Easley Mitsubishi

I purchased a new 2012 mitsubishi galant on the 2013 forth of july wk end and when I got it home I noticed an 8 to 10 inch long scratch on the hood . I took a picture of it and sent it to dustin the sal forth of july wk end and when I got it home I noticed an 8 to 10 inch long scratch on the hood . I took a picture of it and sent it to dustin the sales manager who didnt get back in touch with me . I had to go back to the dealership where I talked to frank keene about it . He said dustin had shown him the picture . Frank said hed get the scratch taken care and said hed be calling me soon about getn the scratch fixed by there scratch guy . Since then ive been put off repeatedly and my 1st payment isnt even due yet . Frank keene cancel my Thursday july 25th appointment and when I reminded him about the inside rubber seal around the sunroof he told me hed call me before 12pm on friday july 26 but he did not . I waited 2 days more and still he didnt call me . So I called him at the dealership and ultimately got excuses and some attitude from him and he said hed call me around 915am monday july 29 2013 and he did not call . I waited til 10am and called the dealership they said frank wasnt there yet but his assistant said she could help me . She listen to my story and transfered me to servicewho said the salesman had to set that up and transfered me to sales . I told the lady my story and she said shed have some1 call me back . During my conversation with the lady in sail I let her know how much I regreted my decision and that my next new car purchase would not be made from easley mitsubishi or any gilstrap family dealership . Also it should be noted that my friend who recommended them to me still hasnt received her 100 dollars from easley mitsubishi and has only gotn the run around when she has called about it . More

Purchased what I thought was a new, undamaged 2013 Outlander Sport from Easley Mitsubishi. Discovered that the vehicle had been damaged either in transit or on the dealer's lot, or both. Damage was Outlander Sport from Easley Mitsubishi. Discovered that the vehicle had been damaged either in transit or on the dealer's lot, or both. Damage was not disclosed to me at the time of sale. Dealership unwilling to make amends or even admit it behaved unethically. The parent company, Mitsubishi, not much help, although they did disclose that more damage than I thought had befallen this vehicle; they were unwilling to disclose to me how much they paid the dealership for repairs. The salesman who assisted me, Frank Keene, made it a point to tell me what a fine Christian man the owner of the dealership, Jay Gilstrap, is supposed to be; I have not found that to be the case. Bottom line(s): (A) avoid this dealership, (B) avoid Mitsubishi, who is unwilling to sanction the dealership for it's unethical business practices, and (C) make sure you ask point blank if the "new" car you are considering has been damaged prior to buying it. More

Went in to look for a used car and was immediately met by James. He showed us all the cars that were in our price range. Took us out for a test drive. Made sure that it was the car that we wanted. We wer James. He showed us all the cars that were in our price range. Took us out for a test drive. Made sure that it was the car that we wanted. We were in the car the very next day. This is the 3rd car that I have got from them and it is always a great experience. More

Iwas very pleased with Easley Mitsubishi when I purchased my Outlander Sport. They were very friendly and helpful. But most importantly I had the best salesman ever: James Smith. He was great in every wa my Outlander Sport. They were very friendly and helpful. But most importantly I had the best salesman ever: James Smith. He was great in every way. I would recomend him and Easley Mitsubishi to anyone. Janice Kachik More

This was a great place to buy a car everyone had a great attitude. And Zam was amazing!! This is the only place I would recommend someone to go buy a car. attitude. And Zam was amazing!! This is the only place I would recommend someone to go buy a car. More

Zam was wonderful helping me out with finding a car! I came in to look at an older, used outlander, and came out with a NEW outlander sport (to BUY) for less than what we were expecting to pay monthly for came in to look at an older, used outlander, and came out with a NEW outlander sport (to BUY) for less than what we were expecting to pay monthly for the older model. It was a great experience, and everyone there was super nice and friendly. Didn't feel pressured at all, and all of our questions, which was a lot, were answered promptly. Go to Easley, the Gilstrap family dealerships are awesome!! More

Love the Gilstrap dealership! Honest, no pressure. I'd Love the Gilstrap dealership! Honest, no pressure. I'd like to invite them to join the Rutland Ethics Alliance based on their culture and way of do Love the Gilstrap dealership! Honest, no pressure. I'd like to invite them to join the Rutland Ethics Alliance based on their culture and way of doing business. If they'd like to learn more, please contact me: Linda Gallicchio associate director outreach Rutland Institute for Ethics lgalli@clemson.edu 864-353-2540 More

I had such a wonderful experience with this dealership. We drove from Charlotte because they had the best price around. Their customer service was excellent, and our salesmen (Mr. Smith) was very knowledg We drove from Charlotte because they had the best price around. Their customer service was excellent, and our salesmen (Mr. Smith) was very knowledgeable. It was so simple! We saw how competitive their price was on the internet, went to the dealership, and got the price we asked for. I wish every time my family purchased a car it was this easy. Thank you Jonathan, and thank you Easley Mitsubishi. We love our truck! More

I highly recommend that anyone looking for a Mitsubishi Automobile NOT go to any Gilstrap Family dealerships (Easley Mitsubishi, Anderson Mitsubishi, Truck Farm of Easley and Anderson). They do nothing for Automobile NOT go to any Gilstrap Family dealerships (Easley Mitsubishi, Anderson Mitsubishi, Truck Farm of Easley and Anderson). They do nothing for you when you have an issue with your Mitsubishi. Once the sale is complete, they want you to go away and not come back to them for anything. More

If the weather stripping on the vehicle, you just purchased, was deteriorating and discolored, how would you want it fixed? When I asked Jay Gilstrap this question, his answer was: Replace the weathe purchased, was deteriorating and discolored, how would you want it fixed? When I asked Jay Gilstrap this question, his answer was: Replace the weather stripping. But when its my (Easley Mitsubishi Customer)vehicle, the dealership (Haley) decides they want to spray paint the weather stripping, which by the way Jay and Haley, it doesn't work nor does it dry. It's obviously the cheap way of trying to fix things. But I assure you, Jay Gilstrap will not lose any sleep over this because after my conversation with him, he feels that everything was handled the best way possible and that's how his dealerships operate. Alittle word of advice Mr. Gilstrap, treat your customers as you would want to be treated. More