
Earl Stewart Toyota
Lake Park, FL
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I was very satisfied with my experience at this dealership. Franco, the finance manager, and Ian, the sales rep, were very helpfully the whole time and I appreciated that they were very upfront wit dealership. Franco, the finance manager, and Ian, the sales rep, were very helpfully the whole time and I appreciated that they were very upfront with the whole experience. There were no hidden fees like all the other Toyota dealerships I have been to. I highly recommend this dealer to anyone who is looking to purchase a vehicle. More
Don't do service there! !! Be aware!!!! They change original parts to something else. After I got my routine service there, I found out that they changed my original metalli !! Be aware!!!! They change original parts to something else. After I got my routine service there, I found out that they changed my original metallic Toyota valve cap wheels to some fake plastic ones. I went to talk to Service advisor Randy Deppen who did maintenance for my car and of course he refused it that they changed it and said it's not a big deal. Well IT IS a big deal!!!! If they changed small thing that I could easily see than which original parts did you change that I can't see???? I went to talk to Service manager Mark Feltman he start saying that it wasn't them of course. I said than look at your cameras and check if your mechanic did it or not. He refused it by saying to me "Don't tell me what to do". Excuse me??? It's YOUR job to check if everything goes smoothly at your department and that your clients are happy!!! Manager Mark Feltman doesn't care about his clients at all and doesn't know how to talk to them to make them less worry about the incident. He just opened door for me and said "Bye". Is that how manager supposed to deal with his clients issues??? He was sure that they didn't do that, than if you SO sure mr.Feltman than prove me I'm wrong with videos that you didn't do that!!!! It's that simple!!!! But no, you just don't care what's going on in your department. Also Randy Deppen tried to sell me services that I supposed to get for free. He knew I had Platinum Guard Cover but still tried to sell oil and rotation to me. When I said I have Platinum. He said "oh right I saw it". If you saw it why you selling me those services???? More
Erick Celestin was a great sales rep! Honestly, I will start recommending everyone to the Earl Stewart Toyota. They aren't rip offs like other locations and everything just flowed. Honestly, I will start recommending everyone to the Earl Stewart Toyota. They aren't rip offs like other locations and everything just flowed. More
Worst service experience ever…. Cancelled or errant appointments, extra costs added, ordered tires a month ahead and on appt day they weren’t there! Had to come back another day an Cancelled or errant appointments, extra costs added, ordered tires a month ahead and on appt day they weren’t there! Had to come back another day and mounting four tires took almost FOUR hours! Insanity…. And my service advisor disappeared…. More
The process was super easy, no playing with the price, no dealer fees or extra hidden fees. This is my 2nd purchase at Earl Stewart. We ordered a Tundra. Steven was excellent!!! We shopped other dealers be c dealer fees or extra hidden fees. This is my 2nd purchase at Earl Stewart. We ordered a Tundra. Steven was excellent!!! We shopped other dealers be careful with all the creative fees they add to the bottom line. More