East Hills Chevrolet of Freeport

Dear Andrew, I wanted to take a moment to express my sincere appreciation for the truly outstanding service I received from you and the entire team at East Hills Chevrolet. The entire process, from star sincere appreciation for the truly outstanding service I received from you and the entire team at East Hills Chevrolet. The entire process, from start to finish, was nothing short of exceptional, and I am genuinely thrilled with my new vehicle. What impressed me most was your dedication and resourcefulness. When other dealerships struggled to locate the specific Tahoe I desired, you not only found it but ensured it was exactly what I wanted. You truly proved to be a man of your word throughout the entire transaction, which is something I deeply value in customer service. Furthermore, the level of personalized service you provided went above and beyond my expectations. Coordinating the pickup of my old Tahoe directly from my location and then arranging for my new vehicle to be delivered to me by Tyler, a member of your team, was an incredibly thoughtful and convenient gesture. It made the entire transition seamless and stress-free. I was also very pleased that you were able to keep my monthly payments consistent with what I was paying for my 2022 model. This attention to detail and commitment to securing the best possible outcome for me truly cemented my positive experience. It was an absolutely amazing experience all around, and I am delighted to be a customer of East Hills Chevrolet. Please extend my thanks to everyone involved, especially Karen. I will certainly be happy to refer friends and family to you, confident that they will receive the same high standard of service that I did. Thank you again! Toni Sullivan More

Bought my car over the summer, I was told they’d negotiate the online price, I drove an hour to get to this dealership and they wouldn’t budge on price. They also promised services twice a year but negotiate the online price, I drove an hour to get to this dealership and they wouldn’t budge on price. They also promised services twice a year but when I went to sign the paperwork somehow we couldn’t remember this deal.. but what I’m even unhappier about still to this day is the finance woman, she couldn’t answer any questions, got the finance amount wrong & gave me a loan with a horrible rate although my credit is good. They make you sign a paper that you cannot pay your car off early so I’m being screwed with interest monthly. Waste of a place I wouldn’t recommend. More

Andrew Pilch was excellent from the moment we walked into East Hills Freeport. He was patient & thoroughly explained multiple options regarding buying out my old car versus leasing a new one. He was extremel East Hills Freeport. He was patient & thoroughly explained multiple options regarding buying out my old car versus leasing a new one. He was extremely knowledgeable as well as attentive to tailoring individual needs. Highly recommended and 10/10 would refer family members and friends to Andrew as well as East Hills Chevy. More

I had an excellent experience at East Hills Chevy of Freeport working with Fati Harris. His customer service was exceptional—professional, knowledgeable, and genuinely attentive. He created a comfortabl Freeport working with Fati Harris. His customer service was exceptional—professional, knowledgeable, and genuinely attentive. He created a comfortable, no-pressure environment and took the time to address all of my questions and concerns. I truly appreciated his approach and would highly recommend seeing Fati Harris to anyone looking for a positive and stress-free vehicle buying experience. More

I recently purchased a new car from East Hills Chevy in Freeport and had an outstanding experience thanks to Andrew Pilch. Andrew was professional, honest, and incredibly helpful throughout the entire proc Freeport and had an outstanding experience thanks to Andrew Pilch. Andrew was professional, honest, and incredibly helpful throughout the entire process. He took the time to understand what I was looking for, answered all my questions, and made sure everything went smoothly from start to finish. Andrew made the car-buying experience easy and stress-free, and I truly appreciate his patience and knowledge. If you’re looking for someone who genuinely cares about his customers and goes the extra mile, I highly recommend asking for Andrew Pilch. Great experience overall! More

Andrew's initial dedication to getting answers to my questions on the phone are what made us go in to talk to him! That dedication never wavered through the entire sales process and beyond! He is the re questions on the phone are what made us go in to talk to him! That dedication never wavered through the entire sales process and beyond! He is the reason we decided to buy a car! More

Chris was awesome. Had such great patience. Don’t know what we would do without him Had such great patience. Don’t know what we would do without him More

The East Hills team was a pleasure to deal with every step of the way when I leased my car. Andrew went above and beyond with his customer service and knowledge! step of the way when I leased my car. Andrew went above and beyond with his customer service and knowledge! More

***Update 5/16/25 (4pm)***: After reading the response from Phil(Marketing Manager) I am thankful the owner and General Manager are making significant efforts to alleviate me of this horrible financial bu from Phil(Marketing Manager) I am thankful the owner and General Manager are making significant efforts to alleviate me of this horrible financial burden and terrible experience due to a poor quality GM vehicle. From a customer service standpoint, to see that they are ordering a new truck and replacing the defective one with now (2) catastrophic mechanical failures, reflects a genuine customer service effort. I look forward to receiving the new replacement vehicle from the factory as promised. Also I look forward to being updated from management/ownership regarding my reimbursement for the car payment/insurance cost differentials for the roughly 8 week process I'm being told is ahead of me. Thank You Phil for your prompt response and statements, that is a great example of how a business should treat a customer who has experienced such a horrific experience. I give 5 stars for the customer service thus far. More

Another Update *** 5/15/25: Please see my review from below. My 2025 Colorado Trailboss had to have a full transmission replacement after only 400 miles. I received the vehicle back with the new transmis below. My 2025 Colorado Trailboss had to have a full transmission replacement after only 400 miles. I received the vehicle back with the new transmission on 4/29. Now on 5/15 the vehicle is back in the service department with metal debris in the oil pan and the vehicle will require a full "tear down" of that replacement new transmission. GM quality is an absolute disgrace. And of course there is no type of reimbursement for me as a customer experiencing this horrific experience. Based off of the dealer and GM policy I have to wait for the tear down and for them to fix the vehicle even though the last time they claimed to fix it and bring it to "factory standards". Buyers beware of this dealership and GM brand trucks. The quality is simply not there. Truly a shame management and ownership can't step in and resolve the issue with a full replacement of an obviously extremely defective vehicle. I am sure they will just "fix" it like the last time and of course the vehicle will fail again, and simply not replace or refund this Lemon, based off of their "policies". Any customer would reasonably think there is no way that a person can make a $50k purchase of a new 2025 truck, and experience such major mechanical failures that place my family, children and the public at a safety risk; but at this dealership you will experience just that, and receive no type of reimbursement for this horrific experience, only that they are bound by "GM policies". This issue along with all the national level recalls on these GM products just show the reality of the poor quality standards of this company. I have placed another safety complaint with the : NHTSA Complaint Number: 11661121 More