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Durango Toyota
Durango, CO
169 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 169 reviews
September 24, 2019
rip-off service quotes They were triple the cost of other ways to fix my prius. They had hidden costs added in that made no sense. Never called me back to answer my question They were triple the cost of other ways to fix my prius. They had hidden costs added in that made no sense. Never called me back to answer my questions More
by bk
Employees Worked With
unknown
September 16, 2019
'19 Tacoma New Tacoma purchase was smooth. Matt was easy going and encouraged my extensive test drive. Tracy, in finance, was a pleasure to talk to and provided New Tacoma purchase was smooth. Matt was easy going and encouraged my extensive test drive. Tracy, in finance, was a pleasure to talk to and provided ample information so I could make the right decision on terms. All in all, good, no hassle buying experience. More
by JS
Employees Worked With
Matt, Tracy
September 08, 2019
A great experience This is a great customer focused dealership. We went in planning to just look at options, but because of a friendly very well informed sales person ( This is a great customer focused dealership. We went in planning to just look at options, but because of a friendly very well informed sales person (Kestrel) and the availability of options combined with reasonable pricing and the fair trade-in offer we wound up purchasing a vehicle. We will continue to do business with DMC and would recommend them highly. More
by John Angst
Employees Worked With
Kestrel Chaney
August 31, 2019
Seamless car purchase I had a two year lease on a RAV4 that was ending, and decided to purchase a Sienna. Martin found the exact vehicle I was looking for and had it deliv I had a two year lease on a RAV4 that was ending, and decided to purchase a Sienna. Martin found the exact vehicle I was looking for and had it delivered within a couple of days. He evaluated my RAV4 and gave me some credit for that, and made the process super easy. More
by Carbuyer
Employees Worked With
Martin Smiedt, Lynn Cole
August 26, 2019
Sales Person: Jimmy Crespo, who was my sales person for my buying a new Rave4 was great. We discussed my needs and he showed me a variety of New and Used cars provi Jimmy Crespo, who was my sales person for my buying a new Rave4 was great. We discussed my needs and he showed me a variety of New and Used cars providing me with information and insights about them so that I felt I was making the best choice. More
by John
Employees Worked With
Jimmy Crespo
August 18, 2019
The salesperson showed us the cars we were interested in. No arguments about price; Sales person was sincere & to the point in discussion; Salesperson remained focused. Did not attempt to influence us in ou No arguments about price; Sales person was sincere & to the point in discussion; Salesperson remained focused. Did not attempt to influence us in our decision. More
by AntiqueMo
Employees Worked With
Martin Smiedt Sales. Marcus Stender Finance.
August 04, 2019
Great experience Our sales rep, Kestrel Chaney and the other staff were helpful, professional and knowledgeable about all aspects of buying our new Toyota Four Runner. Our sales rep, Kestrel Chaney and the other staff were helpful, professional and knowledgeable about all aspects of buying our new Toyota Four Runner. Every aspect of pricing, trade-in value, and financing were straight forward and honest. We are familiar with the service department and will continue to use them for servicing our auto. Thank you Durango Toyota!!! More
by Bobandsue
Employees Worked With
Kestrel Chaney
December 28, 2018
Poorly run department Overall, I try to avoid getting my 2 Toyotas and Ford worked on at Durango Motor Company. The first time I had a new FOB ordered and when I took int Overall, I try to avoid getting my 2 Toyotas and Ford worked on at Durango Motor Company. The first time I had a new FOB ordered and when I took into to get it programed, it took them an hour, and after they drained the battery, to figure out that the FOB was bad. Took 2 hours to get 1 FOB programmed. The second time I brought my Ford in for warranty work on my new transmission after it started to leak. They said they did the work, but it continued to leak. I ended up having to drive it 7 hours to a different Toyota Dealer in Denver to get it fixed... turns out that the paint on the bolts wasn't even cracked, meaning they never did the work in the first place. The 3rd time involved getting a simple oil change done with a scheduled appointment time for my 2017 Toyota 4Runner... they let it sit outside the checkin bay for 45 minutes before I took the key back and left. My advice, if you like your car, go somewhere else... either to a good shop in town or a dealer out of town. More
by Dan496
Employees Worked With
Express Lube Department
April 04, 2018
The worst business of any kind I've ever dealt with Back to changing my review. This dealership is hands down the worst business I've ever had the misfortune of dealing with. They never resolve issues Back to changing my review. This dealership is hands down the worst business I've ever had the misfortune of dealing with. They never resolve issues and in fact create new ones (and damage). Getting a call back apparently takes an act of Congress too. Took my car in to get new head unit came out with no XM radio and some how the timing is coincidental and the fix is going to cost me money. Place is a joke save yourself headaches and money and go anywhere else. More
by Dusty Zabel
Employees Worked With
Art -Service Manager
December 08, 2017
Terrible customer service I received notification that a price had dropped on a particular vehicle at DMC through Cargurus.com. I called to verify the vehicle was still in stoc I received notification that a price had dropped on a particular vehicle at DMC through Cargurus.com. I called to verify the vehicle was still in stock and the price, which was 3k less than the previous listing price. The sales associate explained the price in their system did not reflect the price drop and assured me he would call me after he spoke with his manager. I never received a call back. I finally received a text later saying they were not honoring the advertised price because of a discrepancy online. Fair enough, I get that accidents happen. I responded that it was disappointing nonetheless. No response from the dealership. They handled it so terribly, and did not do what they said they would. It is as if they thought I was not interested if the price was not dropped, and that is not the case at all! But they didn't even bother to respond to me to figure that out. At this point in my life, I do not believe there is such thing as a good, honest car dealerships or salesmen. Stay away from this one, for sure More
by Stacia
Employees Worked With
Jordan
