Eagle Kia

Up until today, I have had a great experience with Eagle Kia. Steve S in sales was extraordinary, above and beyond excellent, and I appreciate all of his help, care, and patience. Today, things chan Eagle Kia. Steve S in sales was extraordinary, above and beyond excellent, and I appreciate all of his help, care, and patience. Today, things changed, in regard to their service team. I rarely write reviews, good or bad, but I feel so wronged, that I feel this should be shared to warn others. My new lease (got in January 2023), started to have issues with the engine today, and the engine was shaking tot he point it shook the entire car, and the check engine light came on. I documented this with a photo at 6:39 AM, when I was about to leave for work. It was a cold morning, but I gave the car 20 to warm up, and I reluctantly drove to work. The car was shaking and experiencing low RPM, and was struggling with shaking harder as we went into higher gears (parkway). I got to Kia after calling them, and I went in with the car a short time later. By that time, the temperature outside went up at least 10 degrees, and the car went back to normal (other electrical issues and all). I understand that cold affects cars, but this is a new vehicle. While I was there, I figured I could use my second free oil change, as I was due. Well, come to be told that the computer (which records all recent check engine lights and it had only been 2 hours between the issue and bringing to dealership), did NOT pick up the check engine light. I told them that this is definitive proof that something is wrong with the car's computer, because in my hand, I showed them a picture of the check engine light on from this morning (pointing out today's date time), and they just kept shutting me down with the phrase "The car is running fine with no issues" over and over and OVER again at my fact, when I had clear proof in my hand of an issue, now two, since the computer failed to catch it. They denied my evidence… I attached it to my Google review, for your viewing pleasure. Then they come to tell me that the second oil change - surprise! - was not covered, and charged me $108 for what I can only assume was liquid gold, and no one even asked me what type of oil I wanted, to boot. It's pretty standard fare to get 2 free oil changes with a new vehicle, so if nothing else, they should be embarrassed that they ae not even operating up to local standards, while lying to my face. My husband was with me and remembered quite well, not that they cared at all. They went off about how it's all in the computer (or not, as things magically never are in dealership services, it seems), and I was not believed about ANY of this. Literally, even with a photo of the issue in my literal hand, shown to the man in charge of service. I hate to wonder if I am not being believed again, because I am a woman in the service part of a dealership, and women are statistically not believed by doctors or other professionals. Go ahead folks, look that one up. I am beyond livid and will never buy from Kia again, will never refer to anyone again, and I hope to trade in this car before it explodes, which I'm sure will happen somehow not under the warranty. This is substandard service, especially for someone who is providing you with proof of the issue. Literally disgusted, and I go to bed at night thanking God I am not these people. More

Everybody was absolutely amazing at Eagle Kia of Riverhead. Cordial and friendly. Thanks to the whole team (Cherise, Afz, Kirbhy and Joe) Riverhead. Cordial and friendly. Thanks to the whole team (Cherise, Afz, Kirbhy and Joe) More

Great service. They were very accommodating and cordial. Very prompt service and car was returned washed. They were very accommodating and cordial. Very prompt service and car was returned washed. More

The sales man Steven was great very good at what he does! ! The finance guy Joe again very good at his job and easy to deal with!!! The sales manager Ben has no customer service skills is down right rude nee ! The finance guy Joe again very good at his job and easy to deal with!!! The sales manager Ben has no customer service skills is down right rude needs to take a course on dealing with the public!!!!! It’s a shame that he is the representative of this business and why I could NEVER recommend this dealership!!!!!!!!!! More

Friendly,efficient and expeditious. Great service. This was my first time at the dealership and I felt I was taken care of. Great service. This was my first time at the dealership and I felt I was taken care of. More

Beautiful Facility Marvelous People Nice, Friendly Atmosphere No Pressure Whatsoever Jhoan Was Absolutely Amazing Smooth Transaction Atmosphere No Pressure Whatsoever Jhoan Was Absolutely Amazing Smooth Transaction More

Very helpful from first contact for appt and good follow thru for estimating time for completion. thru for estimating time for completion. More

Excellent service. You guys have my business from now on to buy a new car. Also brought my kia sportage in for recalls took me right in and drove me home and picked me You guys have my business from now on to buy a new car. Also brought my kia sportage in for recalls took me right in and drove me home and picked me up when Services were done. 5 🌟 for me Thanks Guy's More

friendly, willing to work with me. knowledgable. Answered my questions politely and any concerns that I had knowledgable. Answered my questions politely and any concerns that I had More

It was the best experience I’ve had please sing in auto. My sales person Dan what is friendly and professional and knowledgeable. I asked so many questions and we went over the numbers thoroughly. I totally My sales person Dan what is friendly and professional and knowledgeable. I asked so many questions and we went over the numbers thoroughly. I totally recommend him he was great. More