Dutton Buick GMC

Excuses but no satisfaction I have had the same issue repaired 7 times under warranty and it has failed again. My 2013 Yukon rear window defroster tab that mounts on the rear win I have had the same issue repaired 7 times under warranty and it has failed again. My 2013 Yukon rear window defroster tab that mounts on the rear window comes unsoldered from the window connection. Every time I've taken it in it's an all day event. I live about 1 1/2 hour drive away. They say they warrant their work for 12 months but they want me to pay to fix this item now. They can't seem to get it right. They continue to give me the run around. I have purchased 7 GM vehicles in the past and this isn't what customer service is about. The service manager said he would charge me $120 for them to re-solder the connection. Guess I'm not worth $120 as a customer to them. Really disappointed. Dave, In response to your comment: The strut issues were defective parts installed by your dealership when you were trying to fix the defroster. I didn't know I had to make other visits to your dealership to qualify for my warranty work to be done correctly. You admitted today that I was correct but also stated that you didn't know what else to do. It's easy to fix this problem, just repair the defroster correctly and I'll be happy. It should take 7 visits to get it right. I don't appreciate your pointing at me as the reason for the failure of the defroster tabs. As I stated, I guess your $120 fix isn't worth doing for me as a customer. I wrote this review to let others know how you fix problems. I can't believe your dealership can't admit that they still haven't fixed it correctly or/and apologized for the inconvenience you've put me through. Just poor business practice. Man up and fix it already. More

Car sold from under me!! Started my conversation with the internet sales person at 10 AM, I am from out of the area but was ready to buy and ship the car to me. All I needed w Started my conversation with the internet sales person at 10 AM, I am from out of the area but was ready to buy and ship the car to me. All I needed was the total cost of the vehicle and how much was shipping. they also checked if they could beat my financing rate, salesperson gave me the price approx. 2-3 hours later , I said lets do it, he called me back shortly after(130pm) to tell me someone was in the process of buying! Needless to say I was not happy, in the end all I got was I am sorry , no other deal was offered, nothing! Be careful there. Started at 10am ended at 130 with nothing!!!! More

Inadequate Service Department For a company who has been around since 1965 and family owned it is run very poorly. The service department was ill informed and has very poor custome For a company who has been around since 1965 and family owned it is run very poorly. The service department was ill informed and has very poor customer service. I took my Cadillac STS, (well maintained 9yr old) to be serviced, we were told it was a 2-4 day job. Then 8 days later, after chasing them to find out what was going on, my car was finally ready. Went to the dealer, we did not make it out because we found: 1)Engine did not want to turn (it took several tries), it has never done that before, 2) Made loud noises, which they claim is "normal" after a change of belts, 3) Passenger seat was now torn. After going back and forth and being told to come back the next day because the rep and the manager were not available, they hand wrote a service agreement and we took back the loaner. I had to chase them again to get information, the car will have the seat replaced and it is an additional 3-4 days. So far, the car has been at the dealer for 11 days and will be there at least another 4-5 more days. This is not the type of service I expect from a luxury vehicle service department. Will be trading this car in for a BMW or Infinity, and that is too bad I was looking forward to a CT6. More

