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East Hills Subaru of Sayville

Sayville, NY

4.8
1,178 Reviews
Why East Hills? We've been serving Long Island’s automotive needs since 1955. Our reputation has been built on honesty, integrity and the best possible service. We are committed to maintaining the highest standards in our sales, service and parts departments by offering consumers quality products, professional expertise and financial value. Our long-term staff is continually trained in their fields and believes every customer deserves respect and exceptional effort. Our facility has state-of-the-art equipment and enough space to show off our extensive inventory. If you ask us what our most valuable asset is, the answer is simple: You.
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5700 Sunrise Highway

Sayville, NY

11782

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Showing 1,178 reviews

December 09, 2019

Straight shooters, from manager to sales to finance!! No pressure, very little back and forth! Big difference, they respect an educated consumer!! Always prompt with communication!! More

by Joeslo
Recommend Dealer
Yes
Employees Worked With
Rob(finance) worked with him 5 years ago and it was a pleasure, jyy it at like today!! Looking forward to working with him in another 5!!!, Howard Borgen
Dec 11, 2019 -

East Hills Subaru of Sayville responded

Thank you for the great review and welcome to our Donaldson’s family club, respectfully Steven fulco...g.m. Sales operations

December 07, 2019

Stopped in this weekend to purchase a new Crosstrek. It was a very frustrating experience, between a salesman who didn't know how to sell cars, and a sales manager who obviously didn't want to sell a car, More

by joealessi
Recommend Dealer
No
Employees Worked With
Zaak Paul
Dec 08, 2019 -

East Hills Subaru of Sayville responded

Thank you for the feedback, although it seems you have left out some very important facts about your visit, we were more then willing to sell you a crosstrek, but , we offered you a great price well below invoice that was not in your budget. The offers you made to us were so far behind invoice that it did not make sense to lose so much money on a new car sale. The deal you wanted was not realistic, I would venture to guess if you got the price you wanted from Riverhead then it was most likely a lower optioned model, or someone at Riverhead made a pricing error. The salesman you worked with, zaak, is a top salesman in the northeast region and his satisfaction scores with his Subaru customers tell the story, we are lucky to have him. We use all feedback good and not so good to do better going forward. Thank you for your feedback. Respectfully... Steven Fulco...g.m sales operations

Dec 08, 2019 -

joealessi responded

Actually it is the same model, with the sport package, so it is a better model. Your salesman was just not in the mood to try and make the sale. There were many things that could be done to help us get into that car. This was not our first new car purchase, we have purchased many new cars, and I have never dealt with a salesman who was so negative. If this is how Donaldson's does business then I'll take my business elsewhere. I am actually surprised at your response to this review... but maybe I shouldn't be, as it shows the same lack of customer service that was shown that day at the dealership. I hope everyone reading your response can see that,

Dec 08, 2019 -

East Hills Subaru of Sayville responded

Thank you for your feedback

December 03, 2019

Wonderful car purchasing experience. Everyone at this dealership was lovely, patient and helpful. I was not rushed into or persuaded to buy a car. I made a logical decision based on my More

by gee
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chiofalo
Dec 03, 2019 -

East Hills Subaru of Sayville responded

Thank you for this great review, good luck with the new car and welcome to our Donaldsons family club, respectfully.... Steven Fulco... G.M sales operations

December 02, 2019

Donaldsons has a great team of professionals that go above and beyond to make sure your buying experience is hassle free. This is my second car from them. More

by Jjtraum
Recommend Dealer
Yes
Employees Worked With
Robert Zolniak, Howard Borgen, Mary Young
Dec 02, 2019 -

East Hills Subaru of Sayville responded

Thank you for this great review, hassle free is the way we roll ! Good luck with the new car and welcome to our Donaldsons family club, respectfully.... Steven Fulco.... G.M sales operations

November 30, 2019

Straight Forward and Honest Experience Dealing with Howard Borgen and Donaldson Subaru was such a direct and professional experience. It made my buying decisions a simple next step. I More

by JoeN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Borgen, Mary Young
Nov 30, 2019 -

East Hills Subaru of Sayville responded

Thank you for this great review, good luck with the new car and welcome to our Donaldsons family club, respectfully..... Steven Fulco... G.M sales operations

Dec 02, 2019 -

East Hills Subaru of Sayville responded

Joen, we really appreciate your great feedback!

November 30, 2019

I had such a fantastic experience here- Mike Chiofalo and crew made it so simple, easy, and pressure-free to lease my new car. It was truly a quick and enjoyable process working with such genuine, funny, and More

by JDuffy
Recommend Dealer
Yes
Employees Worked With
Michael Chiofalo, Mary Young
Nov 30, 2019 -

East Hills Subaru of Sayville responded

Thank you for this great review about Donaldsons and Mike, we are thankful for your business, good luck with the new car and welcome to our Donaldsons family club, respectfully.... Steven Fulco... G.M sales operations

November 20, 2019

Every person I dealt with was helpful, professional, and enthusiastic. I had a great experience and love my new car. And there were even puppies visiting! More

by Pgleasner
Recommend Dealer
Yes
Employees Worked With
Eric Rubeck, Dave Clark
Nov 20, 2019 -

East Hills Subaru of Sayville responded

Thank you for this great review , we are very thankful for your business, good luck with the new car and welcome to our Donaldsons family club, respectfully.... Steven Fulco.... G.M sales operations

Nov 22, 2019 -

East Hills Subaru of Sayville responded

Pgleasner, thank you for your kind words! We're happy we could help.

November 20, 2019

Staff is very professional. David Clark was very helpful and patient. He definitely made my shopping experience stress free - Thank you. I would definitely recommend him to family and friends. More

by Isteyert
Recommend Dealer
Yes
Employees Worked With
Dave Clark
Nov 20, 2019 -

East Hills Subaru of Sayville responded

Thank you for the great review, Dave does a wonderful job and we are quite lucky to have him, good luck with the new car and welcome to our Donaldsons family club, respectfully.... Steven Fulco... G.M sales operations

November 18, 2019

We had an amazing experience with this dealer. Zaak our salespersons was so professional and low pressure, which made the experience an absolute pleasure. The whole process was quick, smooth and easy. I hi More

by dodonna40
Recommend Dealer
Yes
Employees Worked With
Zaak Paul
Nov 18, 2019 -

East Hills Subaru of Sayville responded

Thank you for this wonderful review ! Good luck with the new car and welcome to our Donaldsons family club, respectfully.... Steven Fulco... G.M sales operations

Nov 20, 2019 -

East Hills Subaru of Sayville responded

Dodonna40, we really appreciate your great feedback! Good luck with the new car and welcome to our Donaldsons family club, respectfully.... Steven Fulco... G.M sales operations

November 11, 2019

David Clark was our salesman and he was amazing. David Clark was our salesman and he was amazing. Low-pressure very knowledgeable no nonsense approach. We picked up our car today he spent lots of ti More

by jperini
Recommend Dealer
Yes
Employees Worked With
Dave Clark, Shane Ohliger
Nov 13, 2019 -

East Hills Subaru of Sayville responded

Thank you for the great review and welcome to our Donaldson’s family club, respectfully Steven fulco, g.m. Sales operations

Nov 14, 2019 -

East Hills Subaru of Sayville responded

Jperini, thanks for your great review, and for giving our dealership such a high star rating! Good luck with the new car and welcome to our Donaldsons family club, respectfully.... Steven Fulco... G.M sales operations

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