East Dallas Volkswagen

I have waited to make this review to see if they would come through but haven't. I have had my car over a month and it has gotten worse. I am still waiting to get my windows tinted. After several requests come through but haven't. I have had my car over a month and it has gotten worse. I am still waiting to get my windows tinted. After several requests nothing. Then I have called up there after receiving an e-mail from Joe Haywood saying I needed my 30 day check up and he acted like I was from out of space and did not know what I was talking about. I was then transferred to service. No one answered I was sent back to Joe then sent back to service, still no answer and got a voicemail. I left a message for a call back to set up an appointment for this service and it has been 2 days and still no call back. But on an upnote. I love my Jetta! More

We were very pleased with the service we received at Rusty Wallis. Our situation is not the best, yet Jeff worked with us to find a vehicle that we could afford. We were treated with courtesy. I highly Rusty Wallis. Our situation is not the best, yet Jeff worked with us to find a vehicle that we could afford. We were treated with courtesy. I highly recommend this dealership and, as a matter of fact, I have been recommending it on a daily basis. More

I've been a VW owner since 2001 and this review is based on our 4th VW buying experience since then. I've been to every dealer in the Dallas area and each time I've been into Rusty Wallis, I'm greeted with on our 4th VW buying experience since then. I've been to every dealer in the Dallas area and each time I've been into Rusty Wallis, I'm greeted with a smiling face and never have felt pressured. I can't say the same for other dealers. One dealership my wife and I visited, we waited 10 minutes in the showroom, walking around catching eye contact with salesmen standing around. Not once were we greeted or asked if we needed help, so we left and went to Rusty Wallis. Long story short- Ilia and I worked out a great deal on a car, I drove out there and everything worked out as planned. (I can't say the same for other VW dealers in Dallas) The process was quick. We knew what we wanted, so we went in and got it- everyone we worked with were great. Next time I'm looking for a VW the first person I'm calling is Ilia at Rusty Wallis. More

Great buying experience! It was quick and easy, we drove the car Saturday night, filled out credit app's then came back Tuesday to pick up the car and sign the papers. The whole process took about an hour. the car Saturday night, filled out credit app's then came back Tuesday to pick up the car and sign the papers. The whole process took about an hour. Probably the best experience I have ever had buying a car. More

They were very easy to deal with. Were honest and very helpful when discussing price and looking at their selection. Was not pushy, let us take our time in looking around. Prices were extremely reasonable helpful when discussing price and looking at their selection. Was not pushy, let us take our time in looking around. Prices were extremely reasonable and tried their best to put you in a car that you could afford. Amazing experience and Jeffrey Torres was an awesome help. More

I had been looking for a very specific car and just thought I'd pop in to the local dealership, not expecting to locate the model/features that I wanted. Lo and behold, they had *just* received one tha thought I'd pop in to the local dealership, not expecting to locate the model/features that I wanted. Lo and behold, they had *just* received one that morning that fit the bill! Bobby immediately took me for a test ride, explained a lot of the features and scheduled the prep work *for 9:00 am* the *next* morning (this was a Friday afternoon). When I showed up at 9:00, there it was, clean-as-a-whistle and ready to roll. Bobby is very kind and patient and he took time to make sure I understood everything. When he couldn't answer one question, he immediately hunted down another person to answer the question. They set up my cell phone with Bluetooth and even had me test it right in the parking lot. The finance guy (Scott) was really great, too. I had one set of financing, but he found an even better set and explained all the options. They introduced me to both the Service Dept and the Parts Dept and you just feel like you're joining their little family. I really couldn't be happier with Rusty Wallis VW - it was a total coincidence that I ended up buying my Jetta there, but I'm totally happy that I did! It may not be the biggest dealership in the area, but their personal service can't be beat. More

The experience I had here was unlike any other, they made everyhing so quick and easy, it took no time to finalize my deal. As a matter of fact, considering my rigorous work schedule, Ilia Pauloo actually de everyhing so quick and easy, it took no time to finalize my deal. As a matter of fact, considering my rigorous work schedule, Ilia Pauloo actually delivered my paperwork and my vehicle to my place of business. This dealer goes above and beyond to make it an easy and swift transaction. Ilia, Jason, Scott M, Greg, and Russ, all worked together to get me the best deal, thank u guys! Thank u once again for my brand new CC!! I compared it with many other makes and models, this was simply the best value, overall. Thank you!! Kurt Lawrence Proud LUX CC Buyer! More

First off i just want to say what poor attention to detail you dealership has when it comes to servicing a client . When purchasing the vehicle i was after , i was told that that power steering pump h detail you dealership has when it comes to servicing a client . When purchasing the vehicle i was after , i was told that that power steering pump had been replaced and that a the right frotn axle boot had been replaced prior to purchase . Afer driving the vehicle about 2 days i noticed a burning smell coming from under hood , come to find out there is a power steering leak . I promptly asked Anthony to have it fixed because obviously whomever had replaced powersteering pump may have done a poor job . Well i also noticed that the right front inner axle boot was torn , it didn't even look like it had been replaced . I asked Anthony to have the service records of what exactly had been done to vehicle while it was under the pre-owned dept. , from that point forward he didn't even mention the service record , he just tried to get me out of there office as soon as possible while telling me that leak had been fixed and boot had been repaired . I really do hope that your these was a one time incident , because if that is the way you treat your clientel , i really don't don' see your service dept. having much success! All i want is to have vehicle fixed to the standards from which i was told the vehicle was in ! If this type of service persist i will not recommend at all your delaership ! More

everything was good i just need it more time to think about the deal i was going to get it.. I felt little pressured about closing the deal the same day i walk in there.. but over all it was good i got about the deal i was going to get it.. I felt little pressured about closing the deal the same day i walk in there.. but over all it was good i got the numbers the i was looking for it... just need it more time that is all....... More

I started looking for a new car just a couple of weeks before I sent a request through the Rusty Wallis website and within an hour, Scott had replied. I told him exactly what I was looking for in a new J before I sent a request through the Rusty Wallis website and within an hour, Scott had replied. I told him exactly what I was looking for in a new Jetta and they had one available. I travel all the time for work so it took a few days till I could get there but he made himself available for my visit and test drive. The whole purchase process was extremely smooth and quite painless! They were able to get me better financing than my credit union so the deal was done in just about 3 hours after I got there. I very important factor considering my schedule. I'm looking forward to taking my car there for service when needed as I feel confident the entire dealership runs just as well as the sales department. The Jetta has been running great and with the diesel, it's fuel mileage is superb. I'm still finding new things to play with inside the car and figuring out the controls but it's met all my expectation so far and look forward to many years of ownership. Thanks again for making the car buying experience so smooth and rewarding. More