Dulles Kia

I very much like the experience I have had at Dulles Kia. Both the buying experience and service experience have been excellent. I’ve bought 3 vehicles here and would happily buy another. Both the buying experience and service experience have been excellent. I’ve bought 3 vehicles here and would happily buy another. More

Unequivocally the worst dealer I have EVER dealt with. The epitome of dirty lying car sales. They will change your freight fee from $1495 to $1595 because they don't think you will notice. They will also The epitome of dirty lying car sales. They will change your freight fee from $1495 to $1595 because they don't think you will notice. They will also try and make you think they are discounting the vehicle by using the freight included price, and then add freight back in. Essentially charging you two freight charges. They will absolutely try and cool you for 5, 6, 7, hours with all the excuses in the world to change the price, update the paperwork 50 times until you either leave or cave. You won't get any type of rebate they offered. The store is terrible and specifically the general manger Jim (total xxx). He invited me in to discuss my customer experience only to almost immediately scream and yell 2 inches from my face including cussing after I confronted him on double freight charges. Total clown. This business has a D- rating on BBB. I would avoid this place at all costs, seriously. More

Mike Groome was very friendly and helpful in purchasing a new used car for us. Mr. Groome also took the time to help me hook my phone into the vehicle. Over all a pleasant experience. The finance departme new used car for us. Mr. Groome also took the time to help me hook my phone into the vehicle. Over all a pleasant experience. The finance department worked very hard to meet our budget and succeed it. The vehicle was cleaned and gassed up. More

We had an appointment for an emissions test and tire rotation. Arrived before our appointment time, was told it would take 1-1/2 to 2 hours to complete. Three hours went by and we did not hearing anyth rotation. Arrived before our appointment time, was told it would take 1-1/2 to 2 hours to complete. Three hours went by and we did not hearing anything from them, We called to check on status and were told it would take an additional 15 minutes. We then drive to dealership only to find out that after THREE HOURS, nothing was done on our vehicle. Its one thing to be delayed, but to be lied to is another. We left the service area with nothing done on our car. We wasted our entire monring, missed another appointment we had scheduled elsewhere. We will never go back there again. We purchased two cars from them in the past - so much for customer satisfaction. ZERO STARS. More

Dulles Kia Review I was insulted by this dealership. You decide if you want to end up in my spot after reading through this incident. I booked an appointment to test drive a Kia EV6 with Dulles Kia De You decide if you want to end up in my spot after reading through this incident. I booked an appointment to test drive a Kia EV6 with Dulles Kia Dealership in Leesburg, VA. The Sales rep who called me back to confirm the appointment (I know his name, just not putting it here for the sake of not picking names). He sounded cold on the phone itself. He asked me to mention the other cars that I had been looking at or have test driven. He had no business to ask that to begin with. I said I have test driven only a Tesla Model Y and would like to test drive a EV6 for me able to decide which one suits my needs better. The moment he heard that he lost complete interest (I don’t know why, isn’t it normal for people to test drive as many cars as they could before they make an informed choice?). Quite Indifferently, he decided to have me in for the test drive the next day at 11:30 AM. Fast forward to 11:30 next day, I show up at the dealership along with my wife, eager to test drive the EV6. The guy checks us in in a cold manner. The first thing he says right on our face (with a crooked smile on his face): I quote: “Sorry guys, I will have someone else take care of you today as I have prioritized another appointment right after talking to you yesterday.” Our jaws drop. How can someone say that to a customer. Does our time mean nothing to him? We try to smile it off and get back to talking as if nothing happened. And then suddenly he starts popping some weird questions such as 1. So, you test drove a Tesla Model Y, what are your thoughts about it ? My Answer: we test drove it a few months back. we thought it’s a decent car, but we wanted to try the EV6 which is our other option that we are considering. 2. Why are you considering buying an EV now? My Answer: I am having a 5-day commute of 30 miles back and forth. I thought of saving some bucks on gas. Besides EVs are considered to be more environmentally friendly. [He interrupts with a smirk on his face, - “30 miles, that’s it? ”] 3. After the test drive, will you buy EV6 today? My Answer: Well, we are here to test drive the car. We would only consider buying it after we both like the car and after giving it some thought. And we certainly need some time to do so. So, most likely we won’t buy the car today. [He did not have any enthusiasm in talking to us. He lost furthermore after listening to my above answer] 4. Do You know the price of the car that you are planning on buying? Have you done some research around any of these? [I am slowly beginning to lose it at this point. Why would I come to test drive a car without researching it and this question is thrown at us after being crystal clear about our intentions. I try to keep calm, and my wife clutches my hand underneath the table as she is beginning to feel the tension rising in me.] My Answer: I have some idea about the price, but I would like to learn more about it from you. He then searches something on the computer without an iota of enthusiasm and pops some numbers to us and he said that leasing would be more beneficial as there is a deal happening on the car now. We said we haven’t considered leasing the car as we got confused with the price points that he threw at us. I think it was intentionally done so. After the above interview, he starts pacing all over the store floor as though searching for something. We patiently await the moment he comes to us with the keys and walks us out to get the car. And guess what happens next. THE OPPOSITE. He comes to us and says he just has one car to send us in and he can’t find the key to the vehicle. We seal it now. We are like – we know this game. This was a premeditated drama. He has no intention of letting us drive that car. We still wait there 10 more minutes seeing him play the act of frantically searching and not finding the key. I told my wife that we will get out of this shady place. Nothing seems right about this More

Disgusted. Been a customer since 2007, have serviced six cars there over the years and now, after the tech damaged and ripped my steering wheel on my Kia EV6 G Been a customer since 2007, have serviced six cars there over the years and now, after the tech damaged and ripped my steering wheel on my Kia EV6 GT and initially said they’d handle it, they basically ghosted me. They said part is back ordered (it’s not, I can literally order it) and then stopped responding to my messages. I escalated and emailed management multiple times and also nothing, the front desk person apologized and felt bad. I contacted Kia corporate and they basically gave them a slap on the wrist, but nothing came off it. I have two vehicles to service there, but I’m done. I’ll gladly pay more and drive further for peace of mind. Shame on them and the service manager I thought was authentic. Pathetic, I’ve known him since he started. Terrible dealership now! More

This dealership intentionally tried to trick me into paying "Freight" twice ($1500). The sales rep was Gary Hall and his Sales Manager both asserted the "Freight" line item was intentional and legitima paying "Freight" twice ($1500). The sales rep was Gary Hall and his Sales Manager both asserted the "Freight" line item was intentional and legitimate. "Freight" was first included in the MSRP, and then again on the "Out The Door" price worksheet. The sales price online was not honored, initially, because they added extra line items to the sale which were not previously discussed, nor anything I wanted. In addition, I was surprised to find out the car had 1600 miles on it. Apparently that's considered a "New" car by the dealer (and perhaps others), but not by me. After two days of negotiation, the General Sales Manager (finally) approved the removal of the extra "Freight" charge. I do not recommend this dealer. I find them to be very tricky and even deceptive, especially when compared to their competition in the DC metro area. There's no need to have to deal with their tricks. More