Skagit Subaru - Service Center

They told me it would take an hour to do an oil change, inspection and tire rotation and it was exactly an hour! inspection and tire rotation and it was exactly an hour! More

Since I had my appointment at the dealer this morning I would go through with it and have them do the update, only to arrive and have the Service Rep tell me it will be 2 hours as this is always the case a would go through with it and have them do the update, only to arrive and have the Service Rep tell me it will be 2 hours as this is always the case and no clue there was an update. Same with the Service Manager that was unaware and standard practice is to get the vehicle and have the tech search the history for updates and go from there. Stated there was an update but Manager keep saying there will always be updates and one usually in month so why wanting this one and what are you trying to fix? This is not to Fix Anything you Morons only to Update the system so it run smoother ! Service --- F More

rude, they took advantage of my situation. "Feel the Love"? I had purchased a 2011 Subaru when it was less than a year old, and at that time i was talked into paying an additional $2400 for extended warranty. I I had purchased a 2011 Subaru when it was less than a year old, and at that time i was talked into paying an additional $2400 for extended warranty. I only had the car for months and i noticed that the sun/moon roof would not always open or close as it should. so i took it in to the dealer, and they said it was jamming and that all they needed to do was shim it so it would not catch. (this was not how the situation should have been fixed, it was unprofessional and ultimately did not work! leading to worse problems). since i live in the north west and it rains a lot, I can go all winter with out ever opening it, but when i started to try to use it again that summer, it started sticking again. I called the dealer, ( I did not go right in because I live on a small island many miles and hours away from the nearest dealer), but i did speak to a service person, who said to just bring it in at my convenience (but that they would need to have it 24hrs, so when I was finally able to find the time to drop it off, rent a car, and kill a whole 2 days. when I returned for the car, I was told that they took it apart and found rust and that the insurance did not cover rust! then they wanted to charge me for there time??? and they said it would be $1500 for a new sunroof! I absolutely could not believe it! if there was any rust it was due to their "quick fix with the shims that never really worked". they would not back down from the fact that the insurance only covers mechanical problems, and not rust, but what they would not hear is that if there was never a mechanical problem then there would not be rust! and if they would have taken the time to fix it right the first time, non of this would have happened.when I was trying to enplane this to the head of the service department, he was very rude and short and unwilling to help in any way! even the clerk at the front desk that heard everything, could not believe it! after I was left to pay her for the" Service???", she told me it just was not right, that i should contact the main Subaru dealership of America to file a complaint! I was shaking when i left, I had wasted two days off island a bunch of $ on a rental and a place to stay etc.., I was treated disrespectfully, and when talking with the Subaru dealership of America, they also choose to stand behind there dealer, and say that i had let to much time transpire. I am hard working mom of two, and when i choose to make the huge investment in a practically new Subaru, it was a big decision, but I was told about the reliability and the good service, but now i am stuck with a sun roof that i had to seal shut so it would not leak and rune my whole car. I do not have $1500 to trow in to it and i am completely reluctant to ever set foot in a Subaru Dealership again! I wish i could "feel" the so called love. Summer m Scriver More

received with three scratches through paint after service had mud flaps put on received car back with 3 scratches through paint unacceptable!!!scratches weren't there prior to visit dealership denied doing had mud flaps put on received car back with 3 scratches through paint unacceptable!!!scratches weren't there prior to visit dealership denied doing cannotrecommend More