Earnhardt Hyundai - San Tan - Service Center

The entire service team is top notch. I have never had a bad experience here. All the guys and girls are professional and will take care of any problems or concerns that may arise with your hyundai. I hav bad experience here. All the guys and girls are professional and will take care of any problems or concerns that may arise with your hyundai. I have had the privilege of working with the service manager and it was great. Whatever your problem is these folks are the ones to take care of your hyundai. Thanks Chad castonguay More

Car was brought in for warranty work on dummy lights. Car was brought in for warranty work on dummy lights. While in I was told the seat belt light was not covered under the recall and $300+ worth of Car was brought in for warranty work on dummy lights. While in I was told the seat belt light was not covered under the recall and $300+ worth of work to the seat belt was needed. I told the service rep the light was not on when I brought the car in and had never been on so I refused the work. I was however charged for a seat belt light diagnostic test. I discussed this with the service representative who then rechecked with the technician who insisted it was indeed on. When I asked why it wasn't on when I got the car back he claimed to have reset it but that it would come back on eventually. Before writing this I gave them an opportunity to respond via their online survey, which they did not. Also I have waited for several months to be sure the light would not come on and sure enough it has not. It was my first visit to San Tan Hyundai and was very impressive at first, but this incident turned a great customer service experience into a negative overall impression of the dealership as I feel I was cheated. I don't trust them and won't be back. Be wary if you bring your car in for service. More