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Eagle Buick GMC, Inc. - Service Center

Homosassa, FL

4.8
1,552 Reviews
Call Service Center (888) 745-2599

1,552 Reviews of Eagle Buick GMC, Inc. - Service Center

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August 05, 2022

Have had good service experiences at Eagle Buick! Regular auto maintenance has been very good. Had nagging problem that was resolved in 2021. This appointment fell through the “online cracks,” so More

by Rosegolfer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Mendes
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Aug 08, 2022 -

Eagle Buick GMC, Inc. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Eagle Buick-GMC Team

August 04, 2022

Made an appointment but my vehicle was not moved to a bay until 70 minutes later. $125 for a fuel filter? More

by Kmulligan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
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Aug 06, 2022 -

Eagle Buick GMC, Inc. responded

Hello, Thank you for your review. We are sad to hear that your experience was not pleasant one. We have been short on lifts recently and apologize for the wait. We also strive to keep our prices as low as possible for genuine GM parts, multiple price increases in our economy have affected all of us, thank you again for the honest feedback, it will help us improve. Thank you. Neil Hosford Fixed Operations Director Eagle Buick GMC

August 03, 2022

Very pleasant and on scedule service desk very thorough they addressed the issue I had and returned prompt More

by dickt208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Mendes
Report | Print
Aug 05, 2022 -

Eagle Buick GMC, Inc. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Eagle Buick-GMC Team

August 03, 2022

The service writer was very friendly and knowledgeable. The work was done efficiently and quickly. More

by Angela.crabtree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2022 -

Eagle Buick GMC, Inc. responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Eagle Buick-GMC Team

August 03, 2022

I deal with Scott each time I need anything. I never been disappointed with the service and Scott is a pleasure to work with. He does whatever is possible to accommodate my requests for service More

by Dee Atkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Patrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Othouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2022 -

Eagle Buick GMC, Inc. responded

We appreciate your input, Dee. We're glad to hear that you are consistently impressed with the service we offer here at Eagle Buick-GMC Inc. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Eagle Buick-GMC Team

Aug 05, 2022 -

Dee Atkins responded

'I'll be bok'... (as schwarzenegger would say).

July 31, 2022

Excellent service. They make evèy effort to accommodate your schedule and provide transportation home and pickup as needed for your convenience. Highly recommend th More

by Jpbuch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Othouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ernstes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shields Gay, Neil Mendes
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Aug 01, 2022 -

Jpbuch responded

Highly recommended

Aug 03, 2022 -

Eagle Buick GMC, Inc. responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Eagle Buick-GMC Team

July 28, 2022

Got us in on the same day we called and was very courteous with us More

by david.l.huff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neither one
Report | Print
Jul 29, 2022 -

Eagle Buick GMC, Inc. responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Eagle Buick-GMC Team

July 27, 2022

Excellent service! I didn’t have a way to the dealership from Georgia. No problem! They sent a driver to come and personally pick me up and bring me down to Florida to More

by Madison.d.stephen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Ernstes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gordon Rowland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Nicklas👍👍
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Jul 29, 2022 -

Eagle Buick GMC, Inc. responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Eagle Buick-GMC Team

July 27, 2022

I prefer a dealership as you can get to know the service techs and service writer. Prices are about the same but you get Original GM parts at the dealer More

by laustin2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Mendes
Report | Print
Jul 29, 2022 -

Eagle Buick GMC, Inc. responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Eagle Buick-GMC Team

July 27, 2022

Always great and courteous service every time that I use Eagle Buick in Homosassa Florida. More

by toddcorran32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Mendes
Report | Print
Jul 27, 2022 -

Eagle Buick GMC, Inc. responded

Thank you so much for sharing your experience with us! We look forward to seeing you on your next visit!

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