East Hills Chevrolet of Freeport - Service Center

Service My 2011 Chevy Cruze Bical Chevy's unservice was worse than ever. Never going there again. Paul Conte Chevy was wonderful and I appreciated the sterling service I received Bical Chevy's unservice was worse than ever. Never going there again. Paul Conte Chevy was wonderful and I appreciated the sterling service I received. Fantastic, Great, Awesome. Tony & Ethan were so helpful and were informative and personable. More

excellent service I live in huntington and was very unhappy with the service up here. I was extremely surprised when my girlfriend called your dealer and was able to ge I live in huntington and was very unhappy with the service up here. I was extremely surprised when my girlfriend called your dealer and was able to get an appointment that week. we dealt with ethan who was very professional, he called me multiple times to update me on the car. very happy with the service. will be returning there and not huntington. More

"We are here to help you" This is how my customer service rep, Dollette spoke to me when I called in a panic. I had been using a neighborhood service station for my oil changes This is how my customer service rep, Dollette spoke to me when I called in a panic. I had been using a neighborhood service station for my oil changes and they were using the incorrect type of oil causing a great deal of damage to my car, I was driving close to the dealership and called the service department and was told to come right in. I was told "we are here to help you" Not only was my car fixed but my rep spent a great deal of time on the phone two days in a row explaining the mechanics of it all to me. She was extremely knowledgeable. Customer Service was top notch - where else can you find someone to take that amount of time with you these days? Every customer service dept I speak to at other companies involves 10 minutes minimum of automated nonsense before you can speak to a live person and then they are reading off a script to you. Not at Paul Conte Chevrolet Service Dept. The cashier who checked me out also provided the same level of service -she was kind and courteous-joking around with me after a long day brought a smile to my face. I stopped by the office of the service manager Tony on my way out and was met with the same great service from him as well. Highly recommend this team. More

The best team in town Went into the service dept. to have the Ignition switch changed due to recall and was greeted by Ethan with a big smile and great service. Was offered Went into the service dept. to have the Ignition switch changed due to recall and was greeted by Ethan with a big smile and great service. Was offered a cup of coffee while they wrote the car up. They then took me home while it was being worked on. More

Very helpful. Great customer service. Patty in service has been very kind and helpful. Easy experience. This was my new car and the notices for recall were worrying be. But as I said thi Patty in service has been very kind and helpful. Easy experience. This was my new car and the notices for recall were worrying be. But as I said this team was very helpful. More

Wonderful expreience I brought my vehicle in for service The service rep Ethan Banfield wrote me up He was extremely polite and professional. Very knowledgeable he explain I brought my vehicle in for service The service rep Ethan Banfield wrote me up He was extremely polite and professional. Very knowledgeable he explained in detail what was wrong with my car and was able to get it and out in a reasonable time frame Very pleased with my experience with Ethan and Paul Conte More

good service I would recommend this place highly. My service tech took the time to go over & thoroughly explain all of my options with me. I was completely comfort I would recommend this place highly. My service tech took the time to go over & thoroughly explain all of my options with me. I was completely comfortable & satisfied & my car runs better than ever. Thanks Ethan More

service at paul conte chevolet Keith was very professional and very helpful with my problem. I will recommend others to go to this dealership. My issue is fixed with my vehicle and Keith was very professional and very helpful with my problem. I will recommend others to go to this dealership. My issue is fixed with my vehicle and I am very satisfied. More

I am a private chauffeur who has to maintain his car very well. I have been servicing my chervolet truck over Paul conte chervolet over a year. It has been always a pleasu who has to maintain his car very well. I have been servicing my chervolet truck over Paul conte chervolet over a year. It has been always a pleasure to come here. I am in and out in time with out any extra wait. thanks to tony Vincente and ethan Banfield More

Nothing was going right, but Steve made it happen. Short version… I waited 2 weeks for an appointment, with days away from a road trip they had my car for 4 ½ hours and nothing was done. Steve Skulnik Short version… I waited 2 weeks for an appointment, with days away from a road trip they had my car for 4 ½ hours and nothing was done. Steve Skulnik the GM got involved and now I’m on my way down the coast. Long Version below. Walk into Paul Conte Chevy on 30th of September to schedule an appointment to fix the trigger on my shifter that gets stuck and have whatever apps (GPS) loaded into the radio that were not available when I purchased the car. Lady says not until the week of the 13th. I only have my schedule till the 12th in front of me so I have to set this up later. I can make some time in the morning of the 13th and schedule the service on their website. I get an email saying I will be contacted within 24 hours for more details. 2 weeks go bye, bring the car in at 10 a.m. and the girl says you’re not on the schedule. I show her the e-mail and she says o.k. but the car won't be ready until 2 p.m. I say o.k. that will give me enough time to take care of work from 2- 5 (I inspect houses so I need the car to go from house to house.) She has a bit of an argument with me about the "apps" but whatever. I call at 2:06 and I am told the girl will call me back. I call again at 2:34 and I am told the car is ready, I ask what the details were of what they did and I am put on hold. The person on the phone comes back and says oh the car was just put back on the lift to be checked again. (It’s been 4 1/2 hours and I have to work now). I ask how long is that going to take... will it be ready when I get there. She replies the girl will call me back. I tell her don't touch the car, take it down, I'm picking it up in ten minutes. I walk in and say to the girl "Picking up". She hands me a piece of paper and says your car will be right around. No "would you like to make another appointment" No "sorry we couldn't get to your car" No nothing. The following morning I receive a voice mail from Steve Skulnik the general manager. He apologizes and would like to speak with me about my visit. I return his call and we discuss the events that occurred. He apologizes and offers to take my car in as soon as I am ready; I agree and bring him the keys at 8:30 the following morning. Steve walks over to the service center with me. We discuss the issues of the vehicle along with Tony the service manager. They give me a ride home and before I know it the car is ready at 1 for me to pick. They explained the update for the computer was completed and parts will have to be ordered for the shifter. I arrive 10 minutes later and Steve, Tony, and I discuss the next step, I explain exactly how time sensitive the repair is. I understand its Wednesday but I have a road trip down the coast early next week. Steve says no problem and goes to overnight the parts. Once he is done ordering the parts he tells me to bring the car in Friday morning. I explain if it is going to take more than an hour I will need a loaner for a couple of hours because I already have prior engagements that cannot be broken. Steve tells Tony to make sure I get a loaner. I get in my car to leave and check the “apps” and it appears they are not there, not even the original “apps” (Pandora & Stitch). I walk into Steve’s office and ask him to help me because I feel I may very well be doing something wrong. Steve gets in the driver side and I sit in the passenger side. Within seconds he explains this isn’t right and asks for a few minutes of my time as he pulls the car back into the garage. Without hesitation Steve gets a tech working on the car and Tony talks Chevy shop with me. After a few minutes the car is ready with “apps”. I bring my car in Friday morning and grab the loaner in a little less than a half hour, not bad considering the place was mobbed already before 9 a.m. I call service at 2 to see if it is ready and had to leave a message. It was a little later and I really needed an answer about time because of my own time schedule needs so I called again and left Steve a message. He called me back shortly after and said the car is good to go. I walked in around 2 and was out in minutes. I walked over to Steve’s office to thank him but he was not there. The following morning he called me to apologize that he wasn’t there when I picked up my car because of a family emergency. I thanked him for his decisions to act quickly at each point in time that an issue would arise to get my car in proper form before my trip. End result is my car is tip top and ready for a long journey thanks to Steve’s Managerial skills. I wish some of our local sports teams had management as good as Steve. More