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Dutton Buick GMC

Riverside, CA

3.8
104 Reviews

8201 Auto Dr #101

Riverside, CA

92504

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104 Reviews of Dutton Buick GMC

July 28, 2023

No response from the dealer when I made any inquiry. I don't know what else i can say since I didn't get a chance to speak with anyone. More

by Terry
Recommend Dealer
No
Employees Worked With
No one contacted me.
Jul 29, 2023 -

Dutton Buick GMC responded

Terry, I am so sorry to hear that you were not helped by our team. I would love the opportunity to help. You can reach me at 951-704-2444 or cmelton@duttonmc.com. Thank you! Christy

Jul 30, 2023 -

Terry responded

I am in the market to purchase a new Yukon Denali. Do you have any available to test drive? Terry

April 28, 2023

Poor service! I bought a Cadillac Escalade as a certified preowned and started having problems a week after getting at home. Even with video proof done and will no More

by ccgriffin80
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Jerry and Mariah
May 01, 2023 -

Dutton Buick GMC responded

Thank you for sharing your feedback. It is never our intention not to help our guests. I would love the opportunity to speak with you about your specific situation. You can reach me at 951-704-2444 or cmelton@duttonmc.com. Thank you! Christy

March 03, 2023

Everyone is very helpful. They. Make sure to give you exactly what You need to take care of you car. Everyone is always very pleasant. More

by Pitmomnan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariah and Russell
Mar 01, 2024 -

Dutton Buick GMC responded

Hello, Thank you for your kind words! We're delighted to hear that our team provided helpful and pleasant service to ensure your car needs were met. We appreciate your feedback and look forward to assisting you again in the future. Safe travels!

January 31, 2023

Time Wasters! ! Our Cadillac had a recall issue, we called and booked an appointment and they said it would be an easy repair while we waited. We drove an hour to g More

by jmmgrp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Feb 01, 2023 -

Dutton Buick GMC responded

Hi James! I am so sorry to hear of your frustration. It’s never our intention to have our guests make the drive to our facility only to find out that the parts needed aren’t available. Unfortunately Parts availability is very fluid and always changing. I would love to still try to help you get your vehicle repaired if you are interested, you can reach me at 951-704-2444 or cmelton@duttonmc.com. Thank you! Christy

January 20, 2023

Really good customer service overall. Better telephone response for service would be very much appreciated though More

by Jeankellysrk
Recommend Dealer
Yes
Employees Worked With
I left contact up to my son who interacted with employee
Mar 01, 2024 -

Dutton Buick GMC responded

Hi! Thank you for your feedback! We're glad you had a positive experience with our customer service. Your input helps us enhance our services for all our customers.

January 02, 2023

Our sales consultant was Curtis Aitkinson and he did a fantastic job in providing great customer service! From beginning to end, Curtis was knowledgeable in answering all of our questions about the car we More

by Pam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Aitkinson
Jan 02, 2023 -

Pam responded

Thank you Curtis for making our sales experience so great!

September 05, 2022

I have never bought a car from a lot or dealership in my life because of the hassles let alone bought one online without a test drive but salesperson Bruce & the Dutton dealership made this online buying ex More

by bb67gt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Johnson
April 05, 2022

negative 3 stars if possible, so far the worst business auto purchase satiation I have ever been in. years ago had great service this time everything from saying done deal final loan approval to saying su More

by p tech
Recommend Dealer
No
Employees Worked With
ken/rudy
March 27, 2022

Yesterday was the Best Experience I have ever had buying a car. The salesman Tim Carney was so helpful and not pushy. He even took the time to show me how everything works. He went over everything fr More

by BGold1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim carney
February 20, 2022

Dylan Geraci was hands down the best sales rep we have ever worked with purchasing a vehicle. We had time to look over some vehicles on our own before he approached us which made our experience even bette More

by m_vanloon40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Geraci
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