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East Tennessee Ford

Crossville, TN

4.8
130 Reviews

2712 North Main Street

Crossville, TN

38555

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Showing 130 reviews

August 29, 2026

Best service I have ever received from any dealership. The advisors where helpful and caring for not only me but my vehicle. More

by thomaswilliams355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Williams, Doug Coomes
Aug 29, 2026 -

East Tennessee Ford responded

Knowing that the service on your Kia Sorento was the best you’ve experienced means a great deal to our team. We’re glad our advisors could care for both you and your vehicle so attentively. Gregory Stechschulte Victory Automotive Group - Marketing Gregory.stechschulte@vagmgt.com

August 26, 2026

The sales dept was very responsive. Found me the truck I wanted and Brandon and Tyler worked very well together to insure I got practically everything I asked for in the truck and the d More

by OSPREY3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon, Tyler, Andrew Authier
Aug 27, 2026 -

East Tennessee Ford responded

We’re glad our sales department was so responsive and could find you the perfect used Ford F-150 with nearly all the features you requested. Your positive feedback and five-star rating mean a great deal to our team. Gregory Stechschulte Victory Automotive Group - Marketing Gregory.stechschulte@vagmgt.com

August 24, 2026

Charles Deck did a amazing job. At getting me into the truck that I wanted. And at a price that I could afford a month. A hug shot out to all that had a hand in this More

by TAMMYHENLEY286
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Deck
Aug 24, 2026 -

East Tennessee Ford responded

Your shout-out to everyone involved highlights the teamwork behind your purchase. Knowing we could secure the new Ford Maverick you wanted at a monthly payment that works for you is truly rewarding. Andy Pugh General Manager andy.pugh@etnford.com

August 23, 2026

I made an appointment, I was waited on promptly, and the car was ready in the time estimated. More

by Julia macManus
Recommend Dealer
Yes
Employees Worked With
I don't remember his name
Aug 24, 2026 -

East Tennessee Ford responded

Your note about being seen promptly and receiving your Escape on schedule reflects our service department’s focus on efficiency. Knowing the service was completed within the estimated time is rewarding. Andy Pugh General Manager andy.pugh@etnford.com

August 21, 2026

The service was good. The only problem was, that I called back and left a message for the service representative to return my call regarding a fix to a problem they found. More

by Norma Hyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Harvey
Aug 21, 2026 -

East Tennessee Ford responded

Thank you for your very kind review, Norma. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at East Tennessee Ford. Andy Pugh General Manager andy.pugh@etnford.com

Aug 21, 2026 -

East Tennessee Ford responded

Thank you for your feedback. We're glad to hear the service itself was good, but we apologize for the lack of follow-up communication. We will work on this feedback with our team, and please feel free to reach out if you need any further assistance. Andy Pugh General Manager andy.pugh@etnford.com

August 19, 2026

The staff were kind and friendly. I’m not giving 5 stars because there was an issue with my car that required 3 return visits. More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
Aug 20, 2026 -

East Tennessee Ford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us are glad to have you as a customer. Andy Pugh General Manager andy.pugh@etnford.com

August 17, 2026

Very professional. Extremely helpful. Will has always provided good communication and care in handling any problem that I may encounter. More

by DBURELISON
Recommend Dealer
Yes
Employees Worked With
Will
Aug 17, 2026 -

East Tennessee Ford responded

Thank you for your five-star review. It’s rewarding to know our service team provided clear communication and attentive care for your Ford Escape. Andy Pugh General Manager andy.pugh@etnford.com

August 16, 2026

Very friendly dealership. Everyone is so helpful. Great selection of vehicles to choose from. Our salesman, Mark T. was great to work with. More

by KRIS.JACKSON47
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Trecee
Aug 16, 2026 -

East Tennessee Ford responded

Our team enjoyed guiding you through selecting your used Jeep Wrangler. Knowing you found our team friendly and helpful means a lot to us. It’s great to hear our wide range of vehicles and personalized support made your visit seamless. Andy Pugh General Manager andy.pugh@etnford.com

August 14, 2026

Took F-150 in for transmission work. Service department, parts department was great to work with. Everyone was friendly and courteous. Truck was fixed and working great. More

by Dsm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
Aug 14, 2026 -

East Tennessee Ford responded

Knowing that the transmission work on your F-150 went smoothly means a lot to our team. Our service and parts departments are pleased we could complete the repair and get your truck back on the road. Andy Pugh General Manager andy.pugh@etnford.com

Aug 14, 2026 -

Dsm responded

PS, Heather service advisor and Jacob in parts are great.

August 14, 2026

They found the right car we were looking for. The salesman was very helpful in showing ithe car off. However the wait to deal either the financing was very long. We go a very good interest rate More

by GARWOODR454
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Belfry was particularly hepful
Aug 18, 2026 -

East Tennessee Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at East Tennessee Ford. Andy Pugh General Manager andy.pugh@etnford.com

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