Earl Stewart Toyota - Service Center

I live up north and come to FL Jan-Mar. I brought my car here for the last 2 years for service and I am in awe at the organization you have in place. Everything is thought through and extremely organized, here for the last 2 years for service and I am in awe at the organization you have in place. Everything is thought through and extremely organized, there is no wasted movements. I must say, Earl Sterart must treat his employees very well because everyone is friendly, curtious and helpful. And I can't say this about any other dealership that I have brought my vehicle for service, I ENJOY your lounge area, you really go above and beyond to treat your customers well. I just said to my husband that when we need to get another car, I plan on buying it from Earl Stewart, even though I live 1500 miles away! I guess that tells you how much I think of your dealership. Kudos, you should teach the rest of the industry how to run a business. More

I had a simple recall for my Prius which was done faster than I anticipated. Your staff treated me with respect and cordiality as if I were buying a new car. I also purchased a GPS upgrade cd from the acc than I anticipated. Your staff treated me with respect and cordiality as if I were buying a new car. I also purchased a GPS upgrade cd from the accessories department where they went out of their way to assist me. I had to call back for assistance with the installation and a service manager helped me and resolved my problem. More

For many years since buying my Prius from you, I have returned there for regular service. Never any real trouble, just scheduled maintenance. ALWAYS pleasant , prompt and friendly service. You' returned there for regular service. Never any real trouble, just scheduled maintenance. ALWAYS pleasant , prompt and friendly service. You're the best ! Earl Cook More

Always a pleasure to work with Earl Stewart. I would think demanding that you select an employee when there was no one specifically (or can't remember as an option) and perhaps you have no more to say t think demanding that you select an employee when there was no one specifically (or can't remember as an option) and perhaps you have no more to say that you have already noted in the survey. Demanding these results form a survey is very limiting. I was going to abandon the survey all together but thought I should tell you why. The service was great and I will always return to Earl Stewart More

From the time I make an appointment with Josh Scott for my Prius to the time I pick it up, everyone is courteous and prompt. my Prius to the time I pick it up, everyone is courteous and prompt. More

You have a wonderful staff at Earl Stewart. Alison took care of us quickly and the service was completed quickly as well. She was efficient and friendly and was a great service advisor. But, the best par care of us quickly and the service was completed quickly as well. She was efficient and friendly and was a great service advisor. But, the best part of Earl Stewart is Kevin. He works in the Service Department and he is the wonderful man that makes sure that your car is pulled up and opens your door and send you on your way. He is truly an Earl Stewart Ambassador! I have brought two cars for three separate visits (all service) in the past month and Kevin always makes sure to say hello. He remembers everyone and is just such a friendly guy. Unfortunately I do not know his last name but he works in service and as I said, he's the guy you hand your paperwork to and he makes sure your car is on its way out. No matter what has happened in my day or in my visit at Earl Stewart, he makes me smile. There are many wonderful people at the dealership but I really wanted to mention Kevin as an unsung hero. His disposition, demeanor and friendly spirit deserves recognition as I think he may be your best customer service representative!!! Thank you Kevin for making my visits to Earl Stewart fun....yes fun!!! More

From day 1 fell and hurt myself on an unidentified From day 1 fell and hurt myself on an unidentified slippery area. Stewarts son had no report form and had to get Lake Park code to force repair refu From day 1 fell and hurt myself on an unidentified slippery area. Stewarts son had no report form and had to get Lake Park code to force repair refusal to put in break pads pd by Liberty Protectionmaintence Wrong tire pressure. Hassle to get tire replacement- had to go to other dealers for confirmation. Wendy Smith continually was the Know it all" and always was a Challenge. Employee constant badgeringvia phone and mail to repurchase. Finally told Josh Stewart and he said FU Called ES and he said "guess you need to go elsewhere' all you have to do is stand and wait for your car. Missing oil plug, wrong tire pressure, Dirty car return The industry knows ES is the KING of exporting. He comes across shauve and customer intcive but you would think his heart problem would have give him a walk up call. His staff seems to be hired through personality traits similar to himself and his two sons The topper was being sucked in to pursue with Jeff Doss replacing their vending machines. After months of taking me down the ES road, he then used my vending proposal to maintain their current vendor Professional Vending whose OP is similar to ES ********Thanks to our new relationship with the Ed morse Group- Ladies and Gentlemen ES at delivery overlooked the cracked fiber Board covering the spare tire. I have the checked list which they tucked in my Manuel i did not see until i turned the car in More

I had been a loyal customer of Earl Stewart Toyota for 20 years, recommended the dealership to everyone, friends, family co-workers, bought my wife and four children each a Toyota we had 6 in the driveway. M years, recommended the dealership to everyone, friends, family co-workers, bought my wife and four children each a Toyota we had 6 in the driveway. My salesman was great, and in all those years I never had met Earl Stewart himself, never had a problem. However from all the advertising he does promoting himself as a "customer service guru" with a red phone directly to his cell I felt confident that the Earl would quickly resolve any possible problem in my favor. I was enrolled in his "tires for life" program requiring all vehicle service be performed at the dealer. After 42,000 miles I needed one tire replaced during a routine service and I was informed that because I had an oil change at a 5000 mile interval rather than Earl's 3000 I was out of the program, but I could be reinstated for a $75 fee. It didn't make sense, I entered the showroom found Earl and pleaded my case, surly a loyal 20 year customer shouldn't be treated like this, after all it was only 1 tire that I needed. To my shock Earl shut me down with the excuse "if I do it for you I'll have to do it for everyone else"... I threatened to never do business with him again, Earl's reply "That's fine but I hope you'll continue to buy a Toyota" he handed me his business card, turned and walked away... I went back to my office in disbelief that I had just been blown away by "Mr. Customer Service" over a tire that may have cost him $50. I the wrote him an email expressing my disappointment... I have never received a reply or phone call. I realized he's just a typical used car salesman, he's no different than anyone else. I'm now driving a Nissan Maxima. More

I have owned many vehicles and visited many Dealerships. This is by far the most customer service friendly Dealership I have come across. I also like the fact that Mr. Stewart makes himself available to ev This is by far the most customer service friendly Dealership I have come across. I also like the fact that Mr. Stewart makes himself available to everyone. I have owned GM vehicles all my live but since I have purchased my Camry, I am totally sold on Toyota. Thank you Earl Stewart for making my Service visits something to look forward to. Marge Dulin More

Price structure (cost for simple replacement of Prius access remote) is over the top and extravagant. Company fails to realize that they are not dealing with Rolls Royces, Bentleys,or Ferraris but only T access remote) is over the top and extravagant. Company fails to realize that they are not dealing with Rolls Royces, Bentleys,or Ferraris but only Toyotas. $400.00 for a remote is a bit much! More