Earnhardt Ford

5 "'COMPLIMENTARY' OIL-CHANGES" WERE DISHONORED!!! On March 9, 2017, Earnhardt Ford responded to our review, "In this particular situation, however, we believe we have gone above and beyond to please t On March 9, 2017, Earnhardt Ford responded to our review, "In this particular situation, however, we believe we have gone above and beyond to please this customer to the extent that we furnished them with a 50"HDTV, as well as five complimentary oil changes. The customer, in turn, signed a statement confirming that they were completely satisfied with this resolution. Nevertheless, when the customer returned to the dealership demanding free floor mats for their vehicle (which did not come with it, nor does the factory make them for this particular model), we were able to find a set of floor mats from a different model that happen to fit quite nicely." I, recently, had an oil-change through the purchased maintenance-plan. Considering that it was mentioned on the dealership's response, I showed the signed-paper, and I asked whether the 5 complimentary oil-changes could be added to the purchased maintenance-plan. So, the service staff contacted one of the signatories, Joe. Then, somebody came to the Service Dept., and he talked to the staff. The staff told me that the sales-supervisor couldn't honor the 5 complimentary oil-changes (due to the "'BAD' REVIEW" (that was posted on this website). During the purchase, I was being told that there was a 30-day warranty (to return the vehicle if "no 'satisfaction'" was guaranteed). At the time, I got the vehicle, and, when I was driving home, there were certain things that prompted me to decide to return the vehicle. Within the seven-day period, from the purchase, I had a meeting with Joe; the floor-mats/other issues were mentioned. Then, Joe offered to find 2 floor-mats. After this, I asked for the offered 2 floor-mats. The transaction happened in January, and we received the 2 floor-mats in March, after numerous follow-ups. They let my husband sign a statement, confirming that the customer was "completely 'satisfied'", without providing the 2 offered floor-mats. Upon receiving the two floor-mats (in March), Marcelo said something to me (it was discussed in the previous review). In the beginning, I did not plan to write a review, but, upon receiving the 2 floor-mats, I decided to write a review, due to an UNBEARABLY-BAD EXPERIENCE. TO "SET THE RECORD 'STRAIGHT'", I DID NOT RECEIVE 5 COMPLIMENTARY OIL- CHANGES, BUT, INSTEAD, PURCHASED A MAINTENANCE PLAN. More

SO MUCH BULL! Walk/Run Away from Earnhardt Ford! SO MUCH BULL! WALK OR RUN AWAY FROM EARNHARDT FORD! I went to the service department with a concern about a warning that was showing up in my Escape SO MUCH BULL! WALK OR RUN AWAY FROM EARNHARDT FORD! I went to the service department with a concern about a warning that was showing up in my Escape and an issue with starting the car. I had brought the car in two weeks ago and Mel had helped me with a recall and a broken door latch situation. He also saw a crack in my window and suggested working with my insurance to replace my windshield, which we did. I was hopeful to get the same kind of service from Earnhardt Ford - the "No Bull Since 1951" place - and Mel with my current problem. NOPE! DIDN'T HAPPEN. I pulled into the service area and a nice woman approached me and I told her that I would like to speak with Mel. I briefly and a bit briskly told her my problem with the car and that I came in person to speak with someone and couldn't leave the car today. She went and tried to get Mel, but he wasn't immediately available. She came back and told me and tried her best to pass time until Mel appeared. I told Mel the issue and he suggested that we test the battery and so the nice woman did that and then printed out this slip that said that the battery needed to be replaced. I looked at Mel and said "I am aware that my warranty expired." and he interjected "Yes, 11 days ago.", but I looked at him and said "Can you help me out here?" He said "No." Ok, some of you will say...well, if your warranty was expired - he doesn't have to help you. But come on - I had just had it there. I asked him if they checked the battery when I had been there 2 weeks ago. He said yes and I asked if they had the slip saying it passed. He said "No, they only print them out if it needs to be replaced." He walked away and I stood stunned for a minute and then realized - He's really not going to help me. He really isn't going to take care in trying to keep a customer. He really didn't even offer to help me replace my battery or do any diagnostic tests and have me pay for it. He is really just walking away. So now I am encouraging you to do what Mel did - WALK AWAY FROM EARNHARDT FORD! DO NOT BUY CARS THERE! - Maybe check out the Toyota dealership down the road or drive a little further to Berge Ford or Chapman Ford or San Tan Ford. DO NOT HAVE YOUR CARS SERVICED THERE! - Go to Ron's Service and Tire Center in Tempe, AZ. Tom and his team will take care of you. They are GREAT! Or if you need to use a dealership try Berge, Chapman, or San Tan and don't even consider Earnhardt. Earnhardt, the price of a battery and the labor to replace it would have cost you so little - was it worth losing a customer over? You could have even tried to work with me to buy an extended warranty, but you didn't. Mel, you failed. More

Top-Notch People Everyone knows people come first. Customers, yes, but at Earnhardt Ford it's easy to tell the salespeople are valued by management. Never have I had a Everyone knows people come first. Customers, yes, but at Earnhardt Ford it's easy to tell the salespeople are valued by management. Never have I had a buying experience like this! Courteous, warm, friendly, amazing. I was reluctant to shop here because it's a large dealership (Costco's buyer's program sent me here.) and I wanted a warm, cozy experience. Well, I got it in spades! Tex Earnhardt even let me take a picture with him! When my new car was ready they didn't just hand me the key. A man named Max actually sat in the car with me and went over all the bells and whistles. I was told to come back any time and they would answer my questions. Amazing service! I can definitely say, "Shop Earnhardt! You'll be glad you did." More

BrEAk Job (misspelling intended) I took my truck in for service, and it was strange--we live in Washington now, but I am born and raised in the valley. I walked around the lot waitin I took my truck in for service, and it was strange--we live in Washington now, but I am born and raised in the valley. I walked around the lot waiting for my truck, and Tex himself even came out and chatted with me, and I was pleased to meet him--had watched him on tv my whole life, and I told him so. How I would love to give a good review. My desire was to have basic brake pads replaced, and the job turned into a seized caliper replacement, and lots of other costs. I wouldn't mind that, especially, GRRRR, except that each time I entered the cramped overheated waiting room I had to ask for information, and always it was difficult to get an answer. Eventually we had to leave the truck overnight, and they didn't offer to drive me home, which is typical in these cases (in the rest of the developed world.) They bumbled around, realizing I had no way to get to where I was staying, and half an hour later found a van to drive me home. I appreciate that. The woman who drove us was very nice. When I returned the next day, they had worked up a list of items they suggested I do to the truck, and at least half of the items were already done recently--by a ford dealer in Bellingham Washington! You would think they could see on the database that this truck doesn't need a 787 dollar spark plug replacement, (500 dollars in Bellingham), because IT WAS JUST DONE A MONTH AGO. Today, I just got under the truck after returning from Phoenix, and the brake lines were not even run properly, and this is a 4x4 that could have scraped the lines right off. I would avoid this place like the plague. I am so sorry, Tex, you are a decent guy but these kids running the show are fools. More

Best car buying experience I've ever had! The absolute best car buying experience I've ever had. I walked onto the lot, totally cold - Roger Cary came up to me and listened to my needs, I was The absolute best car buying experience I've ever had. I walked onto the lot, totally cold - Roger Cary came up to me and listened to my needs, I was about to leave and buy a used car at a competing dealership and they worked out a deal with me to get a Brand New 2017 Mustang GT for the same price as used. Circle back around for a bit, 2 days later before the sale had totally finalized, I realized I wanted the Performance Package - the sales team with Joe and Michael worked it out to where they brought in the exact same car with the performance pack from another dealer for me and got me exactly what I wanted! They didn't have to let me do that, but it happened, and I couldn't be happier! They all went above and beyond and I'm so grateful to the Earnhardt brand and family and will tell everyone to buy from Earnhardt before anyone else! Thanks Roger, Joe, Michael, Ryan and the whole team at Earnhardt Ford! (Oh yeah and they didnt give me anything to say this, I just really want to make sure people know how amazing these guys are). More

Had great sales and service experience Eric in service was v Was very pleased with the sales and service at Earnhardt Ford. Eric in service was particularly helpful and went out of his way to make sure that I re Was very pleased with the sales and service at Earnhardt Ford. Eric in service was particularly helpful and went out of his way to make sure that I received the warranty on the tires that was due. Everything else was done with professional service. Thank you tex. More

Unauthorised account withdrawal amounts cost $1450 n.s.f. I had recently purchased a used vehicle from them. Was pre approved before I even took the drive, was ready to take delivery. After I explained to sal I had recently purchased a used vehicle from them. Was pre approved before I even took the drive, was ready to take delivery. After I explained to sales /loan officer down pmnt is not avail for 1/2. Weeks, no problem we can do promise art note for it. So that's when I drove down only to be told wen u being pmnt down ,we will roll you in your new vehicle. Sales informed me they can't do promise to pay , and original person I spoke with via phone was magical off that day, and couldn't be reached. 3hr I was there, only having make a 2nd and 3rd trip. Down . At the end when I waited on finance to sign , the salesman asked for down pmnt again, this time yelling at me how I wasted his time, .. excuse me.. I said, I told him 3 times I'll have it on Monday. We will do promise note . And gave copy of debit card info, .. it's been a non stop hassle , due to Earnhardt's continuously running my card for pmnt , Inc other amounts I didn't authorise for. I called asking not to run card ,BC I just pulled cash from account since I'll be there on Sunday to pick up wife's car that was left there and I'm bringing cash. No sooner did I hang up the phone I get a text from my bank informing me that a withdrawal transaction buy Earnhardt was authorized for the amount of the down payment and I just have gotten off the phone with Earnhardt asking them not to because I'm bringing cash they ignored it. Since then for the past three weeks they've been running my card racking up multiple overdraft charges every time they do an authorization any given amount through my credit union I am charged $35 each time 16 charges now they're threatening me with messed up voicemail stadium that the lender wants to truck back and I need to comply or turning report the car still I called the finance company inform them of the situation they said my loan is funded Earnhardt has nothing to do with the loan anymore and it's now become harassment every week every day since January 20th 2017 still to this day I'm getting calls they got their money now they're harassing buyer beware do not buy from Earnhardt far as I'm concerned they owe me all my overdraft fees before I retain my attorney on Monday comma very unprofessional I was treated like a piece of dirt and issues with the front end of the truck we're never fixed nor will I be by then it came out of my pocket to fix them. My advice run from Earnhardt's ,do not buy. They're dishonest unprofessional Liars and con artists I would never treat my customers this way and that's why my business has 5 out of 5 Stars 4 reviews... Buyer beware. (Mike B) More

deceptive practice This is a bad place to buy a vehicle. The vehicle I sat in and went over on the patio is not the same that I received. Upon trying to resolve this iss This is a bad place to buy a vehicle. The vehicle I sat in and went over on the patio is not the same that I received. Upon trying to resolve this issue I was called crazy, not right, did I need help, and much worse. The GM John was less than help full and wouldn't give me the time of day. He quickly passed me off to service. they did absolutely nothing for me. I proceeded with a complaint with Ford Motor Co.. I am waiting to hear back from them. STEER CLEAR FROM EARNHARDT FORD. They have a 86% dissatisfaction rate with the BBB. I wish I had looked that up first. They need to make it right with me More