Earnhardt Ford

Unauthorised account withdrawal amounts cost $1450 n.s.f. I had recently purchased a used vehicle from them. Was pre approved before I even took the drive, was ready to take delivery. After I explained to sal I had recently purchased a used vehicle from them. Was pre approved before I even took the drive, was ready to take delivery. After I explained to sales /loan officer down pmnt is not avail for 1/2. Weeks, no problem we can do promise art note for it. So that's when I drove down only to be told wen u being pmnt down ,we will roll you in your new vehicle. Sales informed me they can't do promise to pay , and original person I spoke with via phone was magical off that day, and couldn't be reached. 3hr I was there, only having make a 2nd and 3rd trip. Down . At the end when I waited on finance to sign , the salesman asked for down pmnt again, this time yelling at me how I wasted his time, .. excuse me.. I said, I told him 3 times I'll have it on Monday. We will do promise note . And gave copy of debit card info, .. it's been a non stop hassle , due to Earnhardt's continuously running my card for pmnt , Inc other amounts I didn't authorise for. I called asking not to run card ,BC I just pulled cash from account since I'll be there on Sunday to pick up wife's car that was left there and I'm bringing cash. No sooner did I hang up the phone I get a text from my bank informing me that a withdrawal transaction buy Earnhardt was authorized for the amount of the down payment and I just have gotten off the phone with Earnhardt asking them not to because I'm bringing cash they ignored it. Since then for the past three weeks they've been running my card racking up multiple overdraft charges every time they do an authorization any given amount through my credit union I am charged $35 each time 16 charges now they're threatening me with messed up voicemail stadium that the lender wants to truck back and I need to comply or turning report the car still I called the finance company inform them of the situation they said my loan is funded Earnhardt has nothing to do with the loan anymore and it's now become harassment every week every day since January 20th 2017 still to this day I'm getting calls they got their money now they're harassing buyer beware do not buy from Earnhardt far as I'm concerned they owe me all my overdraft fees before I retain my attorney on Monday comma very unprofessional I was treated like a piece of dirt and issues with the front end of the truck we're never fixed nor will I be by then it came out of my pocket to fix them. My advice run from Earnhardt's ,do not buy. They're dishonest unprofessional Liars and con artists I would never treat my customers this way and that's why my business has 5 out of 5 Stars 4 reviews... Buyer beware. (Mike B) More

deceptive practice This is a bad place to buy a vehicle. The vehicle I sat in and went over on the patio is not the same that I received. Upon trying to resolve this iss This is a bad place to buy a vehicle. The vehicle I sat in and went over on the patio is not the same that I received. Upon trying to resolve this issue I was called crazy, not right, did I need help, and much worse. The GM John was less than help full and wouldn't give me the time of day. He quickly passed me off to service. they did absolutely nothing for me. I proceeded with a complaint with Ford Motor Co.. I am waiting to hear back from them. STEER CLEAR FROM EARNHARDT FORD. They have a 86% dissatisfaction rate with the BBB. I wish I had looked that up first. They need to make it right with me More

Poor Service Dept I'd give the dealer zero stars if I could, specific to service dept. They took a working SYNC system, 'upgraded' it until it didnt work anymore then I'd give the dealer zero stars if I could, specific to service dept. They took a working SYNC system, 'upgraded' it until it didnt work anymore then gave me the worst customer service imaginable when I took it back in. They refunded the money for the upgrade but now I'm stuck with a broken radio / nav. system. More

EARNHARDT has been around many years for good reason!! My very first purchase was when I bought a brand new F-150 back in 1977. We lived right across the street from the dealership when it as still on the My very first purchase was when I bought a brand new F-150 back in 1977. We lived right across the street from the dealership when it as still on the.corner of Rural Rd & Baseline Rd in Tempe, AZ. Our experiences with Tex's business have always been great. We continue to lease vehicles from Earnhardt & recommend their services to all. Our latest vehicle is a new 2015 Titanium ESCAPE & we thoroughly enjoy it. We may lease the EDGE next ! Any warranty work has always been done to our satisfaction! More

Shady We found a wrangler and it had to have recalls fixed. They told us 2 weeks it would be done and had agreed upon a price. Coming on 4 weeks later the We found a wrangler and it had to have recalls fixed. They told us 2 weeks it would be done and had agreed upon a price. Coming on 4 weeks later they are trying to sell a different vehicle to us multiple times. Ran our credit without our authorization and told us the motor is bad and can not sell the vehicle to us now. Horrible horrible experience and would not recommend anyone wasting their time with this car dealership. Shady and dishonest! More

Humiliation and discrimination describes my feelings! I tried to buy a car from the this weekend. Went through the whole sales and finance process. Got the car cleaned, detailed and my phone synced. Whe I tried to buy a car from the this weekend. Went through the whole sales and finance process. Got the car cleaned, detailed and my phone synced. When I was in the car, turning the key in the ignition, Ryan Plunkett came running from his office - told me I could not have the car, took me out of it, got the keys back and cancelled all the paperwork. I have never been so humiliated. Unprofessional, poorly trained and rude. I hope I will never have to set foot in this store ever again! More

Never go to this dealer I am from Waco Texas and stated a 25 day road trip. I was traveling to Chandler AZ on my first day. My service engine light came on in El Paso but the I am from Waco Texas and stated a 25 day road trip. I was traveling to Chandler AZ on my first day. My service engine light came on in El Paso but the truck ran fine so I drove it to Chandler. On the way I called Earnhardt Ford service Dept and they said they could not look at it for a week. I asked what a traveler who needs service should do and the lady suggested I go to autozone. I drive a 60k King Ranch F150 and I sure as heck did not buy it from Autozone. I called Berge Ford and they fixed my truck on a Friday before I could even return to Chandler from the Pima Air & Space Museum in Tuscon. More

Professional, knowledgeable, committed to good service We purchased a 2016 Escape from Travis Drysdale. Travis is a pleasure to work with. No BS. Just a fast efficient and GOOD deal. We were treated wi We purchased a 2016 Escape from Travis Drysdale. Travis is a pleasure to work with. No BS. Just a fast efficient and GOOD deal. We were treated with respect. This is the second vehicle I have purchased from Travis and the third from Earnhart Ford. I will continue to come here and will recommend them to anyone who asks. One final word about the financing department and Gazwan Beirut in particular. By far my worst experience at a dealership has come in the finance department (not Earnhart). This guy could teach them all something about how to treat people. He is a genuine professional. Thanks to both Travis and Gazwan and to Earnhart fpr employing them. More

Horrible Management Worst experience by far. Meeting one of the sales managers, Marcelo, was probably one of the worst things that happened to me that day. The fact that Worst experience by far. Meeting one of the sales managers, Marcelo, was probably one of the worst things that happened to me that day. The fact that Earnhardt Ford uses this guy as an asset to their company is unbelievable. This guy has zero knowledge or capability to learn what it takes to connect with another human being. As long as he is still working there i will take my business somewhere else. More