East Hills Chevrolet of Freeport - Service Center

I had a problem with my 2009 HHR. I called the service dept. and they told me to come in the next day. I tend to stay away from "dealerships" because I have seen them create more problems then they fix, b dept. and they told me to come in the next day. I tend to stay away from "dealerships" because I have seen them create more problems then they fix, but I was plesantly suprised. I got in at 7:30 and was out by 11:30. There was no charge for the repair as it was covered under warranty. I also took advantage of an "oil change special". They really changed my impression abou dealer service. More

5 star service! Whenever I bring my car away, (for everything from simple oil changes, to recall service, to radio upgrades,) I'm always greeted with a "Mr. Zmuda," and a "Sir," whenever I'm addressed everything from simple oil changes, to recall service, to radio upgrades,) I'm always greeted with a "Mr. Zmuda," and a "Sir," whenever I'm addressed. That shows Class! (No, I don't expect it, but it's still nice to see, and that's what makes me go back.) Quality of work is generally very good. There was only one occasion when I'd come in for an Onstar upgrade that they "fixed" my working Onstar radio instead of upgrading it. (Whoops - operated on the wrong leg... SORRY... :) ) That's the ONLY blunder I've ever encountered from them. Their friendliness is top notch. They smile, and talk to me like a human being. I don't know much about cars, so when they explain things, they do so in terms I can understand. But they do it with a PASSION! (You can tell that these guys like their cars.) Pricing is fair and generally comparable (sp?) with other dealerships' plans. An oil-change for a Suburban (large SUV) goes for about $35 for the basic oil change (not the "rotate the tires, change the belts, install new wipers," scheduled maintenance plan, which I BELIEVE goes for something like $369 or something like that, but still the $35 oil change IS a maintenance oil change, and they get it right - unlike my mom's car who went in for an oil change and a tune up, and for the past 3 years, the accelleration has been sluggish (slow to respond) at times.) Overall, I like bringing my car to the dealership where I bought it. I get the oil changed about every 3000 miles (give or take,) and I feel that both the caliber of TECHNICAL service and CUSTOMER service are above par. More