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Duncan Acura Audi

Roanoke, VA

4.7
123 Lifetime Reviews Review Dealership

2032 Peters Creek Rd.

Roanoke, VA

24017

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123 Reviews of Duncan Acura Audi

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May 18, 2014

"Surprisingly pleasant car buying experience"

- AmyPWC

Going car shopping is up there with buying a new bathing suit in my book. I have had salespeople tell me to "come back when I can bring my daddy/husband", refuse to let me know price of vehicle, show me cup holders and visor mirrors, repeatedly pressure me to make a purchase RIGHT NOW...."what will it take to get you into this vehicle today?". Brad Wyatt was the opposite of this. Brad was very low key and low pressure- never once making me feel like I had to make an immediate decision and not hounding me with phone calls/emails after my first visit. One phone call on the agreed day that I would have a decision and one to ask what time I'd be in to finalize purchase. Brad also has arranged to have my "old" car driven back to my home as I was not trading in a vehicle and did not have a way to get both old and new vehicles back to my home. I was not pushed by Brad, or anyone else at the dealer to purchase extras- I was offered extended warranty as well as a service plan, but when I declined there was no additional mention or hard-core sales pitch. I would highly recommend Brad and the rest of the team at Duncan Acura & Audi to anyone in the market for a vehicle.

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Recommend Dealer
Yes
Employees Worked With
Brad Wyatt
May 15, 2014

"Sales experience"

- CharlesRichardson

We have owned an Acura RL for the last 16 years and 300,000 miles so we needed to consider a new car for our upcoming travels. Our considerations were another sedan or an SUV. The considerations were weighted equally on the overall cost for the vehicle, fair to good gas mileage, compatibility for extra passenger space/recreational equipment needs/luggage space and the reliability/warranty of the purchase. We have been car shopping for over 2 years now so it was time for another vehicle and probably visited 10-15 car dealers in the area. The well informed and friendly staff at Duncan Acura answered all of our questions and working together we matched our requirements to a vehicle that best suited our needs (i.e. pricing, gas efficiency, comfort and most importantly the warranty of our purchase). Our salesperson, Brad Wyatt, is very knowledgeable on all the products Duncan offers and he gave us plenty of details of the various choices (e.g. Audi, TL, RDX, and the MDX). We choose the MDX, which meets our requirements almost perfectly. The overall sales experience was very good and the entire Duncan team (sales and business arrangements) were very knowledgeable and professional during the entire transaction.

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Recommend Dealer
Yes
Employees Worked With
Brad Wyatt - Audi Brand Specialist
May 05, 2014

"Excellent service"

- hrrheecox

Mr. Powers was hands down, the best service technician. Very courteous and professional. First time ever using this dealer for any of my cars and was in a bind to get my state inspection done. I will come back to this dealer to get work done on my cars.

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Recommend Dealer
Yes
Employees Worked With
Earnest Powers
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