East Dallas Volkswagen

I have had a great experience with Rusty Wallis VW. Employees are more than willing to accommodate your needs. After a week of purchasing my car I experienced a tire problem. . Deflated thinking it was Employees are more than willing to accommodate your needs. After a week of purchasing my car I experienced a tire problem. . Deflated thinking it was going to cost me and arm and a leg to get a new tire I headed up to Rusty Wallis. Jesse and Carlos greatest me outside, offered to fix my tire, fill my car up, and wash it for me. Overall these people want to help you and not just drain you. I would recommend my family and friends anytime! Thanks for such a great experience. It's nice that some businesses still care about customer service. Oh and I've had multiple calls from the dealership asking how I was, was my car doing ok, did I have any questions, etc! Love my new car and Rusty Wallis VW <3! More

After having no luck dealing with TWO Volkswagen dealers in Louisiana, I contacted Rusty Wallis in Garland. Mario was able to find exactly what I wanted in a couple of days. Most of the transaction was don in Louisiana, I contacted Rusty Wallis in Garland. Mario was able to find exactly what I wanted in a couple of days. Most of the transaction was done via text and email so all I had to do was show up with the check. I drove 6.5 hours to pick up my new car. The experience was so pleasant, I would do it again tomorrow. More

I was pleased at working with my salesman Hector Calix. I would recommend using him as a salesman. He is very nice, down to earth friendly and made me feel comfortable working with him. He was as honest I would recommend using him as a salesman. He is very nice, down to earth friendly and made me feel comfortable working with him. He was as honest as he could be with Management breathing down his neck over every little detail of our transaction. Hector did a really great job and should be fully rewarded for his hard work. I can only hope that the typical car sales negativity, the ugly competitiveness of other dishonest salesman (which my boyfriend had) and the dishonesty of upper management never rubs off on him. I've bought several vehicles in my life and Hector was by far the friendliest salesman I have worked with. The finance guy got me a really great deal on financing the car, but was a little impatient with me at times, which none of you in this business should ever be impatient with customers who are making a very important purchase. I am still not happy with the trade in value I received for my trade in. Rusty Wallis can afford to give at least Blue Book values for trade-ins. It makes people more inclined to trust dealerships and more likely to bring in family and friends. You know, people put off buying a car at any dealership, because it's IMPOSSIBLE to find a dealership with people you can trust. All we can do as a buyer is hope we don't get too screwed by the dealership which we all know dealerships do. The management at this dealership is not to be trusted and I think they need to take new management lessons on being honest and friendly and what customer service means to customers and to their own people. More

had great experiance . steve was honest every step of had great experiance . steve was honest every step of sales did evry thing to get good price for me .no pushing for sale . I am happy with my purcha had great experiance . steve was honest every step of sales did evry thing to get good price for me .no pushing for sale . I am happy with my purchase .will recomend my friend to your dealership. john baigi More

We drove 4 hours to get to Rusty Wallis after finding our new Golf on AutoTrader. Before traveling that far, I called and talked to Mario to make sure they still had the car we were looking at AND to confir new Golf on AutoTrader. Before traveling that far, I called and talked to Mario to make sure they still had the car we were looking at AND to confirm how much money to bring, since my bank doesn't have a branch in Texas. Mario was great to work with. He quickly determined the total amount the car would cost me and stuck to that number once we were in Dallas. The transaction was hassle free. I particularly liked that we were not subjected to any high pressure sales tactics. Mario was very pleasant to work with. I wish all my car buying experiences were this satisfying. More

Buying at Rusty Wallis was a great experience from the sales man to the financing dept. If I had to buy another VW vehicle I would go back to Rusty Wallis without any hesitation just like I would recomend sales man to the financing dept. If I had to buy another VW vehicle I would go back to Rusty Wallis without any hesitation just like I would recomend it to all my friends and family. More

I normally don't bother to do reviews but when exceptional service is received just like today I make an exception. Jeff is the best service manager I have ever dealt with and I have had many many exceptional service is received just like today I make an exception. Jeff is the best service manager I have ever dealt with and I have had many many dealings, having owned fourteen cars in seventeen years! His service, manners, professionalism, quality of work, keeping me updated etc far exceeds anything else I have experienced elsewhere including at BMW and Europe. I will definitely be asking for Jeff to handle my servicing needs going forward. Excellent job Jeff and VW! More

when i first arrived at the dellership Mr.Landers came out within secounds to great me, and to see if he could do any thing to help me. With in 3 hours i was home with my new car. Which i must say I reall out within secounds to great me, and to see if he could do any thing to help me. With in 3 hours i was home with my new car. Which i must say I really do enjoy. THANK YOU MR. LANDES AND THE HOLD RUSTY WALLIS TEAM DIANN THOMPSON More

I was shopping for a car online and Damien was very informative. He was very good with checking with me through email and letting me know what inventory came in that would fit into my budget. Once we f informative. He was very good with checking with me through email and letting me know what inventory came in that would fit into my budget. Once we found a vehicle I like the rest was a smooth process. Mr. Fuller was very professional and the best thing I liked in him, was he was not pressuring me to make a decision. He let me know he was there for any and all question I had and he always responded quickly. When I came out to the dealership it was one of his busy days, however he pointed me to another great person to assist me until he could give me 100% of his time. Mr. Fuller a great salesman, very professional, and helps you to feel as you are family. Thank you so much for your help in my perfect car! More

Rich always takes such great care of me when I bring my car in. I brought my car at Rusty Wallace in '09 and Richard is the reason I will continue to purchase and have my cars serviced at Rusty Wallace VW. car in. I brought my car at Rusty Wallace in '09 and Richard is the reason I will continue to purchase and have my cars serviced at Rusty Wallace VW. I know that Rich will take the time to talk to me about all of my concerns and address any issues with the vehicle. More