- Good Customer Service
- Fast and efficient
- Clean vehicles
- Not trustworthy (didnt live up to extra key promise)
- Retracted $250 military discount
- $895 processing fee when we brought our Navy Federal Financing and had no trade in
Recommendation: Buy a car there but don’t trust them. Remember business is business and they DO NOT CARE about you, your family, if you are military, law enforcement, in any way shape or form.
Dulles Motorcars Used Car Sales had excellent customer service and we had a fairly seamless transaction. They have a nice kids area, while we waited all staff that walked by -cknoled us and was friendly and helpful as needed.
They had the vehicle clean for us and it was ready to go when we alerted them we would arrive as we had already viewed it one month prior. Their $895 “processing fee” is ridiculous but to be fair; they were upfront with us about the fee and it is listed on their website and auto postings.
One month prior they offered us a $250 military discount. When we returened, they did NOT honor that discount. We were willing to pay the full listed price regardless because of their impeccable customer service and the experience they provided was worth the extra $895 fee and denial of the previously aggreed military discount.
They receive only one star because we triple checked that the vehicle came with two keys. When asking for commitment of the extra key on the “we owe” sheet. Eric reaffirmed “we are not that kind of a dealership”. As we were leaving the building, very excited, we asked for the second key and Eric easily stated it was not available and a “too bad so sad” attitude. Manager Ali; happened to overhear the conversation and stated they would “make things right”. Manager Anand was also aware and long story short; we left with an empty promise of Eric stating he would “work something out”. One week later; we have not received an extra key or even a simple telephone call/text/email.
With the availability to search the internet for the best deal on a vehicle purchase, customer service can go a long way and earn business. It’s too bad that they didn’t take the extra step to live up to their word with the providing the extra key or they would have earned a 5 star rating which would have differentiated this dealership from the rest.