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East Dallas Volkswagen
Garland, TX
765 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 765 reviews
March 25, 2009
The best overall car buying experience, very knowledgeable and all functions of the vehicle explained to me. I told Scott what I wanted and that is what I bought. I also want to add that the ser knowledgeable and all functions of the vehicle explained to me. I told Scott what I wanted and that is what I bought. I also want to add that the service dept. is top notch, the only thing that I can think that needs attention is maybe getting a flat screen for the waiting area. More
by mark1969
Employees Worked With
Scott Pittenger
March 16, 2009
We were lied too! Rusty Wallace VW Garland Tried to cheat us! We went looking for new auto. One had price sticker of sale on it of $25,995.00 and said take $5,995.00 off price which was $20,000.00. The sign us! We went looking for new auto. One had price sticker of sale on it of $25,995.00 and said take $5,995.00 off price which was $20,000.00. The sign on car was hand wrote on front window with no sticker price sheet on the side of the window. Only the sign. The car had over 4000 miles was new model 2009 and had been discounted as used as demo we were told. Fully loaded. My father in law found the car and called us to come look, great deal after talking to salesman. My husband and I drove in as my father in law waited and was shown the car and told the price and really thought a great car. We drove it, agreed to pay sticker price of sign and filled out forms. Spend a couple of hours at dealers. We got all the way through finance and the finance guy Jason came out and said the sign was confusing and the sale was wrong. The car was really $25,995.00. He said the sign was confusing. The sales person was confused also he said on price. All this after we agread to check the banks for financing and run our credit. They were closing so we had to leave and I called back after we thought about it and told Jason no thanks! He did apologize for mix up, but still claims the price is not the $25,995.00 we were told and was on sign. If they can't even sell you a car for the price agreed on or wrote, then how can you trust that if anything goes wrong on the car that would be taken care of? They tried to hook you on gotta have that car then up the price!! Caroline More
by Carolineberen
Employees Worked With
Jason Finance/Sales Associate
March 14, 2009
Buying a car is always a stressful thing (and exciting). No matter what, there's the trade-in, the options - there's always a lot to consider. That is true everywhere. Rusty Wallis keeps things as simple as No matter what, there's the trade-in, the options - there's always a lot to consider. That is true everywhere. Rusty Wallis keeps things as simple as possible. One thing many people forget is that after the sale there is always maintenance. Rusty Wallis shines in this department. Whether it is just regular oil changes and service, or if something goes wrong, the service techs go out of their way to make things easier. From courtesy vans to take you to and from work or lending you a car, to taking the time to explain and help prioritize options. They take care of the big and little things, and they do them right. If you keep a car, its a fact that they get old and things need replacing or fixing. I keep going back because I know they go out of their way to make sure things run smoothly. Its not common anymore to find people who take real pride in their work. You can tell they do. More
by chasqui
Employees Worked With
Dimitri Finkler
March 12, 2009
The price was agreeable The salesman was extremely The price was agreeable The salesman was extremely knowlable He took his time to explain all of the features to me Made sure the car was detailed The price was agreeable The salesman was extremely knowlable He took his time to explain all of the features to me Made sure the car was detailed Made sure I was happy with the car Scott overall made the expeirence of car shopping enjoyable I will be back if I ever decide to trade in my 2009 Jetta TDI More
by waiikina
Employees Worked With
Scott Pittenger
March 11, 2009
We called from Oklahoma to see about buying a new vehicle. Ilia was wonderful to work with. We did everything over the phone. I am 9 months pregnant and was not going to be able to go to Texas to vehicle. Ilia was wonderful to work with. We did everything over the phone. I am 9 months pregnant and was not going to be able to go to Texas to sign the papers and pick up the vehicle. He overnighted everything to me and bent over backwards to have someone meet my husband to bring our new vehicle in exchange for our trade-in. We would definitely recommend Ilia to anyone. More
by shellywiles
Employees Worked With
Ilia Pauloo
March 06, 2009
