Earnhardt Hyundai - San Tan

The whole service process was smooth, professional, and courteous. All particulars to my needs or questions were addressed clearly. courteous. All particulars to my needs or questions were addressed clearly. More

Very pleased with the service. The representative was very courteous and helpful. The work took a little longer than expected but not a big problem The representative was very courteous and helpful. The work took a little longer than expected but not a big problem More

Mario took good care of me. He was able to get the recall work done even though I had only scheduled an oil change and he kept me informed throughout the process. He was able to get the recall work done even though I had only scheduled an oil change and he kept me informed throughout the process. More

I have been a customer of Hyundai over 15 years and never have I received such poor service EVER than I did yesterday. At the start of my appointment, I explained to Nick that I received a diagnostic test fr have I received such poor service EVER than I did yesterday. At the start of my appointment, I explained to Nick that I received a diagnostic test from AutoZone that it was a thermostat that was bad and offered to give him the findings and he said he didn’t need it and told me that if I don’t go with Hyundai, I would be charged a fee of $200 for labor. That is totally unacceptable. That was never disclosed to me when I booked the appointment. Nick was supposed to let me know Tuesday what they found out and when I could pick up my car as you needed to keep my car overnight for diagnostic testing and service. The next morning as I didn’t hear from Nick, I called and was told that they never even looked at my car the entire day and he would try to get to it, but he would have to take it to his manager and would get back to me in 20 minutes. I waited over two hours and never received a call back from Nick to tell me what was going on with my car. I then called Caleb, who was my previous service person and explained to him that I never heard from Nick and was staying with a friend I needed my car to be looked at and worked on. After many hours of waiting, I.called the main service number who put me through to Nick who who told me yes I needed a thermostat and gave me the price of approximately $675 which I agreed to. More hours past no word from Nick. I contacted Customer Service and they put me through to Nick and he told me they were just finishing up on the car but they were taking it for a test drive and it would be ready in a while. I then told him I’d be picking it up at 2:30, which was an hour and a half later. When I picked up my car, Nick proceeded to tell me that I also needed a fuel pump which was covered under warranty, thankfully, but he never discussed it in any conversation prior to Pickup. I had a regional coupon that was online for Service $40 to be deducted off of $400 so I presented that coupon to Nick who told me that only applies to oil changes not to the Service I had. I then went to Caleb, who said no problem. I’ll take care of that and he walked to Nick and told him exactly what to do to get the $50 discount as your company advertised. I must say I am very disappointed in Hyundai and this sales person who was totally non-communicative and obviously didn’t know what he was doing. I trust that as management, Nick will be retrained on how to treat customers and communicate with them on a regular basis. I’m sorry to say you lost me totally as a customer because of this situation. More

I enjoyed the fact that I wasn’t attacked at the front door by an aggressive sales associate. Our sales associate was very low key and listened to what we were interested in test driving. He was knowled door by an aggressive sales associate. Our sales associate was very low key and listened to what we were interested in test driving. He was knowledgeable about the makes/models we asked about which assisted us in eliminating what we didn’t need to waste time looking at which in turn assisted with a prompt informative decision. More

They got me in and out quickly and communicated the whole time. They were polite time. They were polite More

I have excellent customer service with all my service needs of my 2020 Hyundai Palisade. needs of my 2020 Hyundai Palisade. More

I've taken my car in a few times recently and Quentin (known as Q) has been my service agent. I need someone that is quick on follow up and is willing to do the legwork in getting my car fixed. My 2024 S (known as Q) has been my service agent. I need someone that is quick on follow up and is willing to do the legwork in getting my car fixed. My 2024 Santa Fe has had way too many problems for the amount of money I'm spending on it monthly so having a service agent like Quentin makes it a little bit easier to deal with. I have zero tolerance for excuses and xxxxxxxx and I am not getting any of that with Quinton and I appreciate that. :) More

There’s nothing to recommend. Initial response. Take it leave it. Then a cut and paste letter from general manager follow up? Unprofessional. Initial response. Take it leave it. Then a cut and paste letter from general manager follow up? Unprofessional. More

Service Advisor was friendly, knowledgeable and professional. Dealership was clean and well kept. I was pleased with the service I received. professional. Dealership was clean and well kept. I was pleased with the service I received. More