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Durrett Motor Company

Houston, TX

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rated
171 Reviews

5520 S Shaver St

Houston, TX

77034

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171 Reviews of Durrett Motor Company

March 12, 2018

Horrible Absolutely the worst company I have ever dealt with... the staff is so unprofessional. Hurricane Harvey was tough to deal with & to have to deal with More

by Mimi Beretta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Maria Aguilar
December 28, 2017

RUN FROM THIS PLACE Customer service is great nice place and decent cars. Richard was my salesman whom started out very nice and cool, But today when i went to get my mon More

by stevan4242
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard Bohrer
Feb 17, 2018 -

Durrett Motor Company responded

I’m sorry you were not happy with your experience. We try to make everyone’s experience at Durrett Motor Company a great one. I can understand your concern because there was some additional wait time to get your refund because you did not have your receipt; however, this is necessary for us to research that we are giving the money back to the correct person. It is to protect our customer, not to give you a hard time. We are in the business of pleasing our customers, and for some reason, as with all companies, we don’t always succeed, but our true passion is to make customers happy.

November 18, 2017

Great customer service Superb customer service, they helped me acquire a vehicle that same day! Easy application process, I am definitely recommending this place to my frien More

by Katflor170
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Quintanilla
Feb 17, 2018 -

Durrett Motor Company responded

Thank you for sharing your "superb" experience. You were such a joy to work with. We look to helping your friends and family. Stop by and see us again soon.

November 14, 2017

This place sucks. This place is pathetic. Craig the owner is a piece of xxxx, tried everything he could to make money off of me but wouldn't actually help me and my tru More

by Lupe DeLaGarza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Durrett
Dec 06, 2017 -

Durrett Motor Company responded

I’m sorry you were not happy with your experience. We try to make everyone’s experience at Durrett Motor Company a great one. We do take pride in selling quality vehicles, and sometimes they experience mechanical failures that we do not expect. We are in the business of pleasing our customers, and for some reason, as with all companies, we don’t always succeed, but our true passion is to make customers happy.

October 14, 2017

Quick and efficient Answered my emails in a timely manner and was in a car the same day! I knew what I wanted and I ended up with the vehicle of my choice! More

by TheMrs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay, Darrell Daigle
Feb 17, 2018 -

Durrett Motor Company responded

Thank you for your review. It sounds like we listened to your needs and found the perfect fit for you. Be sure to refer your friends and family to us! We'll take care of them the same way we did you.

October 13, 2017

Excellent customer service Rafael Reyes is a awesome salesman. I had a great experience and will be referring others to this dealership...he was easy to talk to and explained wh More

by Gabrielle Olivarri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Reyes
Feb 17, 2018 -

Durrett Motor Company responded

Thank you for sharing your experience. We look forward to assisting your referrals. That is the greatest compliment you can give us! We hope to see you again soon.

October 06, 2017

Quick and easy informative great costumer service I found my car thru the website carfax. I drove 11/2 hour and it was worth it. Jordan was great and it was a fast and easy process. More

by Imelda1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Martinez
Feb 17, 2018 -

Durrett Motor Company responded

Thank you for your review. We have many customers that purchase from other cities and travel to pick up their vehicles. We love to make the process as easy as possible. We are happy to hear that it went so smoothly. We hope to do business with you again soon!

October 05, 2017

Great car selection; friendly service; easy experience. My experience purchasing a new vehicle was made easy with Joel's helpful and very excellent service. I will definitely recommend this dealership to fr More

by FJBMercado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Quintanilla, Maria Aguilar
September 05, 2017

Amazing! I will never go anywhere else but here! Most friendly amazing staff I've ever met! Feel like family when I walk in the door More

by Lindseywills
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Aguilar, Paula Durrett, Craig Durrett, Richard Bohrer
Sep 06, 2017 -

Durrett Motor Company responded

Thank you so much, Lindsey. I hope you are enjoying your new Jeep. Thank you for your kind words. Positive reviews are so important to us. Paula

September 01, 2017

Excellent experience Thank you Durrett Motors for your exceptional customer service. You made my car buying experience short and swift. I would definitely recommend frien More

by Thaman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Aguilar, Richard Bohrer