East Dallas Volkswagen

I came to Rusty Wallis on Saturday for my appointment. All personnel was friendly, helpful and courteous. This is my first time to buy a car and they helped me a lot. They made things go very smoothly. All personnel was friendly, helpful and courteous. This is my first time to buy a car and they helped me a lot. They made things go very smoothly. More

1. First, the overall buying experience took around 6 hours. It was my first time buying a car, so I just went with it - in hindsight, I should have walked out. 2. I contacted Scott multiple times befo hours. It was my first time buying a car, so I just went with it - in hindsight, I should have walked out. 2. I contacted Scott multiple times before coming in saying I wanted to check out a specific VW Jetta and that I wanted to trade in my Ford Taurus. He emailed me back about buying a Ford Taurus two times when I clearly stated I wanted to trade in my Taurus, not buy one. Of course, once I came in on Saturday, the VW Jetta I had inquired about for the past 5 days was already sold and I was forced to pick from the rest of their inventory. Also, he lied to my face, telling me the VW that was sold was only the S model when indeed, it was the SE model that I had been looking for. 3. You would think searching your inventory would be easy - well it seemed to take Scott an awfully long time to find a couple Jettas worth looking at. 4. Couple of things need to be done to the Jetta, needed to paint the tow plug in the front, needed new windshield wipers, pressure caps for the tires. Scott came and picked up my car and dropped it off the next day with it appeared none of this done. The windshield wipers may have been new, but he didn't mention it. So they are now going to mail me the painted plug and pressure caps. Not only did he drop off the car with none of the things done that he said he was going to do, there were food crumbs all over the middle console. Talk about nerve. 5. I told Scott that I thought the loaner he gave me drove smoother than my car I just bought - he said he would check it out, blah blah. I know he didn't, and when he dropped my car back off, he told me because they have different engines. Are you serious? The engine doesn't determine how many bumps you feel, that's the suspension. 6. Taking a step back, back to the Business Manager engagement with Jeff Manson. If this guy started off the sale, I would have for sure walked out. I semi told him I would do the Gap Insurance, only after he lied to me and said it was only $8 a month (it was really $16 after doing the math in my head) I opted out and said I no longer wanted to do it. The tone of the entire engagement went negative and he handled it like a baby and started to what it seemed to me, pouting because he didn't get the up-sale. Very unprofessional and discourteous. The only positive thing they did was get me a 2.49% APR 60-Month loan - which the pushed and pushed on because I had plans to go through my credit union. 7. I'm sure there are more things that went wrong during my first auto purchase - just can't really think of them right now. I just know I'll never go back to Rusty Wallis Volkswagen and I regret ever buying a car from them. More

From the very beginning of dealing with Rusty Wallis I have had all my questions answered immediately with very fast emails. Everything I needed to know was explained clearly. When Purchasing the car I wa have had all my questions answered immediately with very fast emails. Everything I needed to know was explained clearly. When Purchasing the car I was met with a very friendly and professional approach. I had no difficulties making a purchase and it all happened faster than I imagined with no hassles. I purchased a 2012 pre-owned jetta with a great price that I was able to drive home right away. It was a great experience and I would definitely recommend this dealership. More

They helped me swap out my old Passat to get me and my family into a Tiguan, even honoring the web pricing. Great bunch of guys there. Thanks again. family into a Tiguan, even honoring the web pricing. Great bunch of guys there. Thanks again. More

We took our car in for some repairs to Rusty Wallace. The repairs were adding up to a significant amount so my wife and I walk around the lot and looked at Jetta's. We found one we liked. We made an appointm repairs were adding up to a significant amount so my wife and I walk around the lot and looked at Jetta's. We found one we liked. We made an appointment the next day and a couple hours later we drove our new Jetta home. Each of our sales and services guys were professional, friendly and helpful. I would definitely return and purchase my next car there again based on our experience with Rusty Wallace VW. More

This was both my first Pre-Own and Internet purchase. Scott and the entire staff extended themselves to make that experience very customer friendly and easy to execute. I can't imagine how the staff at Scott and the entire staff extended themselves to make that experience very customer friendly and easy to execute. I can't imagine how the staff at Rusty Wallis could have made it any more comfortable, positive and helpful. More

The customer service was great - both gentlemen were very attentive to my needs and got me the perfect car. They were efficient, but not sloppy, and very kind and courteous. My experience was overall stellar attentive to my needs and got me the perfect car. They were efficient, but not sloppy, and very kind and courteous. My experience was overall stellar, and I don't think I could've gotten a better price anywhere. More

Our experience at Rusty Wallis Volkswagon was excellent and very professional. They were very accommodating and helpful with our recent purchase. I would recommend anyone to purchase a new and/or used vehi and very professional. They were very accommodating and helpful with our recent purchase. I would recommend anyone to purchase a new and/or used vehicle from Rusty Wallis. Thank you, Eric and April Layton More

It was a busy Friday afternoon and as expected Service was packed. I drove in with my TPS alerting about a tire hoping it was only needing air. After a short wait; I was informed a tire had to be replac was packed. I drove in with my TPS alerting about a tire hoping it was only needing air. After a short wait; I was informed a tire had to be replaced and they were ALREADY working on it. WOW; now if that isn't FAST. Jeff kept me informed throughout my short stay as he also worked his other Customers through their experience. Didn't expect a tire to be replaced on a busy Friday afternoon. Rusty's; You Rock. More

Bought used 2013 passat. Deven was great-personable, knowledgeable, and understanding. Fair price. Finance dept also quick and fair. Much better experience than in 2011. knowledgeable, and understanding. Fair price. Finance dept also quick and fair. Much better experience than in 2011. More