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East Tennessee Ford
Crossville, TN
119 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 119 reviews
June 18, 2025
There was a few issues, but the Service Manager, Doug Cooms, was able to take care of all the issues and more. It was nice to have Doug listen and then solve the issues, answer my questions and make me Cooms, was able to take care of all the issues and more. It was nice to have Doug listen and then solve the issues, answer my questions and make me a happy customer! More
by PHILPERRY
Verified CustomerEmployees Worked With
June 15, 2025
All representives were courteous & friendly ,service work done as described in timely manner, near price estimated done as described in timely manner, near price estimated More
by rksmith74
Employees Worked With
June 15, 2025
Very good service and polite employee loyees a comfortable atmosphere Overall a very good experience! comfortable atmosphere Overall a very good experience! More
by MARKEWOODY3
Employees Worked With
June 15, 2025
Work completed in a timely manner and good communication. New ca complimentary services and oil change New ca complimentary services and oil change More
by JLAPSLEY
Employees Worked With
June 15, 2025
Wonderful staff even though they have to upsell! Great work and customer service. Always attentive to the vehicles needs. Great work and customer service. Always attentive to the vehicles needs. More
by lindaafisk
Employees Worked With
June 14, 2025
Good explanation of what needs done as my vehicle approaches 100,000; basic service and once over was good. approaches 100,000; basic service and once over was good. More
by smiths14
Employees Worked With
June 14, 2025
Awesome service as always. ... I don't have else to say. Hmm. Hmm.hmm.hmm ... I don't have else to say. Hmm. Hmm.hmm.hmm More
by minnapcrabtree
Employees Worked With
June 13, 2025
It is always a pleasant experiance going to East Tennesse Ford for service. They provide quzlity service at a reasonable price. The staff is always pleasant & friendly. Ford for service. They provide quzlity service at a reasonable price. The staff is always pleasant & friendly. More
by docdress
Employees Worked With