AMAZING AND SMOOTH Amazing and smooth are the two words to describe my experience at Dutton Motor Company. From the time I saw the EXACT car I wanted on the website unti Amazing and smooth are the two words to describe my experience at Dutton Motor Company. From the time I saw the EXACT car I wanted on the website until the time I walked out of the dealership with the keys in my hand was the most pleasurable car buying experience I have ever had. Tim Carney the internet sales manager made my life so easy when it came to running numbers, negotiating a good deal, and ensuring I got the best deal possible. I live 90 MILES from the dealership so he made sure that everything was in place and ready to go so when I got there, there were no surprises. He explained ALL the details to me over the phone and answered any and all my questions throughout the entire process. He always followed up in a timely fashion and kept me updated on everything that was going on. It was a Friday when he told me that everything was ready to go and they waited at the dealership until I got there after work which was after closing hours to make sure that I drove off with the car I wanted that night. When I didn’t think that it could get any better, once I finished with Tim and went to financing to do that paperwork, Lizandro was GREAT!! At this point, it was WAY after closing hours and he still had a smile on his face and answered any remaining questions and explained all the details in the paperwork (which was a lot). It was after 10pm at this point and he was very patient with me and made sure I was a satisfied customer. I LOVE MY NEW CADILLAC SRX, JUST THE WAY I WANTED IT AND I LOVE THE EXCEPTIONAL CUSTOMER SERVICE I RECEIVED FROM TIM AND LIZANDRO. DUTTON CADILLAC IS THE WAY TO GO!! More

Great Family-Owned Dealer, no pressure Sales Department I just bought my 2nd vehicle from Stephan Caraway this year. He's got a lot of product knowledge, industry insight, and great attention to detail. Ste I just bought my 2nd vehicle from Stephan Caraway this year. He's got a lot of product knowledge, industry insight, and great attention to detail. Stephan makes you feel like you're buying a Porsche or a BMW, really does go the extra mile for his clients. Gave us a good deal and made the process seamless. I would highly recommend Stephan and Dutton Motor Company. More

Amazing This dealership was right on it!!! I had already go a loan at schools 1st. Stephan contacted me by phone. I told him what I was looking for, what I co This dealership was right on it!!! I had already go a loan at schools 1st. Stephan contacted me by phone. I told him what I was looking for, what I could spend etc. He told me about a car he had. I went in on Saturday where i was introduced to Candace. Between these two i got the perfect car at the price I was promised. There was no pressure to get something else or to do a bunch of fancy upgrades. If they offered something extra and I said no that was it end of discussion. By far this was the easiest car buying experience ever!!! I would most defiantly recommend this place!!!! More

Excellant experience Very impressed with Stephan Caraway's knowledge of the car we purchased and the help he gave us. We had some problem with getting our new phone tied i Very impressed with Stephan Caraway's knowledge of the car we purchased and the help he gave us. We had some problem with getting our new phone tied into Bluetooth, he went back to Verizon with us and he showed them what had to be done and then they fixed per his instructions. Great guy, he went out of his way for us. More

About as easy as it gets. We were just out test driving several different cars trying to determine what we would buy. When we walked on Dutton's lot we were greeted by Stephan We were just out test driving several different cars trying to determine what we would buy. When we walked on Dutton's lot we were greeted by Stephan Caraway and he gave us a great test drive with absolutely no pressure. We came back a few days later with some questions for Stephan and he gave us great information. He gave us a web address to complete a credit app and said to call him if we submitted one. I called him after I submitted it, he said he would process it and get back to me. Within an hour he called to say we were approved and when did we want to pick up the car. I said as soon as possible, he said how about 2 hours. When we arrived the car was ready, the paperwork was done. We asked about some extended warranty things which he quickly got prices for us, we didn't have to meet with anyone else. The only other person we dealt with was the finance manager, Gary Goff who was very nice and low pressure. I would almost rather take a beating than buy a new car but Stephan made it a very enjoyable event. Go see him or give him a direct call at 951-764-3222. We got a great deal and enjoyed our experience. More

Awesome car buying experience! We went on the best test drive ever with Stephan. He was kind, knowledgeable and had a no pressure personality. He made sure our car was perfect whe We went on the best test drive ever with Stephan. He was kind, knowledgeable and had a no pressure personality. He made sure our car was perfect when we left, showed us how to use all of the features and even called the next day to see if we had any further questions. Dutton is very clean, professional and friendly. The owner of the company came in and met us. The finance guy, Lozandro, was super friendly and knowledgeable as well. Overall is was the best car buying experience we have had in a long time. I highly recommend this dealer and salesman- Stephan. More