Earl Stewart Toyota

I purchased my 2018 camry from here 3 years ago the deal was great always take my car for service every time it is due michael success is one of the best. Service advisors A few weeks ago my check engine li was great always take my car for service every time it is due michael success is one of the best. Service advisors A few weeks ago my check engine light comes on I head straight to the dealer pay for a diagnosis and was informed I had to leave my vehicle till the next day due to the tech was not able to figure out the diagnosis problem when I returned the next day I was informed that the ECM/PCM was bad for the tech to figure this out he had to contact toyota head quarters to get assistance with the issue. I was given a quote to repair the vehicle of almost $1800 I was very upset due to my vehicle bring a 2018 has on 68000 miles. I then took it upon my self and contacted toyota head quarters to see if I could get some kind of help to repair my vehicle due to me being a single mother once I contacted toyota a case was initiated and was supposed tescalated immediately I was informed that i would be contacted back within 48 hrs (Mya) was so helpful. 48 hours go by i did not receive any contact from head quarters the following day I called them back and was informed by the agent that the ECM/PCM was under warranty until 80,000 miles but I should still receive a call back from someone in the resolutions department the following day i received a call back and was informed that the agent that gave me the information about the warranty was incorrect those parts are not covered she informed me that they could only discount the repair by $750. I explained to the agent that I would still be responsible for over $1000 and at this time I do not have that kind of money she stated to me that's all they can do to assist me and she would send the information over to Earl Stewart. I remembered that Mr Stewart advertises if you call I would be available to speak with him directly I then called the dealership and the call was transfered to him he did not answer but he sent me a text stating he was in a meeting immediately respond and requested that he contact me back about my vehicle this was on 7/2/24 today is 7/6/24 and I still have not received neither a text or call back (bad business). On 7/3/24 I received a call from Michael and he informed me that the part was finally in stock and I should bring my vehicle in to have it repaired and I would be charged under $300 I'm not sure if head quarters ended up covering the cost of the part but whomever did my kids and my self are greatly appreciated but there should be no way I should even come out of pocket for anything due to my cars has very low mileage and only 6 yrs old I have owned toyotas all my life and they have run over 200000 miles and never had an issue like this . Earl Stewart toyota is one of the best dealerships around but this issue here makes me have second thoughts. More

Easy, no pressure, straightforward pricing. Our sales agent Steve is very friendly, accommodating. will definitely recommends this dealership for your car. Our sales agent Steve is very friendly, accommodating. will definitely recommends this dealership for your car. More

Excellent and knowledgeable staffs. Quality of service they provide is of 1st class, and customer satisfaction is the key. Thank you Quality of service they provide is of 1st class, and customer satisfaction is the key. Thank you More

Honest dealership with excellent sales and services representatives. I have dealt with many Toyota dealerships in the past 25 years and this one is tops representatives. I have dealt with many Toyota dealerships in the past 25 years and this one is tops More

From the moment I spoke to Ralph, my salesman, I knew that I was buying the GR 86. He was and remains to be extremely helpful, kind and is always there for me with any questions. The Dealership is immacu that I was buying the GR 86. He was and remains to be extremely helpful, kind and is always there for me with any questions. The Dealership is immaculate; has Wi-Fi, charging stations, coffee, bagels and comfy seating while you wait. Everyone I spoke with was pleasant and friendly. The Service Dept. is equally a pleasure to do business with. Nice guys who explain everything with patience. I had all my windows tinted today. My appointment was at 10:00 am; they took my car immediately and I was out the door by 11:30am. I highly recommend Earl Stewart Toyota…there are some really nice people working there. I love my new GR 86! 5***** for the car, Ralph and the Dealership! More

Great customer service and fair prices at Earl Stewart compared to other dealerships I was shopping. Erick Celestin helped me very much throughout my entire car search and purchase. I had a specific color compared to other dealerships I was shopping. Erick Celestin helped me very much throughout my entire car search and purchase. I had a specific color that I was looking for, and he made sure to track it down and follow up with me in a couple of days. Erick was extremely helpful and courteous throughout the entire experience. Highly recommend Earl Stewart, and Erick Celestin for any car searches. More

I had to use the Body Shop after an accident that did not go through an insurance company. From the first day I went to them for an estimate to today when they brought me my car, it was the best and most pr go through an insurance company. From the first day I went to them for an estimate to today when they brought me my car, it was the best and most professional experience I have ever had with any car dealership! Bravo and thank you to Christina in their Body Shop! More

Scheduled a 1pm oil change. At 2:30 pm when I told them I had to go back to work I was told they can not work on my truck? They returned truck with hood open and greasy hand pri At 2:30 pm when I told them I had to go back to work I was told they can not work on my truck? They returned truck with hood open and greasy hand prints all over door. More

The Earl Stewart dealership seems to try to be fair and honest with it customers. The Service Department has an efficient operation that gets you in and out in a timely fashion. honest with it customers. The Service Department has an efficient operation that gets you in and out in a timely fashion. More

We have been loyal Earl Stuart Toyota buyers-fair deals and honest and knowledgeable salespeople. and honest and knowledgeable salespeople. More