Earnhardt Hyundai - San Tan

BEWARE! ! this place really needs improvement when it comes to Service. I had a 2023 palisade with engine overheating issue within 2 days of purchase and had ! this place really needs improvement when it comes to Service. I had a 2023 palisade with engine overheating issue within 2 days of purchase and had to take it to this place as this dealer was the only one who was closet to where the incident happened. Till date(09/27), this service center is giving all kind of excuse to not get the vehicle repaired since I did not purchase the vehicle from them. Its been over 2 weeks and initially to get the diagnosis it took them over 72 hours and this is after repeated follow up and requesting few times by visiting them in-person. Finally, the diagnosis reveled that the radiator cooling fan is not working as it was supposed to and needed new parts. Due to parts backorder it was delayed for another week. Finally, part was delivered on 09/22 and since then, they don't want to get the vehicle fixed. Its been over 5 days as of this writing and its a nightmare to work with this service department to get repaired on a brand new vehicle with less than 150 minutes. No customer service or customer empathy. No proper communication. Will never service or purchase any vehicle at this dealership. Hyundai corporate should do something to this where they need some surveys to all who are servicing the vehicles if they really care about customers and quality of dealership. Very bad experience overall. I even discussed on an option to get the vehicle towed to different dealer for better customer service but was told this will be addressed ASAP by parts manager. Have to wait and see how this goes. More

Thomas Anderson was a great help while Shopping around for a car he really helped out with a great deal, excellent service. for a car he really helped out with a great deal, excellent service. More

After over a year of looking for a new car I decided Saturday Sep 17th was the day I would go home with a new vehicle. Did I know that I would end up with the Incredible Hyundai Santa Cruz? No, but I a Saturday Sep 17th was the day I would go home with a new vehicle. Did I know that I would end up with the Incredible Hyundai Santa Cruz? No, but I am so overjoyed with my new Cruz and its performance.. I am convinced that I received the very best customer service of all time!!! Great experience with Thomas, Jack and Kyle. Thomas spent a lot of time with me and he never pressured me nor did he speak negatively about other manufactures. Something I heard more than once from other dealership sales people. What a refreshing experience.!! For me, San Tan Hyundai has raised the bar!!! Thank you to everyone who was part of my seamless experience!!! YOU ALL ROCK!!! Oh one more thing. Kyle in Finance has got to be the most efficient Finance Officer I have every dealt with. Thank you Kyle! More

Really had great experiance, there, all my questions were answered, no pressusre to buy my salesperson Ian See really helped me make up my mind as to what car i wanted to purchase,by explaing the differance answered, no pressusre to buy my salesperson Ian See really helped me make up my mind as to what car i wanted to purchase,by explaing the differance between models More

***Update: The San Tan Hyundai General Manager, Tom, reached out to my husband this afternoon and we now have the car back. He has went out of his way to ensure that we are now completely satisfied with reached out to my husband this afternoon and we now have the car back. He has went out of his way to ensure that we are now completely satisfied with the vehicle and made it right for the inconvenience this has caused. We greatly appreciate Tom, Todd and all of the staff involved that were able to provide updates when they had them available. This shows exceptional customer service and I can no longer be upset. Thank you to all involved. *** My husband and I purchased a 2023 Hyundai Palisade Calligraphy on August 12, 2022. Everything about the purchase was moving along smoothly with our sales associate, Todd...until it wasn't. This particular day we were having a monsoon storm blow in and as we went to leave it was lightly raining. I went to get in the passenger door when I realized a rather noticeable gap where the 2 fender pieces meet behind the front tire and the reflector wasn't seated properly. Todd went and got someone from the body shop who thought this could be repaired in a couple of days but we were allowed to drive the vehicle until Monday when they were going to fix it. Monday we dropped the vehicle off in the afternoon with the expectation to get the car in a day or two. My husband was given a small old and dirty SUV to drive in the meantime. We were called in 2 days and told it may be another week. The following week I called Todd asking for an update. He told me he thought he would have the car back in a week and offered a gift card for dinner. I calmly explained I wasn't calling to get anything out of him as we just wanted our BRAND NEW CAR back. We hung up and I used the locate vehicle app and noticed the amount of fuel in our vehicle was going down by 11%. The 3rd week the vehicle was in the shop Todd called my husband and said he would have the General Mgr call us on Friday with an update between 11-noon. At 1pm on Friday Todd called again saying he would have the car to us on Tuesday after my husband got off work at 5, this was because of the Labor Day holiday. Tuesday Todd called my husband and says it will be one more day or we could pick up Thursday "If we wanted." I did the vehicle locate app to see it was still sitting at the paint shop on Country Club as of 9/7/2022 at 0330. More

Thomas Anderson is not listed for us to HIGHLY rate. The experience with our new purchase was amazing. From the initial online contact, test driving, to the easy an simple finance finalizations. We ha The experience with our new purchase was amazing. From the initial online contact, test driving, to the easy an simple finance finalizations. We have always been committed Toyota purchasers and this was well worth it. Thomas was true to customer service and Kyle was excellent in finance! More

Our salesperson Jose was fantastic Warm friendly and went the extra mile Kept us updated weekly on when our vehicle Would arrive and offered optional vehicle because of our upcoming vacation Ver went the extra mile Kept us updated weekly on when our vehicle Would arrive and offered optional vehicle because of our upcoming vacation Very professional and we never felt out of the loop Thank you Jose More

I absolutely glad and happy with purchase I made! I had my mind set on a specific car , which they had options. I had confirmed the ride that I wanted when I had test drive it. Which is super easy to I had my mind set on a specific car , which they had options. I had confirmed the ride that I wanted when I had test drive it. Which is super easy to ask. We discussed mutual interests while dealing with the negotiation part. Made it super relaxed and non pressured . Had all time I needed . Glad we came to a agreement. Couldn’t ask for better ride. Thanks Thomas Anderson More

The finance process was fast and my sales person Tony was well educated on the cars features. It was probably the faster car buying process I ever had. well educated on the cars features. It was probably the faster car buying process I ever had. More

Excellent service! Thomas did a wonderful job communicating with me and kept me up to date on when my new car would arrive. Thomas did a wonderful job communicating with me and kept me up to date on when my new car would arrive. More