Easterns Automotive Group of Alexandria

Superb Service from James and Danny Extremely pleasant experience! Purchased vehicle and had second thoughts about my first choice. Working with James and the management team, I was ab Extremely pleasant experience! Purchased vehicle and had second thoughts about my first choice. Working with James and the management team, I was able to do a hassle free exchange using the 7 day return/exchange program. Great to have a dealership keep their word and ensure a satisfied and happy customer. If you need a quality used car, go see James at Easterns Auto Group...you will be glad you did! More

Great experience! An easy and efficient car buying experience; very knowledgeable and helpful. I knew what I wanted, and Singh got me in and out with ease. An easy and efficient car buying experience; very knowledgeable and helpful. I knew what I wanted, and Singh got me in and out with ease. More

Buyer from Out-of-State Easterns Automotive Group Alexandria is excellent. I live in Florida and after a month of looking for a 2015 Mercedes Benz ML 350 with all the optio Easterns Automotive Group Alexandria is excellent. I live in Florida and after a month of looking for a 2015 Mercedes Benz ML 350 with all the options for my wife, I finally found one at Easterns Alexandria. On Tuesday night I called their headquaters to make sure the car was still available. On Wednesday morning I called the local dealership in Alexandria and spoke with Mirza. He was excellent. He helped me tremendously since I was a buyer from out of state on 3 major areas. (1) I wanted to pay a small deposit to secure and hold the vehicle until Saturday when I could get to Alexandria. Mirza ran around between his manager and the finance department and continually kept me updated via text and phone and I was able to pay the deposit over the phone and secured the vehicle. (2) I was already pre-approved by my local bank in Florida for the car loan. Mirza served as the liason between me and their finance department. I contacted my banker and she spoke directly with Mirza's team. We were able to reach an agreement about the finance procedure of how my Florida bank would release the funds on the loan to Easterns Automotive when I was able to get to Alexandria. (3) I had scheduled an appointment with a local Mercedes dealer to do a pre-purchase inspection of the car prior to my arrival. After I made the deposit, I asked Mirza to take the car to the MB dealer for the inspection in my absence. On Thursday night, Mirza dropped off the car and left it overnight at the MB dealer as we had arranged. By Friday the inspection was over. I paid the dealer over the phone and received the news that the car was in excellent condition. Mirza took the car back from the dealer on Friday. I arrived from Florida to Alexandria on Saturday with my wife and all the issues were already resolved with Mirza's help. We test-drove the car and then purchased the car. Everything was addressed prior to my arrival. Dan is a tough negotiator but a really good guy. He gave us a full tank of gas and we left for the long journey to Florida. Thank you Mirza for all your help. We love the car. More

Tremendous help! I would just like to say Phillip was such a great help. He answered all of my questions and concerns about my current vehicle trade in. I have really I would just like to say Phillip was such a great help. He answered all of my questions and concerns about my current vehicle trade in. I have really bad credit so getting professional advice was just what i needed. When i figure things out i will definitely be back! More

Outstanding ..! I am really happy with my purchase , Antony Kha Was very friendly and helpful gave very detail insight of the vehicle I got. Also thanks to the manage I am really happy with my purchase , Antony Kha Was very friendly and helpful gave very detail insight of the vehicle I got. Also thanks to the manager Danny Nguyen, who was very helpful for trading in my vehicle and gave me the best price. overall I would rate 10/10 for their services. thank you More

New Car This dealer was great, especially Mark Linder who worked with his team to get thae car to a certain amount that I could afford. Overall great experien This dealer was great, especially Mark Linder who worked with his team to get thae car to a certain amount that I could afford. Overall great experience. More

Great buying experience! Easterns was terrific. No games, no hassle, no pressure. And they have a great inventory. I have purchased many cars in my time, and this was the most Easterns was terrific. No games, no hassle, no pressure. And they have a great inventory. I have purchased many cars in my time, and this was the most pleasant experience I have had. Thank you Desmond! More

Don't have to walk on glass!!!! The credit/approval process was fluid, smooth and the need for the consumer to walk away knowing all options was the best and very genuine. The experi The credit/approval process was fluid, smooth and the need for the consumer to walk away knowing all options was the best and very genuine. The experience was very pleasing, straightforward and engaging. Danny was clear, tenacious, and reliable . My salesperson, Lonnie, conducted the transaction with utmost professionalism and sincerity. Walter Diaz was also very helpful. They definitely have my recurring business. Thank you. More

So glad I found Easterns! I was looking for a 2-3 year old luxury car and spent many hour in the showrooms of Audi, BMW, Infinity etc .and if you are not there to buy a new car I was looking for a 2-3 year old luxury car and spent many hour in the showrooms of Audi, BMW, Infinity etc .and if you are not there to buy a new car they really don't give you the time of day. At Easterns you are treated like you are their only customer and there is no hard sell. My salesperson, Lonnie, spent many hours with me finding the right car , researching all the online reviews/Carfax reports, financing options, explaining all of the features of the cars etc. and he was available 24/7 for me on his cell to answer any questions. No need to look further. More

GREAT EXPERIENCE, OUTSTANDING CUSTOMER SERVICE. My experience was a tremendous one, customer service was knowledgeable, professional, poised, and well polished. Didn't had to ask all the questions i My experience was a tremendous one, customer service was knowledgeable, professional, poised, and well polished. Didn't had to ask all the questions in my mind. Mr. James Smith knew what I was needing before I could share. My experience was outstanding and I would recommend anyone to visit. More