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East Tennessee Ford
Crossville, TN
119 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 119 reviews
June 08, 2025
East Tennessee Ford has always been helpful and courteous. Their Service Dept. answers my questions and goes above and beyond.. courteous. Their Service Dept. answers my questions and goes above and beyond.. More
by THINKLE556
Verified CustomerEmployees Worked With
June 07, 2025
I am very satisfied with the service department at east tennessee ford. My service advisor always explains exactly what is going on and how much it should cost. tennessee ford. My service advisor always explains exactly what is going on and how much it should cost. More
by anotherbigg
Employees Worked With
June 07, 2025
I did not have an appointment and drove in because my Escape had a brake light out. They got me in and fixed it. Escape had a brake light out. They got me in and fixed it. More
by CREWSCAROL
Employees Worked With
June 07, 2025
Taken care of in a timely manner and stayed in contact to let me know what the issues were and when it would be finished. Much appreciated. let me know what the issues were and when it would be finished. Much appreciated. More
by 4macs1992
June 05, 2025
Everyone I came in contact was very friendly and professional. The waiting room was very comfortable! professional. The waiting room was very comfortable! More
by bmprice13
Employees Worked With
June 05, 2025
Thomas was nothing but A HELP. HE WAS POLITE & HELPFUL. HE HAD RHE JOB DONE IN AN HOUR!!! GOOD MA....HOPE YOU R PAYING HIM ENOUGJ FOR HIM TO STAY ON BOARD!!! HE WAS POLITE & HELPFUL. HE HAD RHE JOB DONE IN AN HOUR!!! GOOD MA....HOPE YOU R PAYING HIM ENOUGJ FOR HIM TO STAY ON BOARD!!! More
by WDBURLING
Employees Worked With
Thomas.
June 05, 2025
Customer Service is great from front end to service. Shout out to Michael, who transported me multiple times, and to Will in Service that didn't stop looking until the issue with my truck was resolved. Shout out to Michael, who transported me multiple times, and to Will in Service that didn't stop looking until the issue with my truck was resolved. More
by L Waller
Employees Worked With
Will in Service & Michael who transported me several times!
June 04, 2025
We have always had great experiences with this dealerships service department. It is easy to get an appointment. Service is completed in the stated time frame, and the prices are reasonable. dealerships service department. It is easy to get an appointment. Service is completed in the stated time frame, and the prices are reasonable. More
by bherring52
Employees Worked With
June 04, 2025
Had a problem and arrived without an appointment and was taken care of with compassion. taken care of with compassion. More
by MTERRAFORTE
Employees Worked With