I bought a new VW CC Sport from Rusty Wallis in mid-February. While I had been to several other dealerships, I had originally bought my 03 Jetta from Rusty Wallis and felt pretty good about the ex mid-February. While I had been to several other dealerships, I had originally bought my 03 Jetta from Rusty Wallis and felt pretty good about the experience. While some of the other dealerships haggled with price, Scott Pittenger at RW was straightforward and let me do most of the talking. I had talked to Scott a few months before, and when he contacted me again to check in, I gave him some feedback on some of the rival dealership offers. He quickly came back with a competitive price and beat the other offers without much negotiating. We were able to get most of the details covered over the phone and through email, and when I went in to buy the CC, the whole thing took just a little bit over an hour. The whole process with Scott and Rusty Wallis was straightforward and a low pressure sales environment without some of the aggressive tactics I have seen from others. Additionally, the finance rep and the other people who helped out were friendly and easy to work with... overall, a very positive experience. More
by jenksm
Employees Worked With
3
March 06, 2009
My experience working with Ilia Pauloo at Rusty Wallis VW was flawless. He not only gave me the best price in all of DFW on my brand new CC (and believe me when I say that I DID SHOP AROUND), he made me fee was flawless. He not only gave me the best price in all of DFW on my brand new CC (and believe me when I say that I DID SHOP AROUND), he made me feel unrushed and comfortable with the process all the way through. This car-buying experience was the easiest I have 'EVER' experienced...hands down. I love the car!! Brandon Cason brandon.cason@disney.com More
by bcason
Employees Worked With
Ilia Pauloo
February 22, 2009
I was looking for a used Prius. This dealer had one. I made an inquiry about it online. Within 24 hours the deal was done. The staff was courteous, efficient, and professional. The price I bought my Prius made an inquiry about it online. Within 24 hours the deal was done. The staff was courteous, efficient, and professional. The price I bought my Prius was far below other dealerships I had visited. I didn't have to haggle for the great price I got. I love my new car and may just buy a Volkswagen next time just to do business with Illia, Jason and Rusty Wallis VW. What a GREAT experience! Thank you, thank you thank you! More
by Teresakjohnson
Employees Worked With
Illia Pauloo and Jason Daniels
February 06, 2009
It took this dealership 4 business days to respond to my inquiry about a Jetta or Rabbit. By the time they got back to me we had already purchased a different brand. I had a VW before, purchased new from a inquiry about a Jetta or Rabbit. By the time they got back to me we had already purchased a different brand. I had a VW before, purchased new from a Atamian VW in Tewksbury, MA - they were bad too. And, while on a business trip, I stopped by another VW in Houston, TX a couple of months ago and I barely got the time of day from the sales rep. Back to Rusty Wallis: just bad customer service. In this economy I think they need to jump a lot higher when a customer calls. So, no VW in my garage. More
by edudaaa
Employees Worked With
Internet sales dept
December 29, 2008
I was looking for a Tiguan in a particular color combination for my wife. We live in Tulsa, OK and our local dealer said they could not find one anywhere in the US. I put out an inquiry on cars.co combination for my wife. We live in Tulsa, OK and our local dealer said they could not find one anywhere in the US. I put out an inquiry on cars.com to 3 dealerships in the Dallas area and all 3 had the exact vehicle I was looking for. All 3 responded with an automated e-mail thanking me for my inquiry. The difference was that Ilia picked up the phone early the next morning and called us. The initial conversation was good and within a week we had a deal worked out for a 2009 Tiguan subject to a visual inspection and a test drive. I booked a cheap SWA ticket into Love Field and Ilia offered to have someone pick me up at the airport. Fantastic. The day before I was to arrive Ilia test drove the car to make sure it was OK and found it had an intermittent fuel delivery problem. Rather than have the suspected faulty part replaced he obtained an identical car from another dealer rather than risk me driving a car back to OK that may have a problem. Unbelievable. The car was beautifully detailed ready for my inspection. After a test drive I filled out the minimum of paperwork which they had already preprinted in expectation of my arrival. Within 45 minutes I was driving off in the Tiguan. 4.5 hours of driving and I was back in Tulsa. Car is great to drive. My wife loves it. I never thought buying a car could be this enjoyable. More
by kiwiokie
Employees Worked With
Ilia Pauloo
