Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
555 Reviews of Duval Ford - Service Center
Sort by
August 16, 2023
Had a great experience here today. Took my dog along, Sheila McFarland was very kind to him and gave him a treat for being a good boy. Sean Pimental and Alison Bifani took great care o Took my dog along, Sheila McFarland was very kind to him and gave him a treat for being a good boy. Sean Pimental and Alison Bifani took great care of my service needs. When I returned to pick up, Mark Meade assisted me and made sure my vehicle was pulled up and washed for free! Brianna Dube was very helpful as I consulted with her about trading in my vehicle. I will definitely return. Richard Jordan even said hello and made sure I was happy with my visit. Great service at every turn, no wonder they won President's Award! More
by ashleyd
Employees Worked With
Sheila McFarland, Richard Jordan, Sean Pimental, Allison Bifani, Brianna Dube
Helpful August 09, 2023
This is an outstanding dealership. Away from home, my daughter, a student at JU, took her car in with several issues. Mark, the service manager, sprang into action provided her with a Away from home, my daughter, a student at JU, took her car in with several issues. Mark, the service manager, sprang into action provided her with a loaner car and rendered a professional service. Car is fixed and back on the road and we are grateful. More
by gurarie
Employees Worked With
Mark (Service Manager)
July 27, 2023
I received courteous support from all staff that I worked with at Duval ford. They were all friendly. My repairs were done in a very timely manner. with at Duval ford. They were all friendly. My repairs were done in a very timely manner. More
by The Gribbens
Employees Worked With
Mark Meade
July 02, 2023
I was a Saturday morning walk-in and I received fast, friendly, and professional service without incident. Duval Ford service department is on of the best I have experienced especially when it comes to c friendly, and professional service without incident. Duval Ford service department is on of the best I have experienced especially when it comes to consistency in service to this point. More
by ToniaLWilliams22
June 29, 2023
I am very happy with the service I received at Duval Ford, I went in as a result of a screw that had stuck in the side wall of my tire. The service manager (Toelken Andy) told me that he would attempt t Ford, I went in as a result of a screw that had stuck in the side wall of my tire. The service manager (Toelken Andy) told me that he would attempt to get a replacement tire by that afternoon it was about 12:3 0 when I stopped in. He called call me at about 2 pm for me to return to the shop, I missed the call. I just happened to go back in the next morning, my tire was replaced and I was on my way out in about an hour. I really appreciate the call and the speedy service not to mention the courtesy. More
by galnd5
Employees Worked With
Toelken Andy
June 28, 2023
Arlington area take a little extra time to come here instead of COGGIN because they really treat you like a person and I've been to Coggin and unless your there for a oil change your appointment means n instead of COGGIN because they really treat you like a person and I've been to Coggin and unless your there for a oil change your appointment means nothing to them. Even their parts dept staff will shut you down without even looking on the computer to see if your part is available if they think your model is to old. Twice DUVAL has proved to me Coggin is just to big for their britches and and doesnt care for their customers. I want to give a big shout out to Bruce Miller for his professional treatment and willingness to go the extra mile to help me, And a special shout out to the parts department for looking in the computer and seeing that they could get my dimmer switch button when COGGIN would not. More
by mustang2009
