Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Dutton Buick GMC
Riverside, CA
116 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
116 Reviews of Dutton Buick GMC
December 20, 2018
Wonderful experience Went in to buy a Cadillac XT5, used and bought a beautiful 2018 with only 7,000, miles. Tim Carney was Fantastic! As we drove on the rest drive he exp Went in to buy a Cadillac XT5, used and bought a beautiful 2018 with only 7,000, miles. Tim Carney was Fantastic! As we drove on the rest drive he explained about all the extras that it had. Tim and the guys were great from start to finish. Darrell Mattison was wonderful too finishing the sale and programming of the radio, the safety features and so much more. It was such a wonderful car buying experience! Thank you Tim and Darrell for making it easy!! More
by Marsha Rainbolt
Employees Worked With
Tim Carney and Darrell Mattison
December 17, 2018
Great customer service I had a great buying experience at Dutton our salesman Johnny Orta was top notch and took the time to explain every step. We are returning customers a I had a great buying experience at Dutton our salesman Johnny Orta was top notch and took the time to explain every step. We are returning customers and Johnny was our last salesman for our 2013 Yukon. Coming from an occupation where customer service is top priority I can appreciate Dutton’s quality care. Thank you for the great experience we will see you back in the future. More
by Nice123
Employees Worked With
Johnny Orta
December 16, 2018
Excellent The BEST DEALERSHIP I HAVE EVER VISTED...All that I came in contact with at Dutton Motors were grateful the Lord woke them up on 12/15/18 to share the The BEST DEALERSHIP I HAVE EVER VISTED...All that I came in contact with at Dutton Motors were grateful the Lord woke them up on 12/15/18 to share there gratefullness with me, I was Blessed to be Blessed..Too see God at work visit Dutton Motors, you want and can't go wrong there..A smile and kindness left too right..Thank You Dutton Mortors from a Happy Camper. More
by Happycamper,pgipson123
Employees Worked With
Andrea...Curtis...Sean...Tim
September 24, 2018
very outstanding Jeff Morgan was very helpful doing the paper work and helping to set up on star and other items. He was very polite and good natured. It was a pleasur Jeff Morgan was very helpful doing the paper work and helping to set up on star and other items. He was very polite and good natured. It was a pleasure doing business with him. More
by gmc
Employees Worked With
Shawn
August 21, 2018
Excellent customer service My salesman was TIM Carney. He gave a professional overview of my vehicle and he made the sales experience non over bearing and was willing to help an My salesman was TIM Carney. He gave a professional overview of my vehicle and he made the sales experience non over bearing and was willing to help any way he could. I 2as not looking to buy that day, but him and the staff made it happen for me inna short amount of time. Very pleased. Would definitely recommend Dutton GMC! More
by Brown123caddy
Employees Worked With
Tim Carney
June 30, 2018
Thanks for your help with my new car I had a great experience purchasing a car from Dutton dealerships. Everyone was very helpful and professional. My family and I would like to Thank yo I had a great experience purchasing a car from Dutton dealerships. Everyone was very helpful and professional. My family and I would like to Thank you all. We’ll be back again soon More
by Matthew
Employees Worked With
Jeffrey Morgan and Darrell Mattison
April 25, 2018
Bring back your original Customer Service I sure miss Ed Fowler! Mariah took his position, she was great, no complaints! I do believe Dutton needs to go back to their use to be Customer Servi I sure miss Ed Fowler! Mariah took his position, she was great, no complaints! I do believe Dutton needs to go back to their use to be Customer Service! I live in Rancho, I need someone to come out and pick me up if my SUV needs to stay for an extra day, VERY inconvenient. I will have to consider this if I purchase my next SUV from Dutton. I do hope they reconsider Customer Service. Do not start being like Mark Christopher, 5 miles from my home, that would be very SAD! Madeline More
by So.Cal. Gal
Employees Worked With
Mariah, she was great.
April 18, 2018
Service Department Nightmares From xxxx Let me start off by saying that most dealerships are crooks, and this one is no different. The management team lacks the proper courtesy that is calle Let me start off by saying that most dealerships are crooks, and this one is no different. The management team lacks the proper courtesy that is called for in this line of work, the skill level of their technicians is pathetic and a supremely lame representation of GMC. They do not take any necessary precautions when they are performing services. This place likes to follow the tradition of assuming situations instead of assuring situations. They then like to stick you with a fat bill due to their lack of mechanical skills and abilities. Very horrible experience with these service department and even worse is their entire management team that lacks the respect for customer satisfaction. Good luck trying to resolve your issues with them because, they will never show their face to resolve any issues. My experience was a combination of Freddy Kugger Michael Myers and Jason all mixed into a cocktail and served with no ice and not shaken or stirred. Go else where for proper GMC service. More
by Juan Guzman
Employees Worked With
Steve. Jerry, Don, and everyone they could possibly throw at me
March 12, 2018
Sold car to someone else while trying to purchase My parents came to buy a Cadillac and went to lunch while the salesman worked on numbers. They got a message that the manager Travis sold the car out My parents came to buy a Cadillac and went to lunch while the salesman worked on numbers. They got a message that the manager Travis sold the car out from under him. No call to respect that they were there first and to let them continue the process, no courtesy and blatant disrespect. I gave Travis the chance to make this right, to earn my parents business back and he promised me he would first thing this morning. I explained to him that I would share the honest experience of what they went through as Dutton cares clearly not for all customers equally as the car went to a customer who was doing a lease return. Instead of keeping 2 clients, the lease return and my parents, they only kept 1. They lied to my parents, they lied to me about making it right and truthfully I am glad that they did not because they don't deserve our business in the first place paying half cash for the vehicle. It is wrong, Travis admitted it was wrong but you have done nothing to make it right. More
by jeffatallpreferred
Employees Worked With
Travis and Johnny
January 04, 2018
No loaners for non-warrantee customers I have been taking my 2003 model DenaliXL to Dutton since I bought it in '03. Regular maintenance and general repairs. All work done on my vehicle ha I have been taking my 2003 model DenaliXL to Dutton since I bought it in '03. Regular maintenance and general repairs. All work done on my vehicle has been at Dutton. After spending thousands of dollars over the years at Dutton you would think they would provide a loaner for overnight or longer repairs when my insurance doesn't apply especially when it is for a RETURN service on an expensive repair for something that was fixed and broke again. I asked for a loaner one week in advance and was told that loaners are for warrantee customers! Since when are they more important than regular paying customers? Why should i rent a car because i have to take mine BACK for the same thing? Plus RENT a car to take my student to school and another to work? This isn't the first time I have been inconvenienced but it will be the last. I will get a printout and take my vehicle someplace else after 14 years. My Denali was a top of the line and runs great because we have kept it serviced and repaired. More
by Patricia A Alfaro
Employees Worked With
Mariah, John, others over 14 years
