I dealt with Lisa Crosby initially via email as I am from VT and saw the car listed online. I wanted to settle on a price first so as not to waste my time traveling to Plattsburgh. She was very good about communicating with me via email and negotiating a price with me. Once we settled on a price, we started dealing with Ross. He, like Lisa, was very accommodating and treated my husband and I with the utmost respect. It took us a day or two to get over there to check the car out and we were never pressured to hurry to purchase the car. Once they knew we were seriously interested, they even held the car for us without so much as a deposit. I had looked at cars at 4 dealerships prior to this and each time was given the "you'd better hurry before someone else buys it and you won't find a better car at a better price" routine. It was so refreshing to be free of the b.s. we were given at other dealerships. I feel we got a good price painlessly. We had a little kink related to the cross state sale but the Michael Lawyer came up with a good solution to eliminate any inconvenience for us. I'm sure it was a pain for them to do this type of sale but we were never made to feel like it was. We did dicover an issue with an oil leak right after purchase but they did cover this under the one month warranty without argument. Our experience was that we were given top of the line customer service and I would recommend Durocher without hesitation!