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East Tennessee Ford
Crossville, TN
149 Reviews
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Showing 149 reviews
September 24, 2026
Buying a vehicle from here was extremely easy and relaxed. The staff was very polite and helpful and a big thanks to Dante for making this happen. relaxed. The staff was very polite and helpful and a big thanks to Dante for making this happen. More
by MOJOBUDDY78
Verified CustomerEmployees Worked With
Danté Erebara, Andy Pugh, Andrew Authier, Gary Lau, Doug Coomes, Collin Abston
September 12, 2026
Miscommunication between the service dept and sales person. I bought a used car that was having a "what I thought a new crate motor" installed. After the sale was done I found out it was a used motor. person. I bought a used car that was having a "what I thought a new crate motor" installed. After the sale was done I found out it was a used motor. That is no big deal but I bought the car mainly because of the "new crate motor". I may have bought it anyway but would have gave it more consideration. I have asked several times for info on the used motor like the year, mileage so I would no the actual miles on the motor for resale. I have gotten nothing. I even called back and talked to service and he was going to send it to me and I got nothing. I have purchased 4 cars from the same sales person with no problems but now I guess they have enough business to not care about service after the sale. 90 day 3000 mile warranty: The car has a problem with the radio which is covered but was told I needed to call the Dodge dealership. Well, I did not buy the car from the Dodge dealership or the warranty. The least they could do is set up the appointment since they sold the car to me. I passed their name out like candy for years. Things change I guess. More
by johnwtripp
Employees Worked With
Gary Lau, Doug Coomes, Collin Abston
September 10, 2026
The salesman was patient and very communicative until the purchase was done, bow is been a couple weeks and still have no answers to my questions and info needed about the gps in my new suv, looks like costu purchase was done, bow is been a couple weeks and still have no answers to my questions and info needed about the gps in my new suv, looks like costumer relationships mean nothing and customers are just a number, however 70 percent of the people who are experiencing the same issues will never buy twice from this business More
by SKYTREESERVICELLC
Employees Worked With
Justin dishman, Andy Pugh
