Earnhardt Ford

Excellent Service Erick in quicklane and Suzie in service tag teamed my Fusion to get it through several maintenance requests in record time. It was all done with a he Erick in quicklane and Suzie in service tag teamed my Fusion to get it through several maintenance requests in record time. It was all done with a helpful attitude and welcoming smiles. This was a huge improvement from prior Service experience. More

Quick service My car was in for a recall notice. Eric did a great job getting my car done quickly and setup so I could come back in and pick it up during a break I My car was in for a recall notice. Eric did a great job getting my car done quickly and setup so I could come back in and pick it up during a break I had at work. More

Thank you Earnhardt Ford Bryan Blanchard was super nice he was not pushing in to make a deal he was really respectful and try really hard to get us into the car we wanted he p Bryan Blanchard was super nice he was not pushing in to make a deal he was really respectful and try really hard to get us into the car we wanted he put us and the car that we like and took his time to make sure we were happy if you are looking into getting a car ask for him he will take care of you thank you Bryan and thank you Earnhardt ford More

Outstanding Love the service department and great people to deal with. This is my go to place hands down. The whole team with Gary and Frank definitely make it a Love the service department and great people to deal with. This is my go to place hands down. The whole team with Gary and Frank definitely make it a pleasure! More

And, the madness continues . This AM, I received a voicemail from Frank Nicolosi, General Sales Manager, Earnhardt Ford, Chandler, AZ, asking if I "would be so kind as to return . This AM, I received a voicemail from Frank Nicolosi, General Sales Manager, Earnhardt Ford, Chandler, AZ, asking if I "would be so kind as to return his call". Much to my chagrin, I did. The 1st words out of his mouth were, "Let me be clear, we will NOT be selling the 2015 Yukon Denali to YOU". What? He called to abuse me further? In addition, he continued to barrage me with how I arrived at my figures. So, to be clear, their current advertised price for this vehicle is $47,995. The deal their salesman and his manager made with me, and, I guess, upper management, it would be, renigged on, was $46,970. So, if you are interested in this tainted vehicle and shoddy dealership, that might be a good place "to start". Unless you want an "education" in how car dealerships are like real estate agents, where upper management is "the seller" and can and WILL decline what their agent (salesman) has presented to you, the buyer, my advice is, just steer clear. It is exhausting. I have never felt so violated as I have in this undertaking with Earnhardt Ford. All I wanted to do was buy a vehicle. More

Worst dealership I've ever dealt with I went in to look at a 2013 F150 this past week for my mom. After I test drove the vehicle they(Ron Q, and Max Wilson) immediately started badgering m I went in to look at a 2013 F150 this past week for my mom. After I test drove the vehicle they(Ron Q, and Max Wilson) immediately started badgering me to buy the truck, even offering to pay my deposit just to get me to sign papers that day. I can't count how many times I told them that the truck was for my mom and she had to approve of it before I purchased, yet that didn't stop them from practically begging me to buy right then and there. I decided to leave and think about the deal which led to Ron calling me over 10 times and texting me 5 times over the course of the next 24hrs. I do understand it is their job to make a sale happen, but what they were doing was more like harassment than anything, I even talked to their GM about the situation and he didn't seem to care at all, he maybe said 10 words during our 5 minute conversation. Ultimately I went across the street to freeway Chevrolet where I had the complete opposite experience and actually purchased a 2013 expedition from them. All in all, unless if you like having sales guys pretty much attacking you to get their sale then I highly recommend staying away from Earnhardt Ford. More

Terrific service department My 2008 6.4 DRW king ranch died. Had it towed to Earnhardt service. Eric Fuzy met me and right off the bat told me they could not get to my truck for My 2008 6.4 DRW king ranch died. Had it towed to Earnhardt service. Eric Fuzy met me and right off the bat told me they could not get to my truck for several days. That was fine with me. in between days off Eric Buttrey kept me informed. Was never kept in the dark they called me every day to let me know the progress of the repairs. Got my truck back as scheduled, cleaned. They did some extra work upon my request and still got the truck back on time. I will be back!!! More

Best service and new SUV purchase We just purchased a new Ford Expedition from Larry and Roselynn, were so happy with the great price! I always take my other trucks and cars to the se We just purchased a new Ford Expedition from Larry and Roselynn, were so happy with the great price! I always take my other trucks and cars to the service department- Gina always takes great care of me. Never a disappointment 👍 More

