my phone up instantly. They were perfect! treated me like family, Friendly, made sure I knew the details of the Kia. Hockey my phone up instantly. They were perfect! More