Dyer Chevrolet

IF I COULD GIVE THEM NO STARS I WOULD! DON'T GIVE THEM YOUR HARD EARNED MONEY! THE MANAGEMENT IS RUDE, AND BELIGERANT! FOR NO REASON AT ALL! THE OWNERS SON JOHN DYER DOESN'T CARE HOW HIS EMPLOYEE TREATS Y YOUR HARD EARNED MONEY! THE MANAGEMENT IS RUDE, AND BELIGERANT! FOR NO REASON AT ALL! THE OWNERS SON JOHN DYER DOESN'T CARE HOW HIS EMPLOYEE TREATS YOU! RUN FOR YOUR LIFE! More

Our family has been working remotely with Dyer on the purchase of a GMC Acadia. We filed out the usual financial application and were preapproved. With that in hand, we confirmed that we were purchasing purchase of a GMC Acadia. We filed out the usual financial application and were preapproved. With that in hand, we confirmed that we were purchasing the vehicle today and began the trip to the dealership, which is an hour away from our home. When we were 3/4 of the way from Dyer we get a call from our salesman Tom to inform us that he had bad news. The car had just been sold. When we asked why they would do that without calling us first, knowing that we were IN ROUTE, he replied, "We can't hold a car without a deposit." And then went on to pitch another vehicle for us to purchase. With as much contact as we had throughout day, a simple courtesy call to us would have made such a difference. But that would require integrity. If this inconsiderate approach is one that Dyer instills in its Sales Team, then the entire organization needs to go back to the basics and reconnect with the foundation of good customer service. We wish you well in 2021. More

I give Dyer Chevrolet One Star just because there is no Middle Finger !!!!!!!! I have purchased many vehicles from this Dealership even before it was Dyer at least 7 from Dyer . I will never buy from this Middle Finger !!!!!!!! I have purchased many vehicles from this Dealership even before it was Dyer at least 7 from Dyer . I will never buy from this dealership and would advise everyone to steer clear of Dyer go anywhere but these crooks! played games . Dyer Chevrolet where you get ripped off lied to screwed over and where service after the sale Sucks .You have cost me more than you know or even Care ! (C)an't (Understand (N)ormal (T)hinking (S)hit heads if you have one star you know where to go CS's ! More

Made an appointment for oil change and tire rotation- arrived 15 minutes early to allow them to record mileage- set us up in ayatwm, etc- the manager I guess came out and gave us a quote of 79.99 which w arrived 15 minutes early to allow them to record mileage- set us up in ayatwm, etc- the manager I guess came out and gave us a quote of 79.99 which was $20 more than quoted on phone then when I told him he said ok!! BEWARE - he then said we had over an hour wait- they should not be making appointments if they are not going to keep them!! I walked out -two strikes against them for trying to charge me more and for the over 1 hour wait WITH AN APPOINTMENT! When I called the operator said tbh had appointments available every half hour from 130-330 so they were still accepting appointments even though they were over an hour behind!! More

The people here are very nice,very respectful. However I have had multiple problems here. It seems this location isn't set up with the tools they need for success. There is also a major communication gap b have had multiple problems here. It seems this location isn't set up with the tools they need for success. There is also a major communication gap between their hub and their sub locations. I actually kind of feel bad for leaving a negative review because you can tell the people want to help.The reality of the situation is 3 out of 4 my experiences here have been negative. After finding a new place of business to handle my vehicle they reached out to me wanting me to come back and handle my recalls and maintenance. I respectfully let them know I was not interested becuase of past problems. The nice lady assured me things have changed and it will be different. I had them set up my rental, my appointment time and verified this vis phone and email. When I arrived nothing was ready, they didnt have a vehicle and had to call a rental service that would have take 30-40 minutes after paper work. Maybe I'm a special case as my time is important. I could tell the manager was irritated while talking with me and trust me inwill never waste his time again. I can not do business here anymore. On a side note i could not comprehend the fact when i dropped my vehicle off for service they had cars/trucks saved for upcoming appointments. My appointment was validated days in advance and thought I would have a vehicle ready like they ensured me they would three times. I had no vehicle to work with, meaning If I was to get a vehicle had to have Hertz pick me up from the dealership, drive me to the local airport, do there paper work and then make it work. More

Excellent Customer Experience I came to the dealership expecting to have to negotiate a trade in for a new Chevy Tahoe. I was extremely and thankful to have had Matt Touhey guide m I came to the dealership expecting to have to negotiate a trade in for a new Chevy Tahoe. I was extremely and thankful to have had Matt Touhey guide me through this car buying process without making me feel like I was wasting his time or mine. I had my family along for the ride and he made it an extraordinary experience. The dealership was having an event at the time unveiling the new Corvette, and with all the preparation going on Matt never made us feel like we were in the way. He was able to clearly explain to us the process of the trade in with clear expectations of what he needed and how much we could expect from it. Going through all the paperwork, Matt was clear with what we were signing and how all the payments were going to play out based on our personal finances. He was great, always making us feel understood and ultimately making us feel like he was helping a friend out rather than another customer on the lot. I would strongly recommend anyone attempting to purchase a new car to go to this dealership and work with Matt Touhey. E.P More

Lousy excuse for a dealership Started off by having my first Tahoe purchase from them a year ago, they wrecked the vehicle when it went in for service and never told me and took it Started off by having my first Tahoe purchase from them a year ago, they wrecked the vehicle when it went in for service and never told me and took it upon theirselves to try to repair it before I know. Got another Tahoe and took it in for an oil change and got it back with no lights working, mind you it’s a 2019 and had no issues prior to coming in, only went there for a simple oil change. And silly me considered buying yet another Tahoe and was told after all the terrible service department experiences I’ve had. I was told now they will not even work up numbers for me on a Tahoe, because they have worked up several deals for a family member who decided not to purchase. So they are there to simply work up numbers and try to make a sale that’s a dealership. Overall terrible place and wouldn’t recommend purchasing or using them for service. More

Dealership wrecked my car while in service and lied I would not recommend this dealership to anyone. I brought my car in for a service they wrecked my vehicle while it was in their possession they tried I would not recommend this dealership to anyone. I brought my car in for a service they wrecked my vehicle while it was in their possession they tried to lie to me and not tell me in my vehicle was ever damaged they took it upon themselves to repair my car in a parking lot using spray paint and parts for my other GM vehicle. They do not wish to make the situation right they only wish to give me a similar vehicle from auction their customer service is terrible and do not believe it when they say they have the best service department because I promise you every time your vehicle goes in it will come out damaged. More

Bad Repairs & excessive time to complete Vehicle brought in for warranty service on repair work that previous repairs that did not work. I have used this dealership to perform gasket & seal r Vehicle brought in for warranty service on repair work that previous repairs that did not work. I have used this dealership to perform gasket & seal replacements that were performed in April of 2018 that needed fixing again in November of 2018. Vehicle dropped off at November 30 for a "so called" one week repair - appointment made 1 week in advance. Vehicle repairs took over 6 weeks to complete. These repairs should not have had to be done a second time and should never have taken 6 weeks to complete Dealerships "excuse was one seal/gasket was not available from zone or GM; that's ridiculous. I have been using this Chevrolet Dealership for over 15 years and never had a "fix" take so long. God they could have rebuilt a whole car in this time!. I used to highly recommend Dyer and prior name of Service Chevrolet. Brandon was always professional - but "someone" should have gotten "Management" involved" Needless I'm really disappointed in Dyer taking so long to repair my vehicle, REALLY Disappointed! More