Earnhardt Ford

Worst experience with a dealership If I could have given zero stars I would have. Contacted Earnheart Ford about a truck. Paid a deposit to have the truck held for 5 days until I could If I could have given zero stars I would have. Contacted Earnheart Ford about a truck. Paid a deposit to have the truck held for 5 days until I could make the SEVEN hour drive. Drove from out of state for this truck. Get to the dealership and find that the truck had been sold. Eaenheart Ford knew for three days that the truck had been sold and NEVER let me know that the truck had been sold. Even checked in the day before I drove out, and was told that everything was a go. They let me make the SEVEN hour drive to find it out in person. Then they had no other comparable trucks to offer except for a used one. The used one was way more expensive. They said they would work with us, but then still wanted us to pay a ton more money for the only truck they had that would haul our fifth wheel. Caution to anyone who thinks they might want to consider buying any vechile from Earnheart Ford Mazda in Chandler AZ. Everyone’s attitude was sorry it happens. I will buy a truck from my local Ford dealer, as this was a terrible experience with a dealership where I was promised a good deal on a truck. Wasted time, money, and left with nothing but frustration. More

The Works. Great! They couldn’t fix the warning that comes on constantly because I had a lift put on the back of my car. I have to live with this problem. Great! They couldn’t fix the warning that comes on constantly because I had a lift put on the back of my car. I have to live with this problem. More

SERVICE DEPT Gena Lee always takes good care of my service needs! I have been using Earnhardt Ford service for years and wouldn't go anywhere else. Gena Lee always takes good care of my service needs! I have been using Earnhardt Ford service for years and wouldn't go anywhere else. More

Excellent Service at Earnhardt Ford I have used Earnhardt Ford for service fro my Lincoln Towncar since Tempe Lincoln closed. I have always been happy with the work they have done and in I have used Earnhardt Ford for service fro my Lincoln Towncar since Tempe Lincoln closed. I have always been happy with the work they have done and in many cases have gone out of their way to make sure the car has always been ready for long trips and for local use. They have taken an interest in keeping the car in like new condition just as I always have. More

Stinking CS and Threatening Staff Ford's Earnhardt CS absolutely stinks. i bought Ford Focus on 12/07/2018 and then suddenly i got a phone call from a gentleman named Andre Dudley (cal Ford's Earnhardt CS absolutely stinks. i bought Ford Focus on 12/07/2018 and then suddenly i got a phone call from a gentleman named Andre Dudley (called himself Finance Director) and he does not know how to talk customer and immediately start threating me to seize my vehicle if i dont pay him 250 and claim i have paid 250 less an account and reception has made a mistake. I am surprised who gave him job when ledger he emailed me show 0 balance and nothing due. He should be sacked for his stinky CS and threatening attitude to customer. More

Worst customer service The service department busted my husbands tire and 26 inch rim they "repaired" as they would like to state but it doesn't hold air I called to speak t The service department busted my husbands tire and 26 inch rim they "repaired" as they would like to state but it doesn't hold air I called to speak to the general manager multiple times to never have a call returned to speak with a man bye the name of Frank who state they "repaired" out of good faith but how does there service department have our vehicle for 5 days and all of a sudden on the 5th day or tire is split and our rim cracked? Now we have a cracked him and a tire that won't hold air! More

Best Experience Earnhardt has always treated me like family in service and throughout the buying experience. I come back for years on end. about 10 new cars worth. Th Earnhardt has always treated me like family in service and throughout the buying experience. I come back for years on end. about 10 new cars worth. The best in the west. More

Great Car Buying Experience Christopher Westermann helped make this an easy experience. He showed me some different used vehicles, and once I decided on the one for me, he helpe Christopher Westermann helped make this an easy experience. He showed me some different used vehicles, and once I decided on the one for me, he helped make easy what could have been stressful. Thank you. More

Very friendly atmosphere My salesman Jay Scott was very friendly ,professional, and welcoming. I initially spoke with him on the phone, and told him my credit score just to se My salesman Jay Scott was very friendly ,professional, and welcoming. I initially spoke with him on the phone, and told him my credit score just to see what I might qualify for. The payment quote that was given to me over the phone was just about the same that I got when I came in to sign for my vehicle. I definitely come back to see Jay, and or refer business to him More