EchoPark Automotive Baltimore

100% Satified! Fred was absolutely GREAT! Very personable and knowledgeable...I had a smooth purchase and he went though everything in my car and answered all my que Fred was absolutely GREAT! Very personable and knowledgeable...I had a smooth purchase and he went though everything in my car and answered all my questions, even some I didn't ask! I appreciate the high level of experience he provided and great attention to detail. Thanks for a wonderful experience Fred Alston...I'm a customer for LIFE! More

EXCELLENT EXPERIENCE MARTIN WAS EXTREMELY PATIENT AND VERY FORTHCOMING. IT WAS A PLEASURE BUYING A CAR THAT WENT SO SMOOTH. MYRON MADE THE FINANCING SIMPLE FAST AND EASY MARTIN WAS EXTREMELY PATIENT AND VERY FORTHCOMING. IT WAS A PLEASURE BUYING A CAR THAT WENT SO SMOOTH. MYRON MADE THE FINANCING SIMPLE FAST AND EASY MY DAUGHTERIN LAW BOUGHT A CAR A YEAR AGO FROM THE SAME SALESPERSON HER EXPERIENCE WAS JUST AS SATISFING More

Convertible Mini Cooper I have always wanted to own a convertible car. GOD IS GOOD. Thanks CarBiz for allowing GOD to use you as HIS tool. Blessings Janise I have always wanted to own a convertible car. GOD IS GOOD. Thanks CarBiz for allowing GOD to use you as HIS tool. Blessings Janise More

Best service ever from a car dealer. Sale done in less than half hour. Martin and Myron was so friendly, clear talk. this guys know how to do business and sale good cars. i am very happy Sale done in less than half hour. Martin and Myron was so friendly, clear talk. this guys know how to do business and sale good cars. i am very happy with my 2011 S550. the service department are excellent too I am willing to take all my family's cars there for services. More

Danielle and Myron are the best! From the moment I completed an online inquiry, Danielle was super responsive and extremely helpful. She went above and beyond to make sure I not only From the moment I completed an online inquiry, Danielle was super responsive and extremely helpful. She went above and beyond to make sure I not only loved the vehicle, but also loved the experience of buying it. Myron made signing all the paperwork and handing over my money, not only painless, but enjoyable. A huge thank you to both of them. More

Great Services Went to carbiz to pick out a vehicle on Saturday May 23, my experience was great. I just left another dealer before I came there. I was frustrated and Went to carbiz to pick out a vehicle on Saturday May 23, my experience was great. I just left another dealer before I came there. I was frustrated and a little discourage until I met with Martin who was a big help. I told him what I was looking to buy and the pay range that I can afford! All went well the service was great. I drove out there with my Lexus RX 350! I am so happy! Love you Carbiz! More

excellent customer service through out the whole company. I have brought a few cars in my lifetime, and never have I experience such great customer service skills by not just one of the carbiz employees, but I have brought a few cars in my lifetime, and never have I experience such great customer service skills by not just one of the carbiz employees, but by everyone I met or walked pass. a special THANK YOU to Danielle and Myron!!!!!!!! More

The type of experience all buyers should have As usual, I received excellent care, while in the process of buying another care from Carbiz. For many people their experience starts once they walk-i As usual, I received excellent care, while in the process of buying another care from Carbiz. For many people their experience starts once they walk-in the dealership. Mine actually starts once I place a phone calls to Myron Boyd for finance questions, and Fred Alston for car questions etc. This is the third time I've dealt with them two when purchasing my cars. Every time I've been serviced by theses two gentlemen, it's been a pure blessing. Customer service is vital to me, because I'm spending my hard earned money on a product. So if the service sucks I don't buy, but I can luckily say that has not been my experience, so I deal with the same two people I feel I can trust. Let's be honest here, dealerships are about finalizing a deal, and making money. I'm fine with that, but what I appreciate is not feeling like I'm being taken advantage of while in the process. I felt I was placed in the right vehicle, for the right price, by the right people and that's how everyone should feel. More

went well I went in with knowing that I was looking to buy an SUV. I think I made the decision on what to purchase by researching online, but Javier helped make I went in with knowing that I was looking to buy an SUV. I think I made the decision on what to purchase by researching online, but Javier helped make the decision with some extra information. More

Worst experience. No Integrity at all. Worst experience I've ever been a part of. This organization has NO integrity. I traveled from Washington, DC to Baltimore to CarBiz with my sister t Worst experience I've ever been a part of. This organization has NO integrity. I traveled from Washington, DC to Baltimore to CarBiz with my sister to purchase a Mercedes Benz E350 they had advertized online for $33K. She had been in communication with the salesman, Matt, about the vehicle. She got a call (5/21/15) from another salesperson that the "Price had been reduced by $1000." We arrived on Saturday 5/23/15 to see the car. Matt was busy so Jason took us out for a test drive. She wanted to purchase. Jason wrote up the order at $33K, we mentioned the phone call that the price should be $32K. Jason went back to management and came back that the price should be $32.5K. After some back and forth, my sister replayed the voicemail message, Matt stepped in and we agreed on the $32K. Jason continued with paperwork, insurance info verified, 3 hours had passed by now and right before we go to finance management comes back and says the price is $32.5K, the saleperson's phone call was a mistake and it should have been only $500 reduction. I advised my sister to walk. This clearly is not the type of organization who believes in customer service and stands by their word. We had an agreement at $32K and to pull it at the last minute is bush-league; and for only $500! It felt like the old carrot on a stick routine. Maybe the other couple looking at the same vehicle offered you a better deal; I don't know, it's real shady. Shame on you CarBiz; no integrity! The only option we have as a consumer is to not allow this type of treatment, take our business elsewhere, and express our opinion to those that would like to listen. More