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Durrett Motor Company

Houston, TX

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rated
171 Reviews

5520 S Shaver St

Houston, TX

77034

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171 Reviews of Durrett Motor Company

March 27, 2014

One of the rear seats was not working after I got it home. The dealer replaced the motor at no cost to me. Above, beyond. More

by citysuzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
March 27, 2014

Very impressed with the quality of vehicles on the lot. The transaction was very fast and everything was explained in detail. I would recommend anyone who is looking for a used car to talk with Durrett bef More

by aaronhebert88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Howard
March 25, 2014

When I first entered the lot I thought goodness it looks intimidating. I was attended as soon as I entered. AL Wallace was our main guy, he asked us our needs and worked with us beginning to end. He kept h More

by thisisxenia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Aguilar
March 13, 2014

They are good people. Although we didn't reach a deal on a vehicle, I feel like they were fair and genuine. The vehicles are in very good condition and the prices are fair. Maria and Lucio were ver More

by BFrazier71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Aguilar
Mar 26, 2014 -

Durrett Motor Company responded

We are just as sorry as you are to hear that the finance company would not fund this deal. This is a loss for both parties. Unfortunately, we report information to our lending institutions as it is given to us from the consumer. When this information changes, especially before the loan is finalized, the lending institution has a right to revoke their decision. We have an obligation to uphold the decision of the lending institution. We had no way of knowing that your previously reported information would change shortly after the loan decision was made. We waived all of the other reconditioning, tax and license, and administrative fees that we incurred with this deal; however, since almost 900 miles were put on this vehicle, it was necessary for us to charge a fee to cover those miles. We discounted the fee from $0.56 per mile to $0.35 per mile in goodwill. We are disappointed to see that you left us a negative review for circumstances beyond our control. If you would like to discuss this matter with us further or would like to explore additional options, please feel free to contact me directly at 713-941-5616. Craig Durrett

Mar 26, 2014 -

BFrazier71 responded

I apologize for the negative review. I have retracted it as I told Maria I would. You guys did your best and I appreciate it. Please accept my apology.

March 13, 2014

Very very friendly staff. Lots of models to choose from. Car buying process was stress free and fast. Would highly recommend Durrett Motor Company and Frank Almendarez for your next car purchase. More

by Jana26mil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
March 08, 2014

When I Went To The Dealership To Look At The Selection I Was Thoroughly Impressed With The Selection Of Vehicles.I Came In Looking For Some Type Of Hatchback But Really Needed A Relaible And Dependable Vehi More

by keisha1977.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Howard
March 07, 2014

Im glad i picked Durrett Motor Company as the dealer to buy my vehice from. my time there was very enjoyable and service was oustanding More

by jimenezgr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Aguilar, Charles Steward
March 01, 2014

My experience in Durrette Auto was great. Mr. Lucio January greeted us very good. He's ability with customers is very good and his communication skills. I will surely recommend this company and Mr. Luc More

by AngieEnriquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
February 16, 2014

I can say the customer service was great. As soon as I got out of the car I had someone greet me. Most dealerships I go to I'll walk around 10 minutes before my presence is even acknowledged. I am a very More

by faith1202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Aguilar
January 19, 2014

This dealership goes over and above to provide quality assistance to their customers. They care what vehicle they put you into and are willing to go that extra mile. I would recommend them to anyone loo More

by busytyping
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christie, Maria Aguilar
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