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Eau Claire Nissan

Eau Claire, WI

4.6
446 Reviews
Eau Claire Nissan is proud to be part of ONE Automotive Group, your Eau Claire and Chippewa Falls are dealership family serving the community for over 40 years. Locally owned and operated we built our business to better serve the Chippewa Valley, which means we get to be our own ONEderful selves and build our business around what matters most: the people around us. For us it’s much more than a car deal, automobile lease or a repair order. It’s about supporting, celebrating, and championing our great community. Whether shopping for a new or used vehicle, leasing or financing, servicing, seeking collision repairs or just talking “shop,” consider us your ONE and only for automotive. As you may know, we’re a Nissan dealership that also features pre-owned vehicles and a full-service department. We specialize in helping individuals find their next vehicle. Our dedicated auto-financing experts help smooth the process. Whether you’re interested in a new or used vehicle, we’ll help you find it, and then we’ll help you keep it running for years to come. We proudly serve drivers like you from Eau Claire, Chippewa Falls, La Crosse, Minneapolis MN, and everywhere in between. We’re humbled for the opportunity to welcome you to Eau Claire Nissan and the ONE Automotive Group family.
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3214 Mall Dr

Eau Claire, WI

54701

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Showing 446 reviews

May 05, 2025

This is the third vehicle I have purchased here. The sales staff is courteous and helpful and I feel the deal reached was fair. More

by nancyflowers2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Canziani
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Eau Claire Nissan responded

We appreciate your feedback! Providing ONEderful service is always our goal. Thanks for choosing One Automotive Group!

May 05, 2025

Kelly did a great job. She answered our questions,was very polite and I could see she was skilled in the position she held. More

by EILEENM0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Hartung
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Eau Claire Nissan responded

Your satisfaction is our top priority, and we’re thrilled to hear we delivered a ONEderful experience for you. Thank you for being part of the One Automotive family!

May 05, 2025

The entire process of applying and buying my vehicle was amazing. Connor was amazing and did everything he could to get me approved! John the sales manager was super awesome as well as the other salesman wh More

by Alexis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Derleth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Johnsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikki Ulberg
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Miley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Hartung
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Eau Claire Nissan responded

Hi Alexis, Thank you for taking the time to share your experience. We’re sincerely sorry to hear that your visit did not meet your expectations, especially given how excited you were about your new vehicle. While we’re pleased to hear you had a great experience working with Connor and our sales team during the purchase, we clearly missed the mark on your service visit and follow-up. Regarding your service concerns, we did replace both the rear pads and rotors, and the front rotors as a goodwill effort during your March visit. At that time, the front pads were measured at 8mm, which is well within acceptable specifications. After your subsequent visits, we thoroughly inspected your vehicle multiple times—including test driving and checking for brake squeal or caliper issues—and did not find any abnormalities in how the brakes were operating. Some initial grooving is normal when new rotors are installed without new pads, and our team did provide that context, but it’s clear that didn’t ease your concerns. We regret that our explanations left you feeling unheard or dismissed—that was never our intention. We understand how important it is to feel confident in your vehicle and in those servicing it. We take feedback like this seriously and will use it as a training opportunity to ensure that even when there’s a technical disagreement, the customer’s experience remains respectful and empathetic. We’d welcome the opportunity to speak further if you’re open to it, and see if there’s anything we can do to restore your trust. Thank you again for the feedback.

May 02, 2025

This dealership made having an oil change the most convenient and trustworthy experience I've ever had. More

by susanemilywarner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Derleth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Hartung
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Eau Claire Nissan responded

Your ONEderful review made our day! We appreciate you taking the time to share your experience and can’t wait to serve you again!

May 01, 2025

Friendly and courteous staff. Very clean facility. Went in for an oil change and tire rotation I was in and out within an hour and didn’t try to sell me extra services which I app More

by csleep4s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Derleth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikki Ulberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Hartung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Johnson
May 02, 2025 -

Eau Claire Nissan responded

Your satisfaction is our top priority, and we’re thrilled to hear we delivered a ONEderful experience for you. Thank you for being part of the One Automotive family!

April 30, 2025

John Nelson is the best. He's been there since my first Rogue. Tom did a really good job and was very helpful. More

by sabelko.karen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Eder
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Eau Claire Nissan responded

Thank you for your kind words! We’re thrilled to hear you had a ONEderful experience with us. See you next time!

April 30, 2025

They worked our new vehicle in over a couple days! ! We were very happy they did all the extra devices BEFORE we took ownership More

by Jan Moe in
Recommend Dealer
Yes
Employees Worked With
Tom Eder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Hartung
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Eau Claire Nissan responded

Our goal is to provide seamless and stress-free service, and we’re glad we could do just that for you. Have a ONEderful day!

April 28, 2025

The people are very easy to work with. Kelly explained to me what was done with my vehicle and I will no doubt be back for whatever needs to be done. More

by tparr1126
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly Hartung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Eau Claire Nissan responded

We're ecstatic to receive your 5-star rating! Providing top-notch service is our goal, and we're thrilled to hear that we hit the mark.

April 26, 2025

Tom was very knowledgeable , he was patient and kind to us. He kept in contact, regarding undercoating and other services to our new vehicle. More

by Jan Moe in
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Eder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Eau Claire Nissan responded

Wow! Your review just made our day! We’re so happy we could make your experience truly ONEderful. Drive safe and see you again soon!

April 25, 2025

Kelly was awesome and very knowledgeable thank you Kelly for making it a non stressful repair Kelly is outstanding and valuable i would think to the service department More

by tazmor01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Hartung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Eau Claire Nissan responded

Your satisfaction is our top priority, and we’re thrilled to hear we delivered a ONEderful experience for you. Thank you for being part of the One Automotive family!

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