5 "'COMPLIMENTARY' OIL-CHANGES" WERE DISHONORED!!! On March 9, 2017, Earnhardt Ford responded to our review, "In this particular situation, however, we believe we have gone above and beyond to please t On March 9, 2017, Earnhardt Ford responded to our review, "In this particular situation, however, we believe we have gone above and beyond to please this customer to the extent that we furnished them with a 50"HDTV, as well as five complimentary oil changes. The customer, in turn, signed a statement confirming that they were completely satisfied with this resolution. Nevertheless, when the customer returned to the dealership demanding free floor mats for their vehicle (which did not come with it, nor does the factory make them for this particular model), we were able to find a set of floor mats from a different model that happen to fit quite nicely." I, recently, had an oil-change through the purchased maintenance-plan. Considering that it was mentioned on the dealership's response, I showed the signed-paper, and I asked whether the 5 complimentary oil-changes could be added to the purchased maintenance-plan. So, the service staff contacted one of the signatories, Joe. Then, somebody came to the Service Dept., and he talked to the staff. The staff told me that the sales-supervisor couldn't honor the 5 complimentary oil-changes (due to the "'BAD' REVIEW" (that was posted on this website). During the purchase, I was being told that there was a 30-day warranty (to return the vehicle if "no 'satisfaction'" was guaranteed). At the time, I got the vehicle, and, when I was driving home, there were certain things that prompted me to decide to return the vehicle. Within the seven-day period, from the purchase, I had a meeting with Joe; the floor-mats/other issues were mentioned. Then, Joe offered to find 2 floor-mats. After this, I asked for the offered 2 floor-mats. The transaction happened in January, and we received the 2 floor-mats in March, after numerous follow-ups. They let my husband sign a statement, confirming that the customer was "completely 'satisfied'", without providing the 2 offered floor-mats. Upon receiving the two floor-mats (in March), Marcelo said something to me (it was discussed in the previous review). In the beginning, I did not plan to write a review, but, upon receiving the 2 floor-mats, I decided to write a review, due to an UNBEARABLY-BAD EXPERIENCE. TO "SET THE RECORD 'STRAIGHT'", I DID NOT RECEIVE 5 COMPLIMENTARY OIL- CHANGES, BUT, INSTEAD, PURCHASED A MAINTENANCE PLAN. More

SO MUCH BULL! Walk/Run Away from Earnhardt Ford! SO MUCH BULL! WALK OR RUN AWAY FROM EARNHARDT FORD! I went to the service department with a concern about a warning that was showing up in my Escape SO MUCH BULL! WALK OR RUN AWAY FROM EARNHARDT FORD! I went to the service department with a concern about a warning that was showing up in my Escape and an issue with starting the car. I had brought the car in two weeks ago and Mel had helped me with a recall and a broken door latch situation. He also saw a crack in my window and suggested working with my insurance to replace my windshield, which we did. I was hopeful to get the same kind of service from Earnhardt Ford - the "No Bull Since 1951" place - and Mel with my current problem. NOPE! DIDN'T HAPPEN. I pulled into the service area and a nice woman approached me and I told her that I would like to speak with Mel. I briefly and a bit briskly told her my problem with the car and that I came in person to speak with someone and couldn't leave the car today. She went and tried to get Mel, but he wasn't immediately available. She came back and told me and tried her best to pass time until Mel appeared. I told Mel the issue and he suggested that we test the battery and so the nice woman did that and then printed out this slip that said that the battery needed to be replaced. I looked at Mel and said "I am aware that my warranty expired." and he interjected "Yes, 11 days ago.", but I looked at him and said "Can you help me out here?" He said "No." Ok, some of you will say...well, if your warranty was expired - he doesn't have to help you. But come on - I had just had it there. I asked him if they checked the battery when I had been there 2 weeks ago. He said yes and I asked if they had the slip saying it passed. He said "No, they only print them out if it needs to be replaced." He walked away and I stood stunned for a minute and then realized - He's really not going to help me. He really isn't going to take care in trying to keep a customer. He really didn't even offer to help me replace my battery or do any diagnostic tests and have me pay for it. He is really just walking away. So now I am encouraging you to do what Mel did - WALK AWAY FROM EARNHARDT FORD! DO NOT BUY CARS THERE! - Maybe check out the Toyota dealership down the road or drive a little further to Berge Ford or Chapman Ford or San Tan Ford. DO NOT HAVE YOUR CARS SERVICED THERE! - Go to Ron's Service and Tire Center in Tempe, AZ. Tom and his team will take care of you. They are GREAT! Or if you need to use a dealership try Berge, Chapman, or San Tan and don't even consider Earnhardt. Earnhardt, the price of a battery and the labor to replace it would have cost you so little - was it worth losing a customer over? You could have even tried to work with me to buy an extended warranty, but you didn't. Mel, you failed. More