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East Tennessee Ford

Crossville, TN

4.8
130 Reviews

2712 North Main Street

Crossville, TN

38555

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Showing 130 reviews

June 20, 2025

Dropped in for an unexpected issue. The service dept took care of me and repaired it within a short period of time More

by KJD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William, Doug Coomes
June 20, 2025

Austin was very friendly and helpful. He was probably the nicest service person I’ve dealt with at this location. I would highly recommend him More

by BETTYSTAB13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
June 20, 2025

Service Department is very knowledgeable and works on the truck very quickly! Super friendly and explains what needs to be done. More

by linrio16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
June 19, 2025

For eight years, ETF service department has provided dependable, worry-free service for my vehicles. Never had to return vehicle for any failures to do what was requested or because of any workmanship More

by CHILDXI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Pugh, Gary Lau
June 19, 2025

Serviced in fairly reasonable time. Not happy issue with car wasn’t addressed and hasn’t been fixed in years. More

by oinksnmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Authier
June 19, 2025

My service was fast and efficient. William my service representative went over my vehicle check-up throughly and asked if there were any questions or concerns. More

by BUTTERCUPARCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William, Doug Coomes
June 18, 2025

Great customer service. Service was excellent and quickly. I was notified of any issues however I did not have any issues but they inspected my vehicle and were very thoroug More

by MASSAROMICHAEL84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malachi Ray is a great salesman , Andy Pugh, Andrew Authier, Gary Lau, Doug Coomes, Collin Abston
June 18, 2025

Great experience as always. East Tennessee. Ford always does an outstanding job with my service. More

by STOVERWADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Harvey, Doug Coomes
June 18, 2025

they figured out the issue and paid for it themselves because I bought used 1 month ago More

by dkmyers2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
June 18, 2025

All went as it should, no issues, none. Will did great. Have a very nice day. More

by MCSPITLER8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Coomes
